Please, please, do not place your loved one in this horrid place.
I read reviews, looked at Medicare ratings, I thought I had done my due diligence.
My 79 year old Mother was inpatient for 6 days in a local hospital. She needed continued care for pneumonia and inability to move around on her own due to the weakness caused by the illness. She was transported to this facility still on oxygen and a cath.
The facility had started working on the ins auth on Thursday, she wasn't moved until Monday. They knew she was coming. They didn't have a room ready for her. They plopped her on an air bed with a plastic mattress in another room. Her transfer bedding was all jumbled and not completely under her so she was laying mostly on the plastic in a hot room for hours. They brought her food, in a togo box, and plopped it down in front of her and walked away. She would not have been able to get to it to eat on her own.
At this point I'm furious and go looking for someone to help. Ast don follows me back down the hall but didn't come in to the room to speak with me or the patient.
Call light had been pushed non stop almost from the beginning. A lady came in and asked what the problem was. Moma was saying she needed to be moved out of that bed. The CNA and this lady prepared to move the patient with a rolling lift. While trying to get the sling underneath the patient they rolled her unsupported head and shoulder off of the bed. I rushed over and pushed her back onto the bed. They then began lifting her, in the sling, off of the bed and I had to stop them to ask if her head was supported. The CNA giggled and readjusted the sling.
My mother was rolled across the hall and placed in another bed. At this time the CNA proceeded to yell my Moma that the did not have her regular medications and that the her nurse (that we hadn't seen in more than 2 hours at this point) would have to enter info into the computer for meds to be delivered. My Moma has high BP that is tightly controlled by meds that have taken a few years to get the dosages and times working. So sick, nearly dropped on her head, and now being told she won't get her meds.
Needless to say I lost it. I went back to the office, the don said " I stayed late on a holiday just to do this". My Moma and I made the decision to get her out of there. She didn't feel safe. When the don heard this she came into the room (finally) and advised me she was reporting me to adult protective services and that I couldn't leave without filling out an ama for.
I called 911 asking for EMS. After explaining the dispatch said he would send Deputies.
Hays Deputies show up and were amazing. They listened, suggested, and advised. Wimberley EMS comes for eval but other than slightly elevated BP and low O2 level (the oxygen tank they had put her on when we arrived had never been checked and was empty) she was not in medical distress so the couldn't transport her. Again, Wimberley EMS, amazing. They listened, advised, educated, suggested, and went out of their way to try to help in any way they could.
Please just hear that mt Moma was mistreated, almost dropped, ignored, and placed in real danger in this place. All within a few hours and all with me right here. I shudder to imagine what happens to those left hear without supervision.
Provider Response
We regret to hear that you are displeased with your recent experience. We remain committed to you and your loved ones. Please contact us to discuss your concerns further.
