Ashe Gardens Memory Care

ReviewerRD#RD6421r

We visited Ashe Gardens Memory Care. The facility was nice. It was somewhat new. The staff were friendly overall. The person who gave us the tour wasn't too great. She gave all the systematic answers. She didn't come off as genuine. She gave all the textbook responses. There was also an odor. I just didn't get an overall good feeling about it. The dining area was clean and spacious. They have a recreation area and a common TV area.

ASHAMED

When first entering this facility, you think wow this place is nice,WRONG, just an old moldy building with just a few cosmetic procedures. Mold and mildew in closets, soiled clothes in closets. When ask why the soiled smelly clothes are in the closets on the floor, I was told "the residents clothes gets washed on there shower days and that's every other day." This is not true, laundry doesn't get done for days and if it gets done it doesn't get returned back to the room, and I always have to ask for the clothing and undergarments. As far as the staff, there are just a few that really seem to care. I have watched them stand at the nursing station laughing, eating, burping aloud, talking about things they shouldn't be, cursing, call bells going off and they just sit there. Administration acts like they have no clue about what they are doing with no communication what so ever. Activities what a joke, there are no activities, they had one great Activities Director, she left cant say that I blame her, and the two after her have done nothing. I by hygiene supplies for my family member, and every time I go out there, what I bought they don't have and my relative smells, hair is a mess and always has on two or more pull ups. This is uncalled for and pure laziness. Most of the time they run out of pull ups and when I ask the employees about the pull ups because they shouldn't be out and I was told sometimes if other residents don't have any they take from residents that do have them, this is crazy. Some of the residents out there look and smell terrible a majority of the time, men never shaven. If you are thinking of putting your family member in this facility think twice, we are in the process of relocating. This place only want's your money! THIS PLACE DESERVES A ZERO RATING, but it will not let me submit my review without at least 1 star rating,,,what a joke!!!!

Happy mother

My mother lives at Ashe Gardens, and I'm very pleased with the care she receives there. The administration is strong, and the staff as a whole is caring and makes sure that my mother is clean and well taken care of. I know there have been problems in the past with staff and leadership, but right now, it's a great place for my mother and as far as I can tell, for all of the residents there.

Theskyisblue14

My grandma was out here and they treated her so wrong. They didn't take care of her, the staff is horrible, they don't take care of the residents, they don't get changed right, nor do they shower residents like they are suppose to. I wouldn't recommend my family member nor my love one to stay out here. A facility should be nice to the resodents...not yell and curse out them.

Residents

This place is awful the reviews you have read are very true and worse I know from first hand I was there and seen some of the things that happen and some nights there would only be two aids for third shift and had 41 resident so just think about it

phanniemae

My mother was at Ashe Gardens for about 6 months, during that time she has had at least 8-12 falls, including one at the nursing desk. All falls require an emergency room trip, I get that. What I don't get is after fall number 2,3 or 4 don't you do something about it, like strap her down. They lost her dentures, they lost personal property and they outright lied to me on two occasions when asked direct questions. When I arrived from out of state unexpected, my mother was a mess, no dentures were in place although she was in the dinning hall and she smelled horrible. After complaining to an out-of-state administrator (was there about my mother) they cleaned and dressed her right away. I feel the sheer number of falls my mother took to the head speeded up the dementia process. By the way, my stepfather is there, sleeping what's left of his life away in bed, hardly up, hardly shaven. They do not care (management mostly). The techs will not speak up for fear of losing their jobs. My mother has been moved, no longer with her husband, no longer located so friends can visit. This place promises the best but only delivers minimal to those who sit quietly and do not need anything other than Kleenex.