Shorewood Landing

Anonymous

Stay away of Memory Care/Arbor unit. 2 staff for over 20 residents-management makes false promises to make things better. My loved one falls most days as left alone. Run!! Moving to another facility

Lynn

The tour at The Pillars of Shorewood Landing was very nice. They were very eager to show us around. The room was very nice. It is brand new, so it was beautiful. They didn't have a lot of residents yet. They were working on getting us loaded up. The cost was high, and the only thing I didn't like was that it's run by a Presbyterian home and some of the criteria and some of their policies were a little off-putting. They had some activities going on when we were touring. I think they were doing bingo or something. We got their activities sheet, but it was just like your basic amenities. They have a barber shop, a courtyard, and very secure areas. It was done beautifully. The staff we met was wonderful.

Jacqi

We toured The Pillars of Shorewood Landing, and we love the location. It's only within two miles of where we live, so that was key. It's less than five years old, so it's on the newer side. We're looking at independent, the one-bedroom with the washer and dryer inside. We loved the kitchen, what it had. We also like the common area, and I just love that it's not too big. It was still kind of small, and that's really important not to have it too big that you have so many people there. I love that it's independent and assisted mixed in. It wasn't like one side was assisted and on one side was independent, they had everybody kind of living among themselves. You didn't know who was getting assisted, and who was independent, which is kind of nice. The person who's living there, they're not being singled out. It was very nice. The dining hall was awesome. There was a salon that we really liked; they have a barber and a hair person. They also had somebody in there for doing nails, both feet and hands. They also had a common area for meeting, which turns into a movie theater, which was nice. The other one had an outdoor patio for being outside. The staff member was excellent; she's been calling me periodically just to see how things are going. We've got a kind of a relationship going, and it's just a matter of when the time is right. That's the place that we would like. We only saw the menu; we never had a chance to really sit down and dine there. It's wonderful too. I like how it's laid out with all the common areas in the middle, and then the rooms go around it so you never feel like you're separated.

Wendal

Stay Away from there dimensions- memory care unit. Awful, constant smell of urine . Witnessed staff in corner booth on phones while a resident had fallen in hallway. They been threw numerous dimension managers in the last year. I moved my loved one out after a month of living there after finding her soak in urine constantly. Would not recommend Pillars of Shorewood Landing

Family living close by

The Pillars has been an outstanding place for my parents. The move from their home was as stress free as possible, thanks to the thoughtful and experienced staff. The apartment was immaculate and the cleaning service has taken good care of them. My parents enjoy their own space, their balcony, yet feel connected to a community of people they have enjoyed meeting. When Covid hit, the staff was diligent in caring for the residents as well as the staff. As I care for my senior family members, there is a lot to do. The Director and the Staff at The Pillars took the stress of their daily safety off our shoulders by having plans in place, and keeping communications open so family and residents all know what was going on. This gives the family time to take care of other needs for their care. The building is convenient to get to. the area has grocery stores, pharmacy, restaurants, and other shops nearby. Traffic has never been an issue. The Pillars staff has truly have become part of the team for caring with grace and respect. The experience they have has been comforting as our family deals with situations and changes. We truly value their advice. The programs they have address the different times in senior life. My parents are happy, safe, and feel part of a community. Thank you, Griffin and the staff at The Pillars.

Minneme

Be careful about choosing this facility. While attractive, the neighbors the edge of a very busy highway and there are no sidewalks or walkways on the property. If you drive, it can be perilous, as all area shopping, restaurants, and other amenities like doctor offices are across that very busy highway. The walking and wheelchair-bound populations are stuck with roaming the parking lot. The apartments themselves are spacious and some have little balconies , but they are dark and not designed by a senior living specialist. The microwave is set above the stove (dangerous for folks with walkers, inaccessible to the short or wheel-chair bound), the stove controls are at the back which requires a person with a walker to reach out over hot burners, the washer and dryer are very noisy and stacked so it is impossible for the short to use clean the dryer lint filter or to retrieve their dried clothes, and the whirlpool is not designed for people with limited mobility -- side entry instead of the standard senior living back entry/trolley arrangement. Floor surfaces in the apartments are uneven (carpet with metal carpet edges abutting vinyl plank flooring), and for the entire first year+ of operation the main entry was virtually inaccessible to wheelchairs and dangerous for walkers because of a significance height difference between the sidewalk and the entrance floor level. The facility has always suffered from a high level of turnover in staff, and now that has hit management as well. This affects care adversely. The food is very good and nutritious. Events are lovely. Activities suffered with the loss of the leader for several months, and the new leader focuses on activities that are not well suited to those with mobility or dexterity issues. This is improving. The residence itself puts significant effort into frequent happy hours and brewery visits, which meets the needs/wants of many residents but does not address the diverse desires of the residents. No chapel. Spiritual services have also experienced significant turnover. If you are relocated, it is difficult to find a spiritual community here. Cleaning services are quite poor -- a quick dust around things on a table top, vacuum of the open area of carpets (not underneath furniture), and a swab of the open areas on the vinyl plank floor with a dirty mop that leaves muddy streaks. The community now has a new dog in the common area, which may be great if you like dogs and quite terrible if you do not. The price is top of the market and reflects a western suburb premium. It has increased by 3% annually. Residents are lovely, supportive of each other, and welcoming. There is no difficulty making friends, and no difficulty having interesting conversations.