My mother needed some extra help for a few weeks after returning home from the hospital and SOV sent a nurse to evaluate her and sent an aide twice a week to help her. The nurse was very helpful and did follow up visits. Although we had a few different aides, they all arrived on time and were professional and caring and seemed to relate to my mom, even with her dementia.

Shepherd of the Valley Home Health Care
Offers Home Health Agencies
2 Reviews
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(800) 973-1841

Reviews of Shepherd of the Valley Home Health Care
Home Health Reviews for Shepherd of the Valley Home Health Care
November 19, 2017
I am a past client of this provider
September 22, 2011
I am a past client of this provider
They sent 13 home health providers in 5 months when we requested that the number be limited to one. It took my sister and I requesting a certain worker three times before they finally started sending her consistently. Then when that worker got her state certification, she quit because they cut her hours. She trained two replacements who were supposed to be her permanent replacements, but the first day she was not our care provider, they sent another girl, not either of the two the worker trained. I also had trouble with the girls getting here on time, so I was often late for work as a result. Most of the girls they sent did not have a clue how to deal with someone with dementia, and usually spent they time they should have been doing light house work on their smart phones, rearranging their work schedules, because the person who did the scheduling got it wrong. In addition, I was not invited to a meeting when the plan was evaluated to see if it was working. I wanted to make changes to the plan, including the time that the girls arrived for duty, but because I was not invited to the meeting, I could not get my needed changes put in place. I was also told that they could not guarantee me that anyone would come for the shift, let alone that they would show up on time. I tried to speak with the director several times, but usually I was pushed aside by the person who answered the phone. When I called to tell them that we would not be needing their services any longer, five minutes later I received a call from the scheduler (who answers the phone) asking me what my complaints were. I told her, and she denied knowledge of these complaints even though she is the one I spoke with most times.
About Shepherd of the Valley Home Health Care
Shepherd of the Valley Home Health Care is a home health agency serving Austintown, Ohio and the surrounding area. Shepherd of the Valley Home Health Care offers around-the-clock medical and non-medical care in the home. Contact the agency for more details on services and rates.
Get CostsServices and Amenities of Shepherd of the Valley Home Health Care
Medicare
- Overall:
- Medicare Provider Number: 367741
- Ownership Type: Religious Non-profit
Quality of Service
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Timeliness of providing service99.9%
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Taught patient or caregivers about their drugs100%
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Checked patient's risk of falling100%
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Checked patient for depression99.9%
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Checked for flu vaccination86.8%
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Checked for pneumonia shot84.8%
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Provided diabetes specific care including getting doctors orders, giving foot care, and teatching patients about foot care97.7%
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How often patients had less pain moving around66.8%
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How often home health patients had to be admitted to the hospital17.5%
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How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted13.7%
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How often home health patients, who have had a recent hospital stay, had to be re-admitted to the hospitalWorse Than Expected
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How often home health patients, who have had a recent hospital stay, received care in the hospital emergency room without being re-admitted to the hospitalSame As Expected
Patient Improvement
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Walking or moving around74%
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Getting in and out of bed67.7%
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Bathing77.6%
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Breathing70.3%
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Wounds/healing after an operation97.3%
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Medication compliance54.8%
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