Home Instead - Olympia, WA

Offers Home Care

24 Reviews
Call (866) 936-1978
Home Instead - Olympia, WA (866) 936-1978

Reviews of Home Instead - Olympia, WA

24 Reviews Write a review

Home Care Reviews for Home Instead - Olympia, WA

May 11, 2016

By StacyJ.925


I work in a management position at a Senior Living Community that provides both Assisted Living and Retirement Living options. I have seen first-hand the quality of care that the Home Instead staff provide to their clients as an unbiased 3rd party observer. In a Senior Living setting, we often have residents who, for one reason or another, are living in an Independent Living setting, but would really benefit from having some part-time or even more full-time assistive services. It is a great feeling as a provider, to be able to refer with confidence to Home Instead, as I know that my residents needs will be met. Kelly is a consummate professional who is very passionate about her work and mission. Her knowledge base and skillset is perfectly matched to this type of business, which equates to competent, caring staff who are thoroughly trained and have the tools necessary to provide excellent care to their clients. Whether you are looking for a few hours a week of assistance for a loved one, or require 24 hr in home care, I would highly recommend Home Instead Senior Care.

May 10, 2016

By EWTRS2372

I am a past client of this provider

I've used Home Instead and have been very satisfied with level of care. They do care about what they do, and it shows.

December 30, 2015

By Dorine M. Fournier

I am a current client of this provider

My present helper Heather is a willing worker with a friendly attitude. She has become a special friend. Always good to have around. She does an excellent job.

September 20, 2015

By Lin O

I am a past client of this provider

Caregivers from Home Instead took care of my 92 year old mother in Olympia for 18 months. The in-home caregivers did an exceptional job of providing loving care to my mom. They made sure she ate well, participated in activities and stayed active. They took care of her little dog Mollie, who was very important to my mom. The caregivers became my mom's friends and loved hearing her stories about the old days. When she became sicker at the end of her life, they were very solicitous. They were like family to all of us, and we can never thank them enough. The staff was also exceptional. Tracy was always cheerful and put up with my numerous requests for schedule changes. Heather fielded my calls professionally. Kelly and Collin also helped our family travel this path in a professional, caring manner. I would not hesitate to recommend the services of Home Instead to any family that needs Senior Care.

September 10, 2015

By pdljmprs

I am a past client of this provider

I was very pleased with the professionalism of the staff at Home Instead. They had great follow through, never promised something they couldn't deliver and really went the extra mile to make sure my Mom felt cared for and had all her needs addressed. Couldn't be happier! They really helped out during a very stressful time and made the entire process feel comfortable.

March 13, 2015

By cduwors

I am a past client of this provider

I had the opportunity to care for my mom while on Hospice care for 6 months until her passing. If it were not for the wonderful support of the Home Instead staff - from the office to the caretakers - this would have not been possible. The staff was caring from the initial contact while I was arranging care. They were always responsive in trying to work with my schedule when I needed last minute help because my mom could not be left alone and I needed some flexibility while caring for her around my job and family obligations. The staff and caregivers were supportive in practical measures and went the extra to give emotional support as well. Overall, I had a great experience and would recommend the Olympia office to others.

February 06, 2015

By olympia1925

I am a past client of this provider

I would not use Home Instead Olympia again.

Provider Response

Hello olympia1925. Thank you so much for bringing your view to our attention. I’m sorry your experience wasn’t what you had hoped for. Our CAREGivers are carefully screened, fully bonded and go through our exclusive multi-phase training. I would be open to discuss this issue at any time, so feel free to contact me at 360.570.0049. Respectfully Yours in Service, Kelly Cavenah, Administrator.

July 24, 2014

By Alison Vega

I am a current client of this provider

The Home Instead team in Olympia cares for my family like their own. I am a doctor and have very high standards for care. Whether it is my own patients or my family, I expect the highest level of care. Home Instead continues to exceed my expectations by going above and beyond to ensure that their clients are honored, respected, and cared for. Home Instead in Olympia currently provides care for my grandparents. My Grandfather has Alzheimer's disease and my Grandmother is his primary caregiver. Home Instead provides both of my grandparents with the support that they need as they navigate through this chapter of their life. The staff not only provide physical care but also wonderful emotional support for my grandparents. The staff at Home Instead Olympia are highly trained to help my entire family understand how to deal with our new normal. The owners go above and beyond to ensure that caregivers are prepared to help us daily with whatever comes our way. My Grandmother recently referred to her caregiver as an "Angel. Jessica is a complete gift." I really can't say enough positive remarks about my experience with Home Instead. I am so happy to have them caring for my family when I can't.

May 29, 2014

By A Howald


My mother is actually the person that Home Instead provides care for. I became aware of Home Instead when my wife and I attended a series of free classes about careing for the elderly. From the moment I called to make an appointment I felt this was a caring and professional service. They listened to my concerns and desires and did their best to satisfy our needs. The care providers coming to our home are extremely caring, talented and confident in their abilities. It is so hard to watch the aging process of our parents, but keeping them out of a care facility and home instead is the best decision we have made. Knowing that my parents are home safe, warm, comfortable and cared for, means everything to me.

May 04, 2014

By Erandyw

I interviewed this provider

Caring, professional staff. Always ready to serve my Mothers needs

February 01, 2014

By Shortys

I am a past client of this provider

My Dad and I really enjoyed working with this group! The manager Collin is very easy to work with, they were very occomodating to meet my Dad's needs and desires to stay at home! Great staff all around, very professional behavior, and very easy to work with!

December 30, 2013

By Family of Violet J.

I am a past client of this provider

The care provided by Home Instead professionals helped give our mother a quality of life in her last months that we could not have maintained on our own, Each care giver had their own special ways of working with her, not just meeting her daily needs but engaging her both mentally and physically, keeping her mind and body active. These are dedicated, careing people. The staff of Home Instead has earned our trust, our respect and gratitude.

December 28, 2013

By GrandmaDeb

I am a past client of this provider

I don't think there's enough room here to say all I want to about Home Instead. They cared for my parents, not just seeing to their needs, but the caregivers were like family. My dad required skilled care, and my mother had issues with dementia, and all of the caregivers were superb. Our family could breathe a collective sigh of relief when they were at my parents' home, because we knew they were receiving excellent care. I highly recommend Home Instead. AND Ginny's cooking. :)

August 23, 2013

By Charlie Anderson

I am a past client of this provider

You should feel very comfortable hiring this firm. If your parent(s) need help this is the way to go; a real firm with management support/backup. Don't hesitate to e-mail for specifics, I will call you

June 01, 2013

By An old Nurse RR

I am a current client of this provider

I have been utilizing Home Instead Senior Care for over a year now; the admin staff are great, they answer the phone any time day or night! They do a wonderful job at being consistent with the ladies they send me, and any time I have an issue (so far there's only been one) I know I can call Colin and he will figure out how to fix it right away. I would not be at home right now without them.

June 30, 2012

By John Langston

I visited this facility

Home Instead Senior Care was definitely a help in the past months with my families little to no knowledge of how to care for my grandma. It boils down to the fact that money has been tight and their services were and still are the best that we can afford and then some. Yes there has been a few small problems that have arose here and their. With one of the nurses saying that we should take her on more walks, and my Mom telling her that she did not believe it was a good idea. Yet in recolection they are just doing what they are trained to do. Home Instead Senior Care helped my family get back on track with her health, and without them I don't know how the care of life my grandma is recieving would have been.
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About Home Instead - Olympia, WA


Home Instead is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.

Home Instead - Caregiver Skills

Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.

Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.

Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.

Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.

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Services and Amenities of Home Instead - Olympia, WA

Agency Type

  • Full Service Agency
  • Agency Extra: Each Home Instead Franchise Office Is Independently Owned And Operated.

Range of services

  • Companion Care
  • Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance


  • Travel Details: Staff Will Travel 30+ Miles To Provide Care


  • In Person Interviews
  • Reference Checks
  • Driving Record Check
  • Residency Confirmation
  • Background Checks
  • Drug Screening
  • Sex Offender Check


  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Validation Techniques
  • Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care

Payment options

  • Credit Card
  • Check
  • Payment Options Extra: Long Term Care Insurance Courtesy Billing

Payment details

  • Payroll Provided For Caregivers


  • Bonded And Insured
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Home Instead - Olympia, WA

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