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Brookdale South Bay (RI)

1959 Kingstown Road, South Kingstown, RI 02879

(800) 558-0653

Verified Partner

4.12

(8 reviews)

Offers Assisted Living, Nursing Homes, and Continuing Care Communities

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Reviews of Brookdale South Bay (RI) in South Kingstown, Rhode Island

4.12

(8 reviews)

  • Facility

    4.3

  • Staff

    3.5

  • Food

    3.5

  • Activities

    4.0

  • Value

    3.0

David

4

January 7, 2023

I visited this facility

Brookdale South Bay was very nice. It's kind of a little more rural, and I prefer something like that. I don't think there was a doctor on staff. I liked one of the apartments, it was a little better than the others. One of them had a hallway, and the inside was like this tunnel, which was a little claustrophobic to me going down that. My mother is coming from a house and would want something that is a little more like a house, with a lot of sunshine coming in and things like that. She would be a little more sensitive to the choice of room. I would have to make sure she felt comfortable, and not like in a hotel, someplace where she can't even see out the window. The staff who took us around was helpful. They were pleasant. I also met with the business office, we did sit down with the numbers person just to see what things might cost and how long that would go. The cafeteria was pretty much empty, it was during off hour, so no one was there. The cafeteria was very nice. It was dark, the lights weren't on, but there were plenty of windows. It was obviously between meals, and nothing was going on in there. What I saw was fine, it was neat and clean. There was no junk around, so it looks pretty good.

Rainbow2460

2

June 12, 2022

I am a friend or relative of a current/past resident

Although the the studio apartment was very nice, it was more expensive than I anticipated. They treated my father very well until he started having more memory/behavioral issues, due to worsening anxiety and dementia. They started charging him an additional/substantial amount of money stating that he took up too much of the nurses time. These issues are part of dementia so I don't see justifying a penalty for something he had no control over. The executive director Kerry D. said she would remove the additional payment when his behaviors decreased. That's not something that can occur when you have dementia. After a behavioral incident occurred, and he went outside to check on his vehicle, after they took his keys he was upset when he was told that they kept his keys due to winter weather, but then told him they would discuss giving them back at a later date. The next morning they told him he had a doctor's appointment, which was untrue. He was taken to a Hospital by ambulance & dropped off there with no explanation. He was told that he couldn't return back to their facility. He was very upset about being lied to and not being upfront with him about not returning his keys to him, the behavioral charge on his bill, for telling him he had a doctor's appointment, only to be brought to the hospital for an evaluation, and not telling him that the facility had no intentions of letting him return back there. The while situation should have been handled with more sensitivity. Also, getting a return call from the management is almost impossible.

Provider Response

We take your comments seriously and are committed to providing quality care and services to our residents and their families. Our management team has reviewed these concerns and we wish to assure you the safety and well-being of our residents is our top priority.

Sarah

4

September 23, 2021

I am a friend or relative of a current/past resident

It was the price that has made us decide to have my mother-in-law at Brookdale South Bay. Some other places were very, extraordinarily expensive. She got a nice room. It's clean, comfy, and just exactly what she needs. There's a bed, a sofa, a nice TV, a dresser, and a big closet. She likes the food a lot, as opposed to the other places that she used to be, where she didn't like their food. In this place, she seems to like what they make and she's been eating very well. I haven't personally seen the food, but she speaks highly of it and says that it's good and that it is very tasty. They have bingo, arts and crafts, and get-togethers. She's already made some friends too and they play cards together. So, she is being entertained during the day. She is very happy with it and she likes being there, which is a really good sign coming from her. The staff has been very friendly and anything that she needs, they always contact her son right away, who is my fiance. They talked to him and told him that she had a little bit of a fall. She wasn't hurt or anything, but they still called to inform him. I like the idea that they will call right away and let you know what's going on, that she's eating well and stuff. He had specifically asked for that and they have been fulfilling that.

Susan

4

January 3, 2021

I visited this facility

Before COVID, I looked at a place with my mom called Brookdale South Bay in South Kingstown. We only went on a visit and my mom got to have her lunch there and she got to see the room. The lady there was very nice and it was a good experience. The woman showed my mom the room that she was going to be utilizing, so my mom was really excited about that, but then we didn't hear from them and I had to call them. I asked if my mom could move in in two weeks and they said yes. My mom got really excited about that, but then we didn't hear from them again. I had to call back and they said somebody came back and took that bed. I found that to be unprofessional. They said to not worry because my mom is next on the list, she's number one, and so for two years I called this woman every single month and inquired about a room for my mom. My mom was getting pretty bad and they said why don't we look somewhere else. After two years, and even during COVID, they said they didn't have anything. I just wondered if they were ever going to have anything for my mom. I find it hard to believe that for two years nothing opened up. And my mom was going to be in a shared room, she was not looking for a private room. My experience with them was disappointing. I wished I didn't take my mom and she didn't have lunch there because it got her hopes up and she kept waiting and asking me about it like a child. It was disappointing, and I just think they could have handled it better or they could have called me and said, "Don't worry, we still have your mom's information. We just want to keep you updated." Instead, I had to call them and they never, ever called me back ever. I felt really bad about that. We were kind of stuck on that place for a while because it really truly was and is right around the corner from my mother's apartment, and less than half a mile away. I and my brother all lived there so we thought it would be perfect. So that was my experience. It wasn't a very pleasant one. I'm not saying it's the woman's fault. If somebody came back and took the bed then I just think that she shouldn't have showed it to me or my mom until she absolutely knew and then hide and not call us and tell us. I think she knew she screwed up and didn't want to call and tell me, "By the way, don't let your mother pack just yet because the lady came back." She didn't and she should have done that. The facility was nice though. I only saw that one room and it was a two-bedroom, and I would describe it as homey. During the tour we went to the restaurant and the food was really good.

bgreengray

5

November 10, 2015

I am a friend or relative of resident

Our Mom has been a resident at Brookdale South Bay for almost 5 years. She is safe, happy and engaged which brings wonderful piece of mind to us. The many activities are enriching and provide daily opportunities for the residents to socialize and interact. Part of the expense is offset by the Veterans Administration as our Dad was a Veteran. This financial benefit makes it possible for Mom to be a resident. If you or a family member qualifies as a Veteran, it is worth looking into.

Caring86288250

4

November 1, 2014

I visited this facility

South Bay was very nice, but definitely out of our price range, and we found that out pretty quickly. It was what I expected to see, so I wasn't surprised or anything like that. It was a very nice place. We talked about the transportation they provide, which was something that I was interested in. They do have activities, and there is a schedule that goes out. They don't have a pool. I looked it up online, so it was pretty much everything that I had probably seen online. There wasn't a time where they couldn't answer any of my questions. It was very clean.

sargeist

5

August 21, 2012

I am a friend or relative of a resident

On each visit, the staff is routinely tactful and pleasant; they're always eager to show new tenants around, engaging them in various individual and group activities which are supplemented by the idyllic location - the South Bay facility is situated relatively close to the Narragansett beaches, and residents are able to seek out myriad opportunities to enjoy the nice scenery. The facility offers a girth of programs, including exercise regimens, guest lecturers, gardening, and unique games, along with the traditional appurtenances .

bobho28

5

July 27, 2011

I am a friend or relative of a resident

South Bay is a well planned, relatively new assisted living facility in the community of Peacedale (South Kingstown) Rhode Island. The staff is professional and friendly. This is only one facility of a number throughout Rhode Island, under the Horizons umbrella, I believe.

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Costs for Brookdale South Bay (RI) in South Kingstown, Rhode Island

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$4,895

Starting Price

Services and Amenities of Brookdale South Bay (RI) in South Kingstown, Rhode Island

Costs

  • Rent Plus Care Fees
  • Entry Fee

Room and housing options

  • 1-bedroom apartments
  • Companion Suites: Yes
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • In Room Kitchens
  • Dining Room Shared Meals

About Brookdale South Bay (RI) in South Kingstown, Rhode Island

Brookdale South Bay provides assisted living residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living, we customize our care offerings for the individual. This allows each resident at our community the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change.

We promise Respect for Individual Preferences by offering personalized care needs and providing an atmosphere that encourages each assisted living resident to live in health and longevity. We also offer special housing and care options for those who require assistance with the activities of daily living such as dressing, bathing and assistance with medication. We offer graduated levels of care based upon the individual need of residents, as determined by our continual assessment process. We are dedicated to enriching the lives of residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.

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