I'm currently at Newcastle Place. I've been here for 8 to 10 years now. I've been here a long time, so I must be pretty satisfied. The place had been bought several times during these years. Initially, when I first came, I believe it was more like a not-for-profit place, and over time, it was now a for-profit company. So they look for any way that they can cut back, and with that done, they have not compromised the quality that much. We've noticed a decrease in the quality of the foodservice. It's not below average or nothing is unacceptable. It's just that before, it was higher quality. The maintenance has stayed pretty good. The housekeeping has been good. The response time to problems has been good. The staff is generally in a good mood.
My room is considered as one-bedroom in the mid-size range. It does not have a dishwasher, a cooktop, oven, or garbage disposal, I think, all for safety reasons. The bathroom is a shower, toilet, and sink. Well, there's pool and whirlpool, which has been out of commission, it seemed like for a long time, but it is there. They have exercise classes and yoga classes. Every morning there's an exercise class that people could do like from your wheelchair or your chair. Every day there are several activities to pick from. We have happy hours. There's a fair amount of bingo. Every day, there are one or two group activities like crafts and those things. They'll show video in the corporate gathering room. They have coffee and donut in the morning. They have bible studies, they have a chapel with church services, different denominations, and whatnot. There are some things they could probably be added to improve a little bit. They're expensive but you get what you pay for. It is expensive, but the value is still there.
Thank you for taking the time to leave this thorough review, we’re thrilled you’ve chosen Newcastle Place as your home for so many years. While we have made a few necessary changes over time, we’re happy to confirm we are indeed a non-for-profit community. A change we are particularly excited about is the new Food & Beverage program we’ve just recently introduced to ensure that Newcastle Place residents, such as yourself, are experiencing the quality and variety of dining that you’ve come to expect in years prior. We always welcome feedback and ideas from our residents. Please reach out to us to discuss suggestions you may have.
- The Team at Newcastle Place