Manorcare Health Services - Potomac

mberger

After my husband’s stroke, I wanted him to be in the best possible facility. I believed Manor Care Potomac’s ratings. It was the biggest mistake of my life. It was hellish. The staff was miserable and took it out on the patients. The doctor ordered that my husband be in a wheelchair an hour a day. I had to fight to have him taken out of bed. Then I had to fight to get someone to put him back. I ended up crying when I left each evening. I moved him to a new place that has provided wonderful care. Never send anyone to Manor Care Potomac !

MarkD48

I was a patient for about three weeks. I found the facility to be clean and uncluttered. The Physical and Occupational Therapists were very good and made sure that I was doing my exercises correctly. They are very professional as are the rest of the staff. I found everyone to be very friendly and caring. I received my medications on time without fail and always with a smile. I felt like I was a family member. The food was excellent. I can't emphasis enough how friendly everyone was. If I had any concerns, it was taken care of immediately. I would highly recommend Manor Care Potomac for your rehabilitation needs.

Provider Response

Colleen03

My grandmother has called crying several times because no one has given her her medication for HOURS and when she presses the call button NO ONE bothers to answer. When we have tried to call to discuss these issues, we either never get an answer or when we do get an answer, the nurse gets an attitude and speaks to us very inappropriately. I am in healthcare and this is the absolute worst place I have ever encountered. If you can avoid it, don't send your loved ones here.

Provider Response

Tegan545

My sister’s experience here has been terrible. Room is tiny, staff is uncaring, PT is random. She had someone else’s clothes on as hers “do not come back from the laundry.” No one called her by name or asked how she was doing - she was referred to by bed #. I had to go out to hallway and nurse’s station to get her the help she needed. Everyone pointed to someone else as their responsibility. Signaling for help by buzzer at bedside resulted in someone showing up an hour or two later. Wheelchair with no foot supports and no one could find any. Disgraceful.

Provider Response

YesIcan

My mother arrival started in November 2019. She has had three urine infections from November to May 2020. Also, the victim of the Coronavirus. Her quarantine was three weeks. On the day of her doctor visit, my mother was transported by the transportation van without a mask. Later that day, the hospital gave the coronavirus test and the test came back positive. My sister and I had to be tested because of the positive result

Provider Response

James

I had short term recovery at Manorcare Health Services – Potomac and it was good. I had physical and occupational therapy. It's kind of an interesting place because there are a lot of foreign workers there from different countries, but they're all well-mannered, will take care of you, come by and check on you once in a while, and take your bloodwork. The place is very nice and well-maintained. Overall the staff is good.

Provider Response