Westminster Village - Spanish Fort

LBR

My father was a resident at Willowbrooke Court for nearly 3 months. The rehab nurses are very helpful, but it feels like some of the nursing staff is only there to put in their hours. They are more telling the patients what to do, rather than asking them about their needs. The phone is always ringing when you walk in the facility, and no one is ever actually at the nursing station. The rooms are "cleaned" daily, but no one ever takes the trash, leftover lunch cups, etc. out, so the rooms feel cramped. My father was only given an actual shower one time in 2 1/2 months, although we repeatedly asked. He only got the shower after we begged a weekend nurse to please try to get it done. Senior staff did not care. He could sit in a wheelchair and stand and walk with assistance, but we were told they needed a "special shower chair" and it was on order. His bed sores continued to get worse, we were constantly told the chair would be there in 2 days, but it never showed up. If they know you are coming, they will have the patient up and dressed with attentive staff all around, but if you really want to know what it's like, show up when they don't know you are coming.

Provider Response

Rebecca

I visited some friends at Westminster Village - Spanish Fort. It seemed very nice, and the people that I know that lived there felt that their needs were cared for. The staff was very professional, and they were caring for the residents and for the guests that were coming to visit. I had lunch there, and the food was very good. The place was very clean, tidy and very well decorated.

Provider Response

majcap

This nursing home is expensive. Be prepared to listen to alarms going off constantly--either because a resident is "calling" for assistance or because one of the residents wearing an ankle monitor has approached one of the exit doors. Rooms are adequate, but they are too small for visits from more than one or two people. There really is not any "home like" area in the nursing home for visits. Hallways are used to store linens and equipment, which further detracts from "home like" atmosphere. While there are some staff members that truly care and provide good service, I agree with "pouyadou" that the "staff culture" is lacking the element of caring and service expected in an up-scale, expensive long-term care facility. Food is a plus, the dining room is quite nice. Activities are also above par. Access to the "Westminister Village" common areas is a plus, IF a resident is accompanied by a family member or a paid companion.

pouyadou

Employees do not take care of resident requests, especially in the facilities department. The level of mediocrity and productivity is heartbreaking where residents are concerned.

Provider Response

Vivian

I went to Westminster Village. The staff was very courteous and I enjoyed the presentation. They have 1 or 2-bedrooms, it was very nice, and I enjoyed making the tour. It was very convenient, big, and pleasant to look at. We enjoyed the lunch, it was great.

Provider Response

EH

We chose Westminster Village because it's a nice place to go. They have a lot of activities and very friendly people. I like the cleanliness and the food is good. I can't say anything bad about it. Their facilities are state-of-the-art, they have social activities and physical ones, they have a big fitness center, and an indoor pool.

Provider Response

MT

I would love to live in Westminster Village, but I don't have that kind of money. They have apartments and cottages that are are 1,800 square feet and some had sun rooms. The two-bedroom, two-bath was really nice. It's an excellent place. The only thing I didn't like about them was the food. Their assisted living was in a special area, and you have a nurse to call if there's a problem. The RNs were great, but the CNRAs were horrible, except for a few. One night they didn't even bring me a supper tray and when I asked. They just said that the kitchen is closed.

William Benbow

They took really good care of my mother inlaw.

kalan

Beware the 4-day holiday weekend. Following back surgery I entered the Bay Ridge rehab facility on June 26, 2017. I spent 4 days of satisfactory rehab. On Friday June 30, at 10:00pm I received notice that the Nursing Director had decided that I was a 24 Hour fall candidate and required around-the-clock companion care. Upon receipt of this absurd illogical diagnosis, my daughter & I contacted all the staff that was available and did not get any verification of the diagnosis. Throughout the weekend, we persisted, but not until my family doctor got a release from the Bay Ridge could I go home. I shall never go back!

William

My mother-in-law is in Westminster. It seems to be quite nice, it's fairly old, but it's very well-appointed, and the staff seems really attentive. So far, she likes the food, so we have no complaints. She likes some of the board games, they have Bridge, and they have movies. The attentiveness of everyone has been very encouraging.

Liz35

I liked Westminster Village. The physical therapist was on duty 8 hours a day, and there's a hairdresser right there in the building. The biggest thing that I liked about it was that they do not put anybody out. Once you lived there, it was like progressing. If you were physically or mentally disabled, they would move you to a different wing. They would give you constant care if you needed and your prices do not go out or down. Once you signed in on a certain amount of rent, that's it for the rest of your life. It was beautiful. It was surrounded with trees and flowerbeds that were well taken care of. It was really nice. The layout of the building was beautiful. I looked at the cottages and the rooms, and they were both very nice. Everybody was just wonderful. They were just very friendly.

Caring83221350

We were considering Westminster. They have independent living, and you can progress to assisted, and from there to whatever is necessary if your health deteriorates. For me, the location was very good. It's convenient to shopping in a small community. It's not like you're in downtown, and doctors are available in the hospital. It's very well kept. I thought the food was bland but necessary for some people's stomachs if they couldn't go out and eat heavy food like restaurants have. The staff was very nice. The rooms were very well maintained. They showed me some apartments they were redoing, and they said they were going to take the carpets out and replace them. I have been to other places that were using carpets that were worse than the ones Westminster was throwing away.

Bobby4

We picked Westminster Village because it's a very nice place. It has all the features and the amenities a person wants. It has 100 cottages and one main building with a couple of hundred apartments in it. It has a wing for assisted living and a wing for skilled care. The staff are skilled and they seemed to be happy with what they do and they took good care of the residents. They serve three meals a day.

Bruce10

I have been here at Westminster Village for two months now. I am staying in a studio type apartment on the third floor, but I have a sunroom. They have a gym and a pool and they have a lot of activities here. The place is terrific. We are about 400 people here. The staff is great and their happy in their work. Everybody is happy here.

AUtig

My parent is a recent "new resident' to Westminster in Indepedent Living. I have been pleased with the patience, caring and compassion that has been given to her as a new resident. The staff is wonderful, and has bent over backwards to get her apt. exactly as she wants it! the food is great (I have eaten there several times), and the facilities are beautiful. Everything she needs is right there (hair salon, bank, post office, convenience store, doctor, fitness center, library, and church!). The price is incredible for what is offered - we could not afford something like this where I am located in a metropolitan area. Our family feels blessed to have Westminster!