Red Oak Health And Rehabilitation Center

Karen

When you walked into Red Oak Health and Rehabilitation Center, it smelled like a nursing home or a rehab. The rooms were drab and dreary. My brother stayed there for two weeks, and then I moved him up here to Plano. It's an older place. I think it's probably the only rehabilitation place in Red Oak, and it looks like it's been there forever. The rooms needed to be updated and painted to make them a little bit more cheery for some of the people that were there. He never went to therapy at that place. They would come into his room and do it while he was sitting in the bed. He was worse off back then than he is now. He didn't feel like doing a whole lot when he went into Red Oak. The staff was OK. I tried to be patient with the staff because they've got a lot of things going there. My brother didn't get along with some of them, but they tried to do the best they could. Sometimes the food looked good, sometimes it didn't.

family heloer

To get someone to come to the door can be at least a 10 minute wait. The person in charge of “approving” a visit is rude and makes you feel like a criminal. They dress you in a mask that cuts off circulation and a plastic gown BUT the nurses and staff sit around w/o masks at their work stations. I had to help change sheets because my dad was laying in a pool of pee. He has dementia. They put him in a wheelchair and left him alone. He fell onto the floor. Tried to call administrator several times about issues such as no bathing. Left 3 voicemail messages on her line and finally she answered the main front desk phone and thought it was funny that they had an “upgrade” on their phone system and her voicemail didn’t work anymore. Different nurse every day so no consistency in care. Left his teeth out so eating was hard. Had to wait while they tracked them down. Trying to get records was impossible and I finally gave up and took my dad home after a week and 3 days for home therapy. Horrible care at this place.