I recently moved my mother to an assisted living apartment at Newcastle Place. The facility and apartments are lovely with quite a bit of private living space - bedroom, living room and even a kitchenette. The common areas are beautiful and the library even has a lovely fireplace. All the staff have been so kind and helpful getting her moved in and also keeping me informed of what activities she's participating in and how she's doing. There's always some sort of class or activity that is taking place and she's been joining in often.
I've heard many people say it's the Cadillac of senior living centers and it has lived up to that reputation.
Newcastle Place
Offers Assisted Living, Nursing Homes, Continuing Care Communities, and Memory Care
38 Reviews
Top Nearby Assisted Living
Reviews of Newcastle Place
Assisted Living Reviews for Newcastle Place
March 26, 2021
I am a friend or relative of a current/past resident
March 05, 2021
I am a friend or relative of a current/past resident
We have our 97-year-old mother at Newcastle Place in Mequon. It's been great, she has received excellent care, she loves the community, she loves all of the activities they do with her, and she couldn't be any happier.
The staff is terrific, they couldn't be any nicer and any more professional. She absolutely adores them.
Newcastle is a godsend, it's provided everything she needed and much, much more. The environment is wonderful, their food is wonderful, their nursing and attention to all of the residents is wonderful.
I was surprised at the size of her assisted living room. The independent living apartment she moved into in this facility was way more spacious than the one we moved her from in Ohio, so she was very happy in independent living. We were concerned that the size of her assisted living apartment may not be enough for her, but we were pleasantly surprised at the size of it. She was actually able to keep about 90 percent of everything she had in her former apartment and put it in her assisted living room.
November 12, 2020
I am a friend or relative of a current/past resident
My mother started at Newcastle Place in Independent living. It was a wonderful experience. Everyone paid attention to her to make sure she was well and taking care of herself. The food was amazing.
We recently had to move her to assisted living. The move was well coordinated and happened without an issue. Her room is very similar to her apartment in independent living so this made mom feel at home. She lived in a facility in Ohio. It amazes me how much better Newcastle Place is. The employees, the food and the nursing staff have all exceeded my expectations!
September 25, 2020
I am/was a resident of this facility
I love my apartment and love being able to look out my window and visit with family. Throughout my time here the staff have been amazing and are so dedicated to their work. The activity programming is wonderful and kept us very busy pre-Covid. I have enjoyed making this my home.
July 31, 2020
I am/was a resident of this facility
Since I lost my mobility and ability to breathe and need oxygen I find the workers are so well trained to take care of me
I feel the staff treat me as a personal friend and really get to know me and interact with me by name. This gives me a special feeling of importance.
Anytime I need something I am met with an immediate solution and response to my problem or dilemma's.
The community always assisted with my moving and made me feel safe.
Provider Response
Hi Ms. Harmsen, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellence and are glad you found this to be the case. If you have further needs or questions, please don't hesitate to reach out to the team. I hope you have an amazing day!
Nursing Home Reviews for Newcastle Place
March 23, 2019
I am a friend or relative of a current/past resident
My parents are staying at The Highlands at Newcastle Place. They're happy there. Everything has been good. The staff members are always good; I never had a problem with them. They have been wonderful. The services are all good, too. Nobody has any problem. My parents have two separate rooms. There are plenty of activities available for them but they haven't been partaking; however, they take them out for exercises.
Provider Response
Steve, Thank you very much for your comments about the care your parents are receiving here at Newcastle Place! It means a great deal to us that you shared this information about your parents experience. Our goal is to always deliver a great resident experience.~Julie Bissonnette, Executive Director
Continuing Care Retirement Community Reviews for Newcastle Place
April 30, 2021
I am a friend or relative of a current/past resident
After touring several Senior Living facilities 3 years ago, my family made the decision to move my parents to Newcastle Place Independent Living. Since that time, we have been extremely impressed & so grateful for the outstanding support & concern the entire staff has demonstrated for our parents. Everyone has been so very kind & accessible, accommodating my mom & dad’s needs. This was especially evident when my mom broke her hip which required surgery. After being discharged, she was transferred to NP Rehab Facility... & continued to receive excellent care. Both Newcastle Place AL & IL did a seamless job securing a smooth transition for my mom as she returned to Independent Living. And, the staff did & continues to provide exceptional care catering to my dad’s special needs.
NewcastlePlace has more than reassured us that they/we have made the ‘Absolute’ right decision to be part of the Newcastle Place CARING Community!❤️
April 30, 2021
I am/was a resident of this facility
Great food, amazing activities, beautiful living, staff Is the BEST
The fitness center and pool are a dream
April 26, 2021
I am a friend or relative of a current/past resident
Hello, my Mom has been a resident at New Castle Place Independent Living for over ten years and we truly appreciate the attentiveness of the staff, the activities that are provided, the good food, the peacefulness of the campus, and the nice proximity it is to stores, medical facilities and entertainment.
April 26, 2021
I am a friend or relative of a current/past resident
The grounds and residences are well maintained and the staff is extremely attentive when things need to be fixed.
I found the staff kind, caring and intent on helping residents to fit in and take advantage of the many activities available to them. The fitness area and classes as well as weekly card games are enjoyed by my mother. She is extremely happy at Newcastle.
April 26, 2021
I am a friend or relative of a current/past resident
Newcastle Place has been a fantastic home for my parents. They are currently in Independent Living, and any time they need anything it’s taken care of. This is important, as we live quite far away from Mequon, and aren’t able to get there to help out when it’s needed.
The staff have been absolutely wonderful to my parents, and to me when I e been there. My parents have taken advantage of the pool, the gym, the church services, some of the crafts, and the dining room. The food is pretty decent, too. The apartments are very nice;just the right size. I like that they can be customized to meet each resident’s preferences.
April 26, 2021
I am a friend or relative of a current/past resident
My 94 year old aunt has been at NewCastle for nearly 4 years. She loves it there and it was the best choice we could have made. Everything is well run and the staff are terrific and so responsive to any needs she has.
April 22, 2021
I am/was a resident of this facility
We moved to Newcastle Place in February after searching for a few months as we knew it was time to leave our home of 47 years. We wanted to stay in Mequon because we love the area and when we came to Newcastle Place my husband felt comfortable and “at home”. I however was hesitant and unsure. Each time I came I felt a little better about it, in the back of my mind I had the idea that if I really didn’t like it, we could leave. After finally deciding that Newcastle Place was going to be our next move, I was still hesitant but continued to feel more at home with each visit. When it got closer to moving time, we were actually excited to move to our new home. Since we’ve been here, we have fallen in love with it. We met some people who have become our good friends in such a short time and the staff is phenomenal – everyone is so kind and so friendly that after a day you don’t feel like a stranger. It made our transition much easier than we ever imagined it would be. PS – the food is great!
September 24, 2020
I am a friend or relative of a current/past resident
I have to say that all the staff at Newcastle are stars! My mother lives in Independent Living and recently broke her wrist. When she fell the rapid responder was there to attend to her. When I went to see her, outside of course, she was very supportive of both my mother and me on deciding what to do next. The staff helped me find the extra help that my mother needed...and even the help as simple as helping her zip her coat! My mother loves the cooking and art classes and the Bingo too!
August 31, 2020
I am/was a resident of this facility
Looking for an outstanding Continuous Care Retirement Community, Newcastle Place, Mequon, WI is the right place for you. Friendly residents, an outstanding caring staff, excellent food and nearby medical facilities form the basis for an A+ rating for Newcastle. Visit our community and see for yourself.
Provider Response
Thank you so much for your positive comments about Newcastle Place! Thanks again for the recommendation, and have an amazing day!
August 31, 2020
I am/was a resident of this facility
Living at Newcastle is a wonderful experience. It is different now, because of Covid, however the important things are still in place. I feel safe. The staff is caring and concerned. The food I excellent, served daily to our rooms. When Covid is done (soon, I hope) things will return to the gracious and loving style that Newcastle is know to offer. Patience on behalf of everyone is important to reach that goal. Until the, smiling under your mask is in style!
Provider Response
Immy, your wonderful feedback and rating mean a lot to us. Thank you, and have a fantastic day!
August 06, 2020
I am a friend or relative of a current/past resident
I can't say enough good things about Newcastle Place. It's clean, bright, safe, friendly and warm. It has terrific amenities for the residents and a constant cadence of activities. They have handled Covid 19 with great skill and compassion - and safety. I give it the highest rating.
Provider Response
Jack P Rooney, thank you for your kind review; we are happy to pass along your comments to the team here at Newcastle Place! Our team strives to deliver an excellent experience, and are glad you found this to be the case . Have a great day!!!!!
February 16, 2017
I am/was a resident of this facility
I was at the Encore Rehabilitation Services Unit at the Newcastle Place after a stay in teh Hospital. I received good care and most of all were dedicated and very professional. I would like to make a point on the fact that we are there because of pain, and it may be not necessary in some instances that one is awaken to pain just to give an antiacid pill at 6:00 am! I was impressed with the dedication of so many people I interacted with, from the nurses, nurses aids, Occupational Therapists, Physical Therapists, to the Activity Coordinators. I got to know all of them by their names. Great people, great food, and great activities!
Provider Response
We appreciate your great comments about our Rehabilitation Services that we offer our residents and short term guests.
January 17, 2017
I am a friend or relative of a current/past resident
My husband was sent to Newcastle Place for Rehab after a hospital stay. Because of his needs he was placed in skilled nursing. Everyone we encountered from the driver that picked him up at the hospital to the young woman who cleaned his room were more than courteous. The staff was excellent and the care he received was outstanding. The entire facility is clean and inviting. I would not hesitate to recommend Newcastle Place.
Provider Response
Thank you very much for your review. We appreciate your recommendation as we continue to work hard to offer great service and care for our guests.
January 16, 2017
I am/was a resident of this facility
The staff were wonderful! The therapy was great. I could not have been more pleased!
Provider Response
Thank you for your remarks about our Therapy Department and staff. We really do appreciate your comments.
October 25, 2016
I am/was a resident of this facility
My wife and I recently moved to Newcastle Place and reside in one of the carriage houses. Our entire Newcastle experience to date has been excellent. The accommodating staff is both knowledgeable and helpful. The residents are friendly and inclusive. The campus with its many amenities is outstanding and the knowledge that additional care service is available as needed is reassuring. Residents have a variety of activities available to them. High marks go to food services which provides residents with a wide variety of choices of outstanding and delicious food.
September 28, 2016
I am a friend or relative of a current/past resident
My mother, who is now 95, has been a resident of Newcastle Place for 6 years. She was in independent living for 5 years and has been in the memory care unit for the last year. Newcastle Place is a beautiful facility and offers first a first environment
and excellent continuing care for my mother. All of the staff are well trained professionals who take a personal interest
in the residents. I am grateful for the care my mother has received at Newcastle Place
September 15, 2016
I am/was a resident of this facility
As a resident here for five years, I can report being very satisfied with the facility. We have made many new friends who we now consider "family". The meals are excellent and treatment has been exceptional.
September 13, 2016
I am/was a resident of this facility
Attentive staff. Pleasant surroundings.
August 29, 2016
I am/was a resident of this facility
We moved to Newcastle 4 months ago and have been enjoying the place very much. The staff is very friendly and helpful, the food is great, the place is kept up well and there are many things available to be involved with each day.
We felt this was the finest facility available as we wished to stay in the Mequon area.
August 28, 2016
I am/was a resident of this facility
Friendly, interesting people to be with. Beautiful surroundings. Great fitness center with wonderful swimming pool and water exercise classes. Lovely dining rooms with delicious meals. !
August 27, 2016
I am/was a resident of this facility
As a thirteen year resident of Newcastle Place I have had the opportunity to experience practically every phase of senior living. My wife and I had an apartment where we lived until my wife needed skilled care. The care could not have been better. The staff is caring and competent and in my opinion far above the average. We have two dining rooms well managed and well trained chefs and staff. The food and service make dining a pleasure. To keep one fit we have a fitness program and a variety of equipment in the gym-pool and whirlpool. An excellent transportation service; entertainment on a regular basis, outings; church services by our own chaplain. The building and grounds are beautiful and the people are friendly (much like a family). This is without a doubt a five star place to live.
August 27, 2016
I am/was a resident of this facility
This is a community of welcoming residents and staff who you can engage in conversation, trips, meals and other activities, but if you desire to be alone you can do so. The facilities are visually like a home and not institutional. Residents can suggest activities or trips and the staff will move on with the planning and scheduling. Communications with the residents are extensive with a staff newsletter, bulletin board postings and a resident written and picture newsletter. Transportation is provided for all purposes and nature abounds in and on the campus grounds and ponds.
August 27, 2016
I am/was a resident of this facility
After developing some health issues my wife and I decided to search for retirement communities around Milwaukee. After many visits we found the lifestyle and care at Newcastle Place fit our needs perfectly. From great dining experiences with flexible hours-great fitness and wellness programs along with activities and events that are offered daily made Newcastle Place the perfect fit. We enjoy the interaction with residents and staff. With an on site care navigator we know if some thing changes with our health she is there to support us. Having access to higher levels of care if needed is a huge benefit to us.
I compared cost of living here with my cost of living at home and determined it was affordable to make the move. We couldn't be happier!!!
August 27, 2016
I am/was a resident of this facility
I have lived at Newcastle for 13 years and have enjoyed all facilities, faculty and appreciate their ability to "keep us alive" . We have everything we need and my family is very happy that I am content and happy also. I would recommend this living to
anyone. It could not be more perfect. I have the best in life and am very grateful.
December 28, 2015
I am a friend or relative of resident
My mother is there now and when she started living there it was wonderful. It is very expensive and beautiful but since the new owners took over, the quality of care, the level and quality of help and even food quality has declined drastically. The kitchen staff used to be attentive but now frequent mistakes are made. I am afraid the training level has fallen off. The people that live here are used to a certain level of service and they are not getting it. I don't know what goes on with other things but our family does share many meals with her so that is what we see. She is over 90 so we cannot move her now. You can believe we will keep a close eye on her. It is very sad when you pay hundreds of thousands of dollars and still cannot receive quality care.
Provider Response
Thank you for providing us with this valuable feedback. We would welcome the opportunity to have a discussion so that we can better understand and address the concerns. Please feel free to contact us by calling our direct line at (262) 387-8800 and requesting Julie Bissonnette, Executive Director. Your feedback is important so that we can meet and exceed expectations.
January 29, 2015
I am a friend or relative of resident
No one here know's what they are doing. Stay away from the memory care unit - the staff is untrained and that is the least of the problems. Most of the cna's are beyond rude and have no business caring for a dead plant much less a human being.
July 29, 2013
I visited this facility
It's very luxury oriented and very expensive. But the staff was wonderful. You could go from retirement living, assisted care and then hospice. It covered the waterfront. The rooms were lovely and spacious. The community was very active. They had tons of programs, opportunities and activities. They had everything from crafts to musical to exercise to dance groups and others. They had swimming pools. I highly recommend it to others.
May 27, 2013
I am a friend or relative of resident
do not put your loved ones in here. We put my father in here. Shortly after, he developed sores and a really bad infection. We took him to the doctor and he said that he knew of problems at new castle. We immediately tried to remove my father, but they would not let them leave. They started withholding medicine from my father to get back at us. We had to call the police. It was a horrible. We finally were able to remove him. And put him in another facility and he made a full recovery. Run away from this place. We heard about them, but the place looked nice. Smoke and mirrors.
August 06, 2011
I am a past client of this provider
New Castle Place is an attractive facility, decorated with a variety of paintings, furniture, and artistic pieces that are attractive and entertaining. The residents exercise a good deal of independence and have access to a collection of activities and services including a library, game and puzzle area, pool, chapel, and dining room. The food is good for a senior home, as it offers a pick-and-choose menu that is suitable for both residents and their guests. While the facility is pleasant to the eye and offers options for residents, it is not as flexible or accommodating in extensive care. While my relative enjoyed independent living for a majority of the year, she suffered some foot problems that occasionally moved her to extensive care. What should have been the top priority, top quality aspect of the facility (the medical help) was the poorest part of the experience. Aids were expensive and not helpful or considerate. There was an incident where an aid rammed my relative's foot into a wall and worsened the injury. This facility is a good choice for people who plan to live independently and can care for themselves. Not recommended for anyone who may need extensive care within the facility.
Memory Care Reviews for Newcastle Place
March 25, 2021
I am a friend or relative of a current/past resident
Even though this year has been challenging without being able to visit in-person, I'm so grateful to the staff at Newcastle for keeping my loved one safe during these unprecedented times.
March 24, 2021
I am a friend or relative of a current/past resident
I am so happy with the entire staff at Newcastle from administration to caregivers to activity providers. We do not know what we would have done without having a place for mom where she was safe and cared for that was also close enough for us to visit, albeit through a window at first, but now in person. They provide wonderful feedback and answer all our questions. We look forward to being able to spend more time with mom as we transition back to normal. We are happy and relieved to have an option as wonderful as Newcastle for our mom's care.
January 06, 2021
I am a friend or relative of a current/past resident
Newcastle is a wonderful place for your loved one. My mother is in the memory care community and is enjoying the interactions with staff and is very comfortable in her surroundings. She enjoys spending time with the other residents, engaging in activities such as floral arrangement, listening to music, watching movies and sporting events, and going to the beauty parlor. The staff always keeps me updated with her health and other situations that may arise. They have always been very helpful. Newcastle is a safe and friendly environment. When I visit there is always someone there to greet me and provide assistance. This is the case for our relatives and friends who come to visit my mother as well. COVID has presented many challenges and Newcastle has always taken the best approach sticking to the state regulations regarding keeping those at Newcastle as safe as possible. I feel very confident they will protect my mother as best they can from the virus. Overall, I feel Newcastle is the best fit for my mother and for any other individual who is looking for a safe, inviting, exciting place to call home.
Services and Amenities of Newcastle Place
Costs
- All Inclusive Rent
Health services
- Nurse On Staff: Onsite 24/7
Medicare
- Health:
- Overall:
- Quality:
- Staff:
- Medicare Provider Number: 525668
- Ownership Type: For Profit Corporation
- Date Certified: 10/01/2020
General
- Resident Capacity: 47
About Newcastle Place
Newcastle Place is a senior living provider in Mequon, Wisconsin that offers residents Assisted Living, Nursing Homes, Continuing Care Communities, and Memory Care. Contact Newcastle Place for more details on services and rates.
Get CostsMap of Newcastle Place
Senior Living Communities near Ozaukee County, WI
Senior Living Communities near Mequon, WI
Other Senior Care in Mequon, WI
Helpful Articles
- 11 Signs It Might Be Time for Assisted Living
- Nursing Home, Assisted Living, or Independent Living?
- Assisted Living or In-Home Care?
- Assisted Living Checklist: What to Look for, What to Ask
- Cost of Assisted Living
- How to Pay for Assisted Living
- How Levels of Care Affect Assisted Living Cost
- Tips on Moving to Assisted Living
Step
1
of 2
Request Info