Gentiva Personal Care - Glendale

I had used Kindred at Home. We know the company and we had a good experience before and that was the reason we called again, but I don't have any specific things. The caregiver was okay. She took care of me. She was really nice and good. I don't have any complaint at all. She cleaned my bowl of cereal and the glass that I used for breakfast. In these two weeks, only once a week I asked her to come in for my laundry. She didn't clean anything on the house. The people at the office were OK. The lady that helped me was really punctual every single day and she was really nice with me. She was a really delicate lady to take care of others.

As a current client Kindred at Home- Glendale, my caregivers Christopher & Fredy are two great people. They assist me with my Activities of Daily Living, they're on time & good at what they do. The company as a whole is a great idea. I would definitely recommend Kindred at Home to other potential clients.

We are fortunate and blessed that Victoria took such good care of our dad during his battle with cancer and dementia. She is amazing! She went out of her way to find things he would like to eat when he lost his appetite. She took him to visit his mom and encouraged him to stay in contact with his friends and got people to come visit him. His Hospice team was appreciative of all her hard work and they knew how difficult he could be some days because of his dementia. She went to visit him right before he passed in the hospice house. Our family is thankful she was there for us and him. I know God sent us the right person! Mo arranged her for us and she was spot on! Thank you to everyone who helped us during this difficult time.

My caregiver Tammy is just great.

Quality of services was great!

Kindred at home provided somebody to come and stay with my mom while I went out. They referred somebody and evaluated my mom. I requested somebody that is Spanish speaking, but they never were able to get me that or somebody that speaks fluent Spanish. The billing department is very slow; I never heard of anybody not taking money, and their billing is kind of different. The care that my mother receives was just good care, and the people that came were really nice and helpful. The people that I talked to on the phone has been very cordial, professional, and helpful.

My mother is not really ready for an assisted living place. I did try some in-home care for her, but the company that I tried was awful, so I wound up discontinuing it. The one that I wound up going with was called Kindred at Home, and I wasn't very impressed. The first caregiver that they sent to my mother seemed to be pretty good. He was really just nice, and I liked him, but then they sent other people, and that is one thing about older people. To me, you can't be switching them up all the time. If you are going to be sending a different care provider every couple of weeks, then it is upsetting to those older people because they don't get a chance to get to know that person and have some kind of a bond with them. And the other thing I was disappointed about with this place was they sent one person that actually did nothing to stimulate my mother. In fact, she wound up taking a nap when she was supposed to be caring for my mom, and I thought that was totally outrageous. And, at that time, I just thought this is not working, so I just discontinued the service. I am not going to pay for somebody to go to my mom's house and have my mom prepare them meals, which I thought they were supposed to do. And then to be taking a nap when they are supposed to be stimulating my mom in some kind of conversation or something like that, I was very disappointed, and I haven't researched any of the other in-home care places, which I know there are several in the valley here, but I have that bad taste in my mouth with this one. I felt like I paid good money for it, and I got nothing for in return. It started off really well with the first caregiver that I sent because he developed a rapport with my mom, he was a very friendly person, and I know that while he was there, he engaged her in conversation and tried to do some things with her; that's what I was looking for. But as time went on and they keep switching them up, my last rating would have been a one. I would have given it a one at the end because I was not satisfied at all with what the last caregiver they sent was doing. For one thing, they need to do what they stipulate in their agreement that I signed. They told me that they would be doing some things in the home that would keep me aware of what caregiver was there and the services that they provided, they'd give me some kind of an update on the care, and this was supposed to be done by providing some kind of a book that they keep a log in, but that never materialized. They never did provide the book, so I was disappointed with that, and like I said, the one caregiver, I didn't think was much of a caregiver at all.

The caregiver from Kindred at Home was fantastic. She was great. I would recommend this agency. They were very accommodating for what I needed. They used nursing students, and I needed more of a companion just in case. It was ideal for me. I didn't need a lot of care, but she did things like help me dress, and they were available for when I needed them. I was using them eight hours a day. There was someone available the whole time I used them for four days. There was somebody there all four days, the same person. They were willing to come early. They reminded me to take my medicine, helped me dress, and they accompanied me everywhere. The only problem I had a little bit with was the billing. I prepaid, and then I got a bill that said I owed them money, but they scored it away because the person I paid was the supervisor and not the billing company.