BrightStar Care of South Brooklyn/Upper East Side New York, NY

Stephanie V

They help out a lot and are reliable. They are very helpful and friendly.

Anonymous_4422

The services are fulfilling a need Mary Jeanne requires. I would recommend them because when I contacted them for the services, they had high quality and frequent communication.

Anonymous_4472

We are in constant communication with them and they are easy to reach. I think the management and the ownership are great and responsive.

Anonymous_3661

The caregiver we had until recently was very patient with him. We just had a transition in care and I just wish we had more communication about that sooner.

Alicia P_2

They have been taking care of patients through this pandemic. When I need to reach out to the ownership, they're attentive.

Anonymous_4129

It saves me a lot of time because I don't have to travel over an hour. The provider is very communicative over email and text.

Maria C_12

She makes my life easier because I can't go out at this moment and gets me the supplies that I need. I like the nurse, she is very punctual and always on time.

Henry C_2

They've been good to give me my therapy. I really like the services that they've provided me.

Anonymous_3562

It is helpful because they are always here and they help me with almost everything. My caregivers are very pleasant.

Caring for a Friend

We are currently using BrightStar to care for our friend, an elderly woman, who has moderate dementia. We began with 8 hours / day for the aides to come to the apartment, but as the dementia progressed, we have enlisted BrightStar for 24/7 care. The BrightStar aides arrive on time, are very pleasant to deal with and keep management apprised of any issues as soon as they arise. In addition, we have found that management is very responsive to our requests. BrightStar has their caregivers undergo training to understand the dementia and how to handle their charges who suffer from this insidious condition. We have been very pleased with the warmth and care that the aides have given our friend. BrightStar also has a nurse that regularly visits our friend, ensuring that her medication boxes are filled correctly and confirming that our friend's grooming and health needs are being taken care of at the highest level. We highly recommend BrightStar for any family that needs to hire a service to care for a loved one.

Anthony I

He gives me exercises that help me improve and heal. He is helping me get back on my feet, which I need. They come to the house, which is a big help. With my back surgery, I can't travel much. The physical therapist assistant, Erwin, has been very attentive and helpful. He knows when to push me and when not to.

Nicole S_1

They help me with a lot of different clinics. I like that they will cover a lot of areas.

Dorothy L_12

I have them come when I need help to get my husband into the apartment building, and they also make him dinner. They help take care of him in the morning and make sure he takes the medications. They make breakfast for him. It frees me up to do what I need to do. I can get them for 2 hours instead of the usual minimum. They let me know what's going on and check in with how things are going. They see how I like the caregivers.

Anonymous_2503

They need to deliver what they say they deliver. I haven't seen any evidence of how their agency is better than other agencies. I don't see how it justifies the price tag they have. They haven't met my expectations on the most basic of things, let alone the features and benefits that we promised to us and that they claimed I would receive.

Michael R_9

I only have limited service with them, but I have gotten done what I need to get done. They have helped me with things that I need assistance with. They are flexible.

Anonymous_1964

It has made me much more up and moving. I would recommend them, but they should have more time to talk and ask questions.

Emily S_5

They are very accommodating to my schedule and remind me when I need to set up an appointment. They are always on time. The staff is all very knowledgeable and they are extremely professional.

Vlanka Z

They have helped by coming and taking care of my daughter. They're always on time, drive my daughter very carefully, and are very polite.

David G_9

My nurse is accommodating to times and scheduling. I like their responsiveness, they are easy to use, and I like that I can text my nurse. The communication is good.

Anonymous_1473

They should be prepared with everything that is needed. They don't have the supplies that are needed when they arrive. They aren't prepared with needles, gauze, or whatever is needed.

Julie B_5

They get back to me when I call. We like the flexibility of the company.

Alender R

They have been willing, able, and nice. I like the service that I get from them. I only call them when I need them.

Roshini

BrightStar was very helpful throughout my entire time with them. I had to transfer my care from BrightStar Austin to BrightStar Houston and then to BrightStar Upper East Side in New York, and the process was seamless. All of the nurses were extremely kind and helpful. Every phone conversation I had with anyone at BrightStar was very helpful. The people who work at BrightStar Upper East Side truly care about their patients and made my life a lot easier. I needed weekly dressing changes for my PICC line, and they were extremely efficient and helpful throughout the entire process.