I've been in Chisholm Trail Estates. The management is cheap in regards to the staff. When somebody doesn't show up they take some other staff member that's working here, and that's not their job to do, but they pull them off of their jobs and have them fill in. For instance, the housekeeper had given notice, so they offered that job to a girl that had worked over in the Gardens park; she accepted the position. Rose, the old housekeeper hasn't been here for three or four days now. The other housekeeper that normally cleans the front lobby, and all the upstairs assisted living apartments, and all the Gardens apartments on both sides, the Blue Bonnet and the Rose Garden, that's her job. Well now, they get her last Friday to do all of that plus all of Rose's jobs too, which Rose would normally clean or vacuum all the hallways on this side where I'm at, and the south lobby, which is outside my apartment, which is a whole another area to vacuum, and all these apartments up and down this hallway. There's a custodian who's a jack of all trades, he takes care of everything, and when he goes on vacation the place shuts down. The food is great because they have these two new cooks. They have activities here, they have one girl, she's not only the activities director, she's the front desk girl, which would be like a concierge. She also plans activities, and does nails one day a week, she does transportation, 'cause they don't have a transportation department. They used to, but the girl got hurt, and they never hired anybody to take her place. I think the rent here is cheaper than any place else, and that's what draws people, but they will not take insurance. Like I'm a military widow, and they would not take any of that; no social security, it's private pay. It goes up $100 every year.
Provider Response
Hi Polly, thank you for taking the time to share your thoughts about Chisholm Trail Estates. Please reach out to us to discuss these comments further.
