Woodland Behavioral and Nursing Center

Suzanne538258

We went to visit Andover Nursing Home. I saw that they have more clients, and it felt like a busier hospital for the elderly and for those who lost their memory. It had a very busy atmosphere in a pretty nice location, and they have everything locked in for lockdown so that nobody would just wander off, but they are able to go outside on the patio where they have picnic tables and grassy areas. Their dining hall is very nice.

Bogart63

My Mother has not received proper care. Many of the care givers do not speak English, which is very unfair to the residents. My Mother has suffered abuse at this facility. This facility needs to be shut down. They drug the patients, and force them into diapers and wheelchairs. I have never seen anymore than two Aids on a wing. Please do not lace your loved one here!

Maria112994250

I like Andover a lot, but my husband had fights with his roommates. The staff was exceptional. One lady, Helen, always helped me every time I had a question or needed something. She wanted to get my number so she could call and check up on George. We really got to know each other. There are always activities going on there.

jc1980

Andover subacute resided on fairly well maintained grounds with plenty of open space for resident's to enjoy. The majority of the nursing staff was friendly, but the housekeepers and assistants left little to be desired. They did not speak English and did not seem capable of being able to meet the needs of the residents. Often, residents would be left in the hallways for extended periods of time, or wheeled into the activities room to be forgotten until meals were served. The nursing staff seemed competent and were always attentive to the resident's needs. My grandmother always spoke very highly of them, but she did not like the housekeepers. On more than one occasion, she would come back to her room to find things moved and/or missing. Overall, the facilities were nice, but they should look to hiring more well trained assistants and housekeepers that can at the least, interact better with the residents.

Rose8

My dad stayed here for a month. To be honest, I picked this facility because this is the only one available after his hospital discharge. This place has a nice area around it with a beautiful garden where patients could hang out on a nice weather. I was satisfied with the care the staff provided to my father. When he arrived there, he was not very cognitive and ambulatory but after some time he was more independent already. They monitored him completely. They were very nice group of people, helpful and always caring. However, the lower level for visitation area is also the same exit for patients. It's a bit distracting. It would be nice if there's another area for the exit. I will recommend this place to others who needs this similar service.

Marie Berberich

Facility does not have sufficient nursing staff to perform required tasks before admin of certain meds. My husb was on b.p. meds, for which he must have b.p. taken before each dose (i.e. 2x a day) and if b.p. too low they shoudl not give. Vital signs, including b.p., are done only once a week!! There was a problem and I asked the LPN on duty for my husband's last b.p. and she said she did not know but thought it had been done a few days before. In addition, he needed to go the ER for possible hemorrhage and I had to fight them on the phone (it was a Saturday night) for almost 2 hours and then the doctor refused to write the order. I then had to call the police to have him removed from there and taken to the ER. Once he was there, it turned out they gave him only minimal care as they did not accept his NY Medicaid insurance as the facility is in NJ. and then discharged him back to the facility. I threatened to sue them and one of the nurses actually got on the phone and said to me, "maybe we will sue you for harrassment". I asked her if she had the authority to say such a thing and there was dead silence and she said no. It is a truely terrible place. I would not send my dog there.