Traycee Home Care Services Inc

Offers Home Care

7 Reviews
Call (800) 973-1841
Traycee Home Care Services Inc (800) 973-1841

Reviews of Traycee Home Care Services Inc

7 Reviews Write a review

Home Care Reviews for Traycee Home Care Services Inc

August 14, 2012

By Cathy7

I visited this facility

They're the best people I know and the nicest people I've dealt with. They have been absolutely super in doing everything that they're supposed to do. I would definitely recommend them to anybody. My husband is sick and I've been through 3 agencies, and I didn't like any of them. Finally, someone recommended Traycee. I eventually used them night and day. It's been wonderful. We have Traycee for 5 years and I really think they're great! If we didn't have Joey, who is the main caregiver, my husband would have to go to a nursing home. I don't want my husband to be in a nursing home. If we lose Joey, I wouldn't know what to do. He does everything for my husband.

August 02, 2012

By Leonard1

I am a past client of this provider

We had Traycee for two and half years as a full time caregiver for my father in the house. There were 2 caregivers. One works 5 days and the other one works during weekends. Then my father passed away and my mother needed home care. Traycee was able to get us 2 full time caregivers. Again, 5 days and 2 days for each caregivers and that was for 4 years. My mother passed away this June 19th. The caregivers we had were absolutely fabulous. For my father we interviewed 3 caregivers and we accepted 2 and they stayed to the whole period till my father's death. We interviewed about 5 caregivers for my mother. It was a good relationship with Traycee Home Care. For my father, I got the paperwork submitted to his insurance company. For my mother, the office of Traycee submitted the insurance and all that. So I really can't complain. The nurse that they had who works for them came once in a while interview my mother in bed and come up with suggestions. It was good that they provided a nurse to visit. I don't know if it was to check on the caregivers or what it was but the nurse is very good.

June 22, 2009

By Liss

Served us well

We used Traycee to take care of my mom during the final three months of her life. The caregiver they sent was reliable and kind, though we had issues getting reimbursed by my mom's long-term care insurance because Traycee didn't have the right kind of state license.

Provider Response

We have just become aware of your comment in working with and wanted to make sure we responded to you. We are pleased that our caregiver was kind and provided dedicated care to your mom during her final days. We take great pride in our caregivers, many have been with us for over 25 years. That being said we we want to address your concerns related to your LTC insurance reinbursement being difficult and hope to give you some insight as to what likely created the issue.

Unfortunately Illinois did not provide any kind of license for in-home care until September of 2009. Why is this important? LTC insurance policies read in that care must be provided by a licensed Home Health Care agency. The fact that Home Health Care is a medical service generally paid for under medicare and provides nurses and rehab licensed professionals such as Physical Therapist and not homemaker, companions made it impossible to meet their policy terms. In fact there are very few states even today that provide a license for home care. We experienced the same thing you did for the owner of our company who had a LTC policy and had to use it. They refused payment, after much education and discussion months later he was reinbursed. Please give Diana a call at 847-432-5190 and let her know if you able to settle your claim. If not we would be happy to talk to the insurance company for you.

We sincerely thank you for your comments and the opportunity to provide services to your mom.

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About Traycee Home Care Services Inc in Highwood, Illinois

Traycee Home Care Services Inc is an in-home care provider serving Highwood, Illinois and the surrounding area. Traycee Home Care Services Inc offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.

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