Alpine Guest Care

JMW5465

My Mother was a resident at Alpine while recovering from a fall and injury to her pelvis and tailbone. I can't say anything but positive about her recovery experience. She was 92 and is now home and can safely stay by herself. The entire staff took very good care of her and she felt special. The receptionist was always professional, polite and followed coronavirus protocol, which I appreciated so much. Her nurses, aides and the therapists were exceptional. My concerns were always addressed and I had callbacks when I couldn't speak to someone immediately. Thank you for all that you did to make my Mother's stay comfortable while getting her ready to return to her house! The only complaint from her was food, but she is a picky eater and complains about it when we go out to eat as well! They made her sandwiches when she didn't like what they were having.

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My mother worked at this facility, so I visited often. The grounds are well-kept, and everything is kept clean. I would even call it, "pristine." It's beautifully decorated, and visitors can come to spend time with their relatives and friends, without distraction and much noise. However, the reason I gave them a three-star rating, is because of the bedside manner of most of the staff. Most of them are distant, and unfriendly. A lot of the residents were/are lonely, and simply want to be friends with the people who are treating them, but the nurses are advised not to get "attached," so it is typical of a nurse to walk into a resident's room, give them their medicine, and walk out, simple as that. I feel that if I were to stay there, and be treated this way, I would rather take my chances living alone, and administering my own medication. If your relative is independent, and does not need a lot of social interaction, then they will like Alpine well enough.