Manorcare Health Services - Potomac

Offers Nursing Homes

10 Reviews

10714 Potomac Tennis Lane

Potomac

20854

Manorcare Health Services - Potomac

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2.7 10

MarkD48 2021-11-08 I was a patient for about three weeks. I found the facility to be clean and uncluttered. The Physical and Occupational Therapists were very good and made sure that I was doing my exercises correctly. They are very professional as are the rest of the staff. I found everyone to be very friendly and caring. I received my medications on time without fail and always with a smile. I felt like I was a family member. The food was excellent. I can't emphasis enough how friendly everyone was. If I had any concerns, it was taken care of immediately. I would highly recommend Manor Care Potomac for your rehabilitation needs. I am/was a resident of this facility

5 5 1

Colleen03 2021-10-14 My grandmother has called crying several times because no one has given her her medication for HOURS and when she presses the call button NO ONE bothers to answer. When we have tried to call to discuss these issues, we either never get an answer or when we do get an answer, the nurse gets an attitude and speaks to us very inappropriately. I am in healthcare and this is the absolute worst place I have ever encountered. If you can avoid it, don't send your loved ones here. I am a friend or relative of a current/past resident

5 1 1

Tegan545 2021-09-03 My sister’s experience here has been terrible. Room is tiny, staff is uncaring, PT is random. She had someone else’s clothes on as hers “do not come back from the laundry.” No one called her by name or asked how she was doing - she was referred to by bed #. I had to go out to hallway and nurse’s station to get her the help she needed. Everyone pointed to someone else as their responsibility. Signaling for help by buzzer at bedside resulted in someone showing up an hour or two later. Wheelchair with no foot supports and no one could find any. Disgraceful. I am a friend or relative of a current/past resident

5 1 1

YesIcan 2020-06-11 My mother arrival started in November 2019. She has had three urine infections from November to May 2020. Also, the victim of the Coronavirus. Her quarantine was three weeks. On the day of her doctor visit, my mother was transported by the transportation van without a mask. Later that day, the hospital gave the coronavirus test and the test came back positive. My sister and I had to be tested because of the positive result I am a friend or relative of a current/past resident

5 1 1

James 2018-08-07 I had short term recovery at Manorcare Health Services Potomac and it was good. I had physical and occupational therapy. It's kind of an interesting place because there are a lot of foreign workers there from different countries, but they're all well-mannered, will take care of you, come by and check on you once in a while, and take your bloodwork. The place is very nice and well-maintained. Overall the staff is good. I am/was a resident of this facility

5 4 1

Llissa 2016-07-30 The staff is horrible my dad only been there one week, and the staff does not give medicine one time or on a schedule they are very hands off. The facility is nice but the staff is horrible! Other

5 1 1

LRM 2014-06-25 Disorganized mess. My father was here for 5 weeks, and they couldn't even give him a one hour notice of when his physical therapy was going to be each day so that he could take pain meds before therapy. He was in needless pain so much of the time. Pain med dosing is haphazard, food service is frequently incorrect, staff is rude and unhelpful for the most part. A very few friendly exceptions. Would never consider this place again, nor would I recommend it to anyone for any reason. I am a friend or relative of resident

5 1 1

Albert4 2013-10-03 Manor Care has a very good reputation. The staff was okay. However, I wasn't too comfortable with them. I was a little concerned with the absenteeism of their workers. They slipped their schedules from time to time. I visited this facility

5 3 1

suburbansafari 2012-12-19 We had such a fantastic experience at this Manorcare. WONDERFUL, wonderful, professional, kind-hearted staff. Beautiful facility. Great food,too! They took exceptional care of our Mother. She loved it there. I am a friend or relative of resident

5 5 1

Susan7 2012-05-15 I chose Manor Care because of its location and the rehab facilities. About the rooms, I wouldn't say it's spacious but its comfortable. I haven't tried the food there as my father hasn't moved in yet. Our other relatives are still deciding if they should go for Manor Care or look for some other facilities. I visited this facility

5 5 1

10714 Potomac Tennis Lane, Potomac, MD 20854

Call (800) 385-2527

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Manorcare Health Services - Potomac (800) 385-2527

Reviews of Manorcare Health Services - Potomac

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Nursing Home Reviews for Manorcare Health Services - Potomac

November 08, 2021

By MarkD48

I am/was a resident of this facility

I was a patient for about three weeks. I found the facility to be clean and uncluttered. The Physical and Occupational Therapists were very good and made sure that I was doing my exercises correctly. They are very professional as are the rest of the staff. I found everyone to be very friendly and caring. I received my medications on time without fail and always with a smile. I felt like I was a family member. The food was excellent. I can't emphasis enough how friendly everyone was. If I had any concerns, it was taken care of immediately. I would highly recommend Manor Care Potomac for your rehabilitation needs.

Provider Response

Thank you for you recommendation and for sharing! We are glad to hear you were happy with your care and that our team worked so well with you to get you back on the road to recovery.

October 14, 2021

By Colleen03

I am a friend or relative of a current/past resident

My grandmother has called crying several times because no one has given her her medication for HOURS and when she presses the call button NO ONE bothers to answer. When we have tried to call to discuss these issues, we either never get an answer or when we do get an answer, the nurse gets an attitude and speaks to us very inappropriately. I am in healthcare and this is the absolute worst place I have ever encountered. If you can avoid it, don't send your loved ones here.

Provider Response

Colleen, we are sorry that you had a negative experience with some of the staff at our center. Although we cannot discuss any specific issues on this site due to patient privacy, we would like to talk with you about your concerns. Please contact our Care Line by calling or emailing.

September 03, 2021

By Tegan545

I am a friend or relative of a current/past resident

My sister’s experience here has been terrible. Room is tiny, staff is uncaring, PT is random. She had someone else’s clothes on as hers “do not come back from the laundry.” No one called her by name or asked how she was doing - she was referred to by bed #. I had to go out to hallway and nurse’s station to get her the help she needed. Everyone pointed to someone else as their responsibility. Signaling for help by buzzer at bedside resulted in someone showing up an hour or two later. Wheelchair with no foot supports and no one could find any. Disgraceful.

Provider Response

Tegan, we are sorry that you had a negative experience with the care at our center. Although we cannot discuss any specific issues on this site due to patient privacy, we would like to talk with you about your concerns. Please contact our Care Line by calling or emailing.

June 11, 2020

By YesIcan

I am a friend or relative of a current/past resident

My mother arrival started in November 2019. She has had three urine infections from November to May 2020. Also, the victim of the Coronavirus. Her quarantine was three weeks. On the day of her doctor visit, my mother was transported by the transportation van without a mask. Later that day, the hospital gave the coronavirus test and the test came back positive. My sister and I had to be tested because of the positive result

Provider Response

We are sorry that your loved one had a negative experience at our center. Although we cannot discuss any specific issues on this site due to patient privacy, we would like to talk with you about your concerns. Please contact our Care Line.

August 07, 2018

By James

I am/was a resident of this facility

I had short term recovery at Manorcare Health Services Potomac and it was good. I had physical and occupational therapy. It's kind of an interesting place because there are a lot of foreign workers there from different countries, but they're all well-mannered, will take care of you, come by and check on you once in a while, and take your bloodwork. The place is very nice and well-maintained. Overall the staff is good.

Provider Response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 30, 2016

By Llissa

Other

The staff is horrible my dad only been there one week, and the staff does not give medicine one time or on a schedule they are very hands off. The facility is nice but the staff is horrible!

June 25, 2014

By LRM

I am a friend or relative of resident

Disorganized mess. My father was here for 5 weeks, and they couldn't even give him a one hour notice of when his physical therapy was going to be each day so that he could take pain meds before therapy. He was in needless pain so much of the time. Pain med dosing is haphazard, food service is frequently incorrect, staff is rude and unhelpful for the most part. A very few friendly exceptions. Would never consider this place again, nor would I recommend it to anyone for any reason.

October 03, 2013

By Albert4

I visited this facility

Manor Care has a very good reputation. The staff was okay. However, I wasn't too comfortable with them. I was a little concerned with the absenteeism of their workers. They slipped their schedules from time to time.

December 19, 2012

By suburbansafari

I am a friend or relative of resident

We had such a fantastic experience at this Manorcare. WONDERFUL, wonderful, professional, kind-hearted staff. Beautiful facility. Great food,too! They took exceptional care of our Mother. She loved it there.

May 15, 2012

By Susan7

I visited this facility

I chose Manor Care because of its location and the rehab facilities. About the rooms, I wouldn't say it's spacious but its comfortable. I haven't tried the food there as my father hasn't moved in yet. Our other relatives are still deciding if they should go for Manor Care or look for some other facilities.

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Services and Amenities of Manorcare Health Services - Potomac

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Health:
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Quality:
Staff:
Medicare Provider Number: 215171
Ownership Type: Non Profit Other
Date Certified: 10/01/2020

General

Resident Capacity: 158

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About Manorcare Health Services - Potomac

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Manorcare Health Services - Potomac is a senior living provider in Potomac, Maryland that offers residents Nursing Homes. Contact Manorcare Health Services - Potomac for more details on services and rates.

Manorcare Health Services - Potomac

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Nursing Home Reviews for Manorcare Health Services - Potomac

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