My father passed away on Labor Day. He was in Westmoreland. They wouldnt let us in, so I never couldn't tell much about it, but he got bed sores all over him, so I don't think very much of it. He wasn't able to communicate. They call about every week or so. You couldn't go inside. All we've ever done was talk to him on the phone.
The doctor has put him on some medications, I was trying to get him talk to me, but they wouldn't do that. And I was trying to get them to give him another COVID test. They said he tested positive, and they never want to do that, so I ain't got really nothing good to say about them at all. We never got to go in with the Covid thing, everybody's outside. I went there often times to see my father.
We just walk around outside of the building. When you look in [his room] the sun was always shining on the window. We really couldn't tell, we could barely see him, and really couldn't tell anything about the room much. The outside was clean. My father didn't like the food much. I don't know if it was tasteless. I don't know if it was actually the food or his taste just wouldn't agree on anything.
They call me once a week and would tell about his therapy, but I don't think they were doing that much. I think his doctor supposedly told him he needed to be on bed rest. I don't think he was given showers, just sponge bath. I don't think he was taken good care at all, because he was only in there a few weeks, but the whole time he was in there he ended up with 5, or 6, or maybe 7 bedsores. If I had to do it over, I would've brought him home and took care of him myself for sure.
Provider Response
Hello Kellie. We are sorry to read of your experience and concerns. Please know we take your concerns very seriously and with the utmost sensitivity. We would like to send your review for further investigation. Would you please contact our CAREline? Sincerely, Signature HealthCARE
