Arcadia Home Care & Staffing - Prescott

Emily

I'm using Gentiva Personal Care - Prescott. They're excellent. They take good care of me. The caregiver cleans my house and she talks to me. I've been using them for about two years now. Her personality is excellent. She's very outgoing and very caring. They just need to improve on scheduling. First I had Tuesday mornings, then they changed it to Wednesday afternoon, and then they changed it to Thursday afternoon. I'd gladly refer them to a friend. They're very nice people.

Marian

My husband is with Gentiva Personal Care - Prescott. He gets a shower from one of their employees twice a week. She's very efficient, pleasant, neat, and clean. We're very happy with her and the company is very good. If we need her, we call immediately. They respond properly any time you call the company. If the girl can't make it to the house, they call me immediately to let me know the circumstances. We're quite happy with Gentiva. She checks him over very good when she gives him a shower. If she sees a little mark on his body that I maybe have missed, she brings that to my attention. She cleans up afterwards, after the shower. She's very professional. My husband is a veteran, and we got the company through the VA agency.

Skull Valley Client

I am very happy with Marie the caregiver with Gentiva Personal Care. We live in Skull Valley and they have no problem coming the distance. Marie does home care for my husband who has Alzheimer's. She is kind, efficient, and caring. I use them once a week, four times a month. I feel comfortable being able to run my errands once a week knowing my husband is in good hands!

Patricia

I like Gentiva Personal Care a lot. This is a good company. Theresa works here for us and I'm pretty happy. The supervisor just came here and she's awesome, too. I like everything about this company. Theresa is great, but she went to Kansas, and I don't know when she's going to come back for now. I told the supervisor if she can find me someone until Theresa comes because I wanted Theresa to get back with me. I've been using them for two-and-a-half years now. Theresa made people feel like she's part of the family. She was coming once a week, every Thursday for four to five hours. She cleans and showers Mom, keeps her company, she's walking with her, cooks, cleans the bathroom, and makes sure the bathroom is nice. They get along pretty good. I don't have anything negative to say about this company.

Linda

Gentiva Personal Care was very nice. They were great, and really just perfect. They were very, very good. We didn't need them for that long, but while they were here, they were great. For my husband, they provided help with showering, dressing and some help around the house. I think the cost was normal. It's not outrageous. I'm very, very satisfied with them.

Karolyn

Gentiva Personal Care is excellent. They help me with anything that I need. They're very helpful. They're very nice and very polite. They're very good and very professional. Communication is good. I'm satisfied with what I have now.

JohnH

I've been a client of Gentiva Personal Care - Prescott for a couple of years now. It's been excellent. The workers are efficient, caring, and kind. I use them once a week, four times a month. They help me with shopping, cleaning, cooking, and bathing. They're very helpful. I'm very happy with them.

Teri

I have a lady come twice a week through Gentiva Personal Care - Prescott. They have great people. They're great with scheduling. They're flexible and if my regular caregiver can't change something, they'll get me someone else that can take care of it on a one-time basis. I'm pretty mobile, but I have no transportation of my own, so they provide transportation to doctors. They help me with things I can't do, like make my bed after I wash everything. Sometimes, they help clean the litterbox. I'm very pleased. I previously had companies when I was in California, and Gentiva is better than they were. The ladies from Gentiva are so upbeat and willing to do anything. They're great. They're friendly and want to talk to you.

Provider Response

ReviewerFC021723A

I've been using Gentiva Personal Care - Prescott for four or five years now. They're excellent. They've always been very, very good. They're very reliable and they care about their people that they're working for. It's always been a good experience. I use them once a week. They help me around my apartment, then with some personal care. They're very reliable when it comes to scheduling.

Provider Response

Bonnie

I've been a client of Gentiva Personal Care - Prescott for three years now. I'm really happy with their service. Carol is my caregiver, and she cleans immaculately. She changes my sheets every two weeks and she empties my garbage and checks my mail along with all the other chores I have her do. I had her put together a table today and she put it together in no time as usual. She's wonderful. I use them once a week. They're great with scheduling. If she's not going to be here, they call me and let me know if they got somebody that can fill in or whatever. It's great.

Provider Response

Georgiana

I've been a client of Gentiva Personal Care - Prescott for over three years now. They come in once a week to help me out. They help me with bathing, my laundry, cooking, and cleaning. They're very, very helpful. They're always there when I need them. I have no problem with the scheduling. The caregiver is very helpful.

Provider Response

Chris

I've been using Gentiva Personal Care - Prescott for over a year and two months now. They're very helpful. They do a very fine job and we appreciate the help that they've given us. We get housecleaning once a week. They're very good, very professional, very courteous, very polite, and very responsive. Julie is the one that goes to the house and the other woman that we've dealt with is Denette, and they're both really good.

Provider Response

Professional and Well Informed

There are two areas where Gentiva shows its professionalism. First is the frequent phone calls I get from Gentiva staffers to make sure that I am happy with the service. That is very welcome. Secondly are the aids that show up to help me. All of these aides have been very helpful and eager to help with patient issues. I will talk about La Donna for a moment as a good example. The two words I would use to describe her are professional and very well informed. If I ever have questions about medical issues I have found that she always has a correct answer for me. She is always professional in appearance and demeanor. She visits my house twice a week and she is always on time. She always has a smile and a helpful attitude. Her patient is always the center of her attention and she is always busy here at the house keeping things clean and tidy. She has the ability to anticipate my needs before I know what I need. She is very flexible with her time restraints when I have to go for a doctor’s apt. I have been very happy with the reliability and care she provides.

Provider Response

Mae

We're using this agency and Julie is absolutely wonderful. She's always pleasant. She gets in and does her work and does extra work even. I couldn't ask for any more. I would recommend her to everybody as long as they didn't take her away from me. My husband is my caregiver. Julie comes in and cleans the house once a week. When I had surgery, Julie could've made meals and she could've done anything that we needed and she did. She comes every Tuesday from 12:30 to 3:30. There's a couple of times that I had to be gone and they changed the days. They're very easy to work with. She comes in and gets everything done. With her coming in, my husband is able to do his other work on the ranch.

Provider Response

Lou

The home help aid coordinators have been very helpful in assisting with some of my DLAs that I’m unable to do since my duty.

Provider Response

MSBCWarrior

Living with Multiple Sclerosis and osteoarthritis and in Remission from stage 3 Breast Cancer, my life is far more limited then I would like. I was fortunate enough to be referred by NACOGG to Kindred Care and their fabulous caregiver Barbara. Once a week Barbara brightens my day with pleasant conversation as she does chores around my house that I am unable to do. When I’m shaky, in pain, feeling weak she is there to stand by while I shower. She also can get things from the store for me that I might need. Because of Kindred Care and Barbara I am less depressed and feel still some what capable of living the quality of life I deserve. What a blessing!

Provider Response

Paula

I've been working with them for years and I'm presently very, very happy with my caregiver. They're so reliable. They always make sure I have someone here. I now have someone that's been here for months and she's so good. She's permanent for me and that's what I need and want, so I'm very, very happy with them. They make sure you're taken care of. They do housecleaning. Their schedule is every two weeks, six hours, twice a month. They're on time. They come in and immediately know what to do. I have a list and they follow that list. She gets everything done and she's really quick. She's an elderly lady. She's about 78 or 79, and she's really good.

Provider Response

Elaine

I'm using this agency for my father; he's 93. They really care. They get you great people. They help you out whenever they can. My dad has always liked everybody they have gotten. They did some laundry for me. They've done things that I've never asked them to do as far as cleaning and straightening up, which was fabulous. They have a hard time finding people because it's not an easy time right now to get help, but they have always been very kind to me. They've taken very good care of my dad. They've always been very, very friendly, and they've always been on time.

Provider Response

Rose

I have been using them for Mike for a very long time. They're awesome. Right now, I have somebody that comes two days a week for showers for him. They do a great job. She's wonderful. Everybody we've dealt with Kindred at Home for any reason when he had physical therapy, occupational therapy, and speech therapy, it was great and it was absolutely outstanding. Mike has only been having the showers now for maybe two years now, and then we also had PT, OT, and speech and all that, but that was at the beginning, and that's how we found out about Kindred. They're great. The communication is great. They always let me know what's going on. If something's going to be different, they always call me and tell me, 'Hey, this is going to be the change, can work on your schedule this way?' We are a very tight schedule for my husband, so we are limited as to what we can do for time because from 8 to 4, I can't have anybody Tuesday, Wednesday, and Thursday. If they come after 4:00, then it's great. If they can't come after 4:00, then that's a problem. They're really terrific. With Kindred, you can't lose because they're just wonderful. I'm always promoting them to people that I know are looking.

Provider Response

Bob

I have a girl named Emily and she's a super nice young lady. She came in here and vacuumed my house. She's very kind and very nice. If I had a granddaughter, she would be a great granddaughter. She did a great job. I can't thank them enough. I wish I could afford them full time. They are nice people. They give me 12 hours a month and it helps me a whole lot when it comes to things I can't do. They help me with cooking, cleaning, dusting, vacuuming, doing the bathrooms, and doing the laundry. You name it, they could do it when it comes to that. The only thing that Emily doesn't want to do is give me bath, and I can understand that. I already have somebody who gives me a bath once a week and he's a private person. They're great. When it came to time for them to call me and set me up with a person, I don't have any problems.

Provider Response

Gary

My caregiver is very good. I live by myself. She does housekeeping and she does my laundry. She actually changes the sheet on my bed. She does other kinds of cleaning for me like mopping the floor and vacuuming. She provides general housekeeping. She is very good, and she is very honest. She gets along with me, too. She has been with me for three or four months now. Every Wednesday, between 12:30 and 1, she is here. I can't say anything bad about her.

Provider Response

Cindy

The worker from this agency is very good. I only have one hand and one leg so she helps me do everything. I like Chinese cooking so she helps me cut the food, she cleans the whole house, she vacuums, she changes sheets, and she folds the clothes. She does everything. She is here for almost half a year already. I don't need to follow her, she can do everything I want.

Provider Response

Kenneth

It has been at least for a year and a half or maybe more that I have been using this agency. They're providing me with 10 hours a week of care financed by the Department of Veterans Affairs. Sometimes it is meal preparation, which is something just as simple as helping get the milk out of the refrigerator and pouring it on my cereal all the way to bringing me meals out of the goodness of their hearts for Thanksgiving and Christmas. The caregivers are both middle-aged women and married, but they are both dedicated to making sure that I am getting the best care that they can possibly give me. These folks are really dedicated. They're doing a great job.

Eileen

We had different people from here at first. However, it is a very nice organization. They kept communication open and always called to make sure everything was going well. They're very good. The girls were nice. It was a good experience. They helped me change my husband when he needed to be changed. They only came a couple of hours a week. They would tidy up the kitchen sometimes. The first caregiver used to help feed him too, so that was good. If I needed the help, then they would help me. They were always available when they're here. I used them for 10 months. My husband was very comfortable with Lynn and Caitlyn. He is pretty easygoing and he doesn't complain about anybody with me.

Provider Response

DeborahB

We have been using them for about a month now. They have provided help with my husband with the shower and respite care for me to go shopping. I remember I called them and complimented them on the first girl that they sent over. She was an angel. I have never had respite care before and I have never been in this position, so I didn't know what to expect but she was so sweet and so caring. Well, my husband is very comfortable with the caregivers. The VA is taking care of the billing. Sometimes, it is a little haphazard because I will call in as I need help on this date and they will say, I will call you back but they never called me back, but I know someone is coming. Somebody always shows up. I am very pleased with the service that we have gotten. My husband is a grumpy old man but he accepts them. No qualms, no snickering. They're in charge and that's what needed.

Provider Response

LindaA

We have been using them for about a year now. It is for me; I had two heart surgeries last year. They come out and take care of the house. Sometimes while the caregiver is here, I take a bath. I like to have somebody in the house most of the time if I'm going to be taking a shower. My caregiver is wonderful and she is very good. Also the one I had before, sat down and talked to me and did everything. She was busy the whole time that I needed her. Well, if the caregiver says that she can't come that day, then they reschedule it. They're very dependable. If I need anything, I just call them. I'm really happy with them.

Barbara

I'm working with them for two months now. The one I have now helping me, I really appreciate her. She is really good. She helps me with my bath and the floors. She is quiet but she doesn't sit around. She gets in there and does the work. We got the scheduling worked out alright. They gave me this girl and she is really great. It is all good because I can get much help. They are better than others. The caregiver is really nice and really good. I would recommend them over any of the other ones.

Provider Response

Anonymous9873

Caregiver helps me do my shopping and helps keep my house clean. Provides excellent service and is a great help.

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Anonymous9876

Very happy with service that Ann provides. Does everything I need done.

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Anonymous987

Beverly is great. She does my shopping and keeps my house clean. Prepares meals. Enjoy our visits.

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ReviewerJO#0731

I am very pleased with my caregiver, Kaitlyn. She works very hard and makes my day extra special. I am overwhelmed with what we accomplished while she is here.

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Donna Mae

She makes my last days on earth good. Tracey is great. She comes and cleans my house, spotless I may add, gets my pills, my mail, and groceries if I need it. Since my life is shorten to illness, if I am having a bad day, she reminds me to eat and take my medicine and that I have plenty of fluids at my bedside, and my call device for help at my fingertips. A few times she has baked goodies and shared with me. I love her dearly.

Provider Response

John2

Our caregiver, Tracy, was great. She provided excellent support while my wife recovered. We will call Kindred again when we need help at home!

ReviewerJO#0611B

My caregiver, Denise, is wonderful. She is very thorough in her duties. She is always on time and does everything I need. I'm grateful she comes each week.

Marilyn

Very good. Caretakers took interest in my dad and were very accommodating to his needs. When a caretaker didn't work out, the office personnel were quick to resolve and find a replacement.

Lauren

I can't say enough positive about Kindred in Prescott. From the intake from Judy, office help, and Jean who came to my mother's home, everyone was so pleasant, professional, and extremely helpful to me and my mother. They were very supportive and I had no concerns about leaving mom in their care! Thank you!

Gene & Mary

I have been having Shirley for the past year or so and really like her. She keeps Gene busy and motivated, helping him with homework from speech, cognitive and occupational therapy for Parkinson's. She always comes prepared with some kind of project that they do together, but also understands when he need some down time.

Delia

My husband needs full time care and we have used Kindred at Home for 3 years. They are wonderful. Everyone is professional and they have all bent over backwards to provide good care for him and to find just the right caregivers for him. The people in the office are wonderful and helpful and the caregivers are great.

Provider Response

JohnBt

Twice a week, for 2 hours we get showers, light house cleaning and general watching over. 30 days of respite care. We have been with Kindred now for 3 years. We have been satisfied with the care they provide, especially now that we have Jeanne.

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AnonymousC

They are extremely patient and knowledgeable, prompt, and courteous.

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