Westgate Hills Rehabilitation and Nursing Center

I had visited a friend recently and let me just say how terrible the staff is, particularly on the 2nd floor. It is mostly the CNAs. Inattentive, acting like they could care less, unprofessional, loud. Couldn't even find the right clothing for the person, call bells are just blaring for 10 minutes. CNAs are no where to be found. At least the nurses on that floor took time to address concerns or answered call lights while they were busy. I thought CNA stood for certified nursing assistant. I saw none of that. And barely any staff on the weekend. A staff member showed me the men's bathroom. The faucet sink doesn't work properly. The toilet paper dispenser is too close to the toilet. What a disaster. At least the nurses are kind.

Run far and fast away from this facility . Is dirty and smell . They are understaff and it takes an hour to get help and sometime ,you don't even get help . I had to moved my relative out of there after just one week . She was dehydrated and has a slight bed sore . If you have loves one ,do not let them stay there .

I would not recommend this facility to anyone. I had a family member that stayed here. I found it to be dirty and poorly managed. One bathroom to four residents. Heat that can't be regulated. There was a problem with food service every day. How do you consistently give a resident cereal for breakfast and forget the milk or get every meal wrong? Shared a room with someone that had a highly contagious c-diff infection. Often had to ask for his medication. I was assured that they were not violating any codes. While this may be true this is not a facility that you want to leave a loved one in.

We choose Westgate for my dad because it is clean. The food is great. The support staff, all the nurses, CNAs, everyone has really been helpful to me as far as paper work goes. Everyone is just great here, and I really like it. I am feel completely relaxed about him being here because I know they take good care of him, and I know that if anything will happen like falling out of bed or whatever, they will call you right away. The dentist is here, and the doctor comes here. They have entertainment, games during the day, movies, and monthly birthday parties. They had mardi gras last night. They have a Valentine's Day party. It gives me complete rest and security.