Provider Response
Laurie Rivera, thank you for your kind review; we are happy to pass along your comments to the team here at Pacifica Senior Living Merced!
October 13, 2020
Provider Response
Laurie Rivera, thank you for your kind review; we are happy to pass along your comments to the team here at Pacifica Senior Living Merced!
March 15, 2020
Provider Response
Dear Ron, thanks for sharing your feedback we are very upset to hear that your experience did not meet your expectations. It was an uncommon instance and we are very sorry. During this fluid time with the COVID-19 regulations, we missed the mark. We would love to make things right and continue an open line of communication to bring you back for another tour. Again, our apologies we would love the opportunity to speak with you again soon.
January 04, 2019
Provider Response
Ed, we're happy you found our staff to be so supportive during your experience here at Pacifica Senior Living Merced. If you have any questions or concerns, please give us a call. We're always happy to help!
August 10, 2018
Provider Response
We are disappointed to hear that you did not have a more positive experience with us at Pacifica Senior Living Merced. We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director.
July 17, 2017
Provider Response
Thank you for leaving this detailed review about your experience with our community. We appreciate it and hope to see you again soon. If you have any further questions, please don't hesitate to reach out!
June 23, 2016
Provider Response
Thank you, Terri143356, for reaching out to us and sharing your review. We always love to receive great reviews and feedback. We appreciate the kind words and agree with you! We are very proud of our community, our caring staff and the level of care we provide! We are so glad to hear that your friend is happy here and enjoying life with their pet. We recently started a Facebook page and post weekly pictures of our residents. (The link to the Facebook page is on our website). We would love to see some photos of them together!
February 22, 2015
Provider Response
Thank you for taking the time to share your review.
October 27, 2014
Provider Response
Rich6, thank you so much for your high rating!
September 23, 2014
Provider Response
Thank you
March 26, 2014
Provider Response
We're disappointed to hear you had a negative experience and thank you for sharing your thoughts. We are now under new ownership and invite you back to see the Pacifica difference!
November 27, 2013
Provider Response
Thank you for your review.
October 09, 2013
Provider Response
Thank you for your review.
March 25, 2013
Provider Response
We appreciate you taking the time to leave us this feedback.
October 14, 2020
Provider Response
Hello, thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience here; our staff will definitely be happy to read what you wrote. We put resident experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to seeing you again.
March 06, 2019
Provider Response
Thank you for your positive review! We are very proud of our community and the level of care we provide! We have a great staff and genuinely care for all our residents, and it shows. Please feel free to reach out at any time to us at any time with any and all questions and concerns; we are always here for you and your family.
Describe the overall population of assisted living residents at Pacifica Senior Living Merced. What is their average age? What are their favorite things to do?
Our senior average age is approximately 83. Our residents are interested in a variety of things to do including walking clubs, outings to shopping/restaurants, crafts, games, and classes at our local senior center.
What programs or activities does Pacifica Senior Living Merced offer to enrich residents' well-being?
Our Life Enrichment programs offer a variety of opportunities to meet new friends, discover new interests, exercise and maintain health, enjoy exciting outings and excursions . . . and so much more. We are also a pet friendly community because, after all, pets are part of the family.
What places are near Pacifica Senior Living Merced or within walking distance for assisted living residents to enjoy?
We are centrally located to several local attractions/counties including, but not limited to, Lake Yosemite County Park, wildlife refuge, museums, zoo, art center, wineries, restaurants and shopping. We also have beautiful walking paths around our entire community and are adjacent to Fahrens Park.
What transportation services does Pacifica Senior Living Merced offer to assisted living residents?
A full-time, certified bus driver is with scheduled service to take residents to nearby shopping trips, religious services, banks, postal services and more.
What makes the chef or dining program at Pacifica Senior Living Merced exceptional? What kind of menu can assisted living residents expect?
Meals are prepared fresh daily by our on-site chefs and are served in beautifully appointed restaurant-style settings by attentive dining room staff. Our community has scheduled dining hours, however there are always anytime meals and snacks available.
How does Pacifica Senior Living Merced keep residents' families informed about their loved ones?
We spend time with our residents every day and have morning meetings to ensure that all management is up to date with their situations. Families can simply call us and mostly every manager could provide them with an update on the condition of their loved one.
What is the care staff-to-resident ratio at Pacifica Senior Living Merced during daytime and nighttime hours?
Staffing is always high priority and fluctuates depending on the care needs of the general population of the residents at any given time. Wellness teams may have more caregivers when the population requires high care while at the same time, they may require fewer caregivers as the population may be more independent requiring less care. Ratios are always within recommended guidelines established by the State so as to meet or exceed the current care needs of the census at the time.
What ongoing senior care training does the staff receive?
As a mandatory requirement, each employee undergoes a thorough back ground, character, and criminal check, along with a current drug screening. Initial training is provided and ongoing monthly mandatory training is required as part of the employment agreement. All staff are CPR and First Aid certified. Mandatory in-services are schedule monthly to provide a high level of customer service and care that our residents deserve. Health care topics and demonstration of technique from professional health care providers insure our staff is fully trained to help our seniors as they age gracefully in place. We provide training through the year ranging from healthcare professionals conducting training courses, online training which is updated monthly and manager led training sessions.
Set on beautifully landscaped grounds with an outdoor courtyard, Pacifica Senior Living Merced is one of the premier retirement communities in the Merced area. Located just north of the city, we offer over 80 studios, one and two bedroom senior apartments on two floors. Here our residents – in many cases, with their pets – enjoy retirement living. Yet should you need a helping hand from our warm and caring staff, we also offer complete assisted living services, tailor-made to your needs. Our services focus on wellness to help you maintain your health, so you can live as independently as possible.
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