The Landings of Oak Island

Diane

The building is beautiful and the rooms well decorated, especially being a newer building. But from the lack of staff taking care of my Mom. I was in her room and we waited 25 minutes for someone to answer her call bell. I even went out to the hallway to try and find someone. It was at 10:30am on a weekday. There was an emergency somewhere else in the building (I asked), not change of staffing (I asked), not a staff meeting going on (I asked). When the nursing aide came into the room, she said that they only have 2 nursing aides today. Only one medicine person for the whole building. I went to go speak to the nurse in charge, she said to speak to the executive director. He was no help, he talked in circles. I have seen a steady decline in staffing, food quality, less housekeeping services, food quality and less portion sizes meals over the last couple of months. The employees told me it feels like the upper management is trying to make higher bonuses on the backs of the staff and the services for people like my Mom.

Jim

My wife has been at the Landings for the past 10 months. And I have been there for hours almost every day during this period. As such, I've had a bird's eye view of the facility, the procedures and most importantly the care my wife has received from the staff. Without exception, I can say that the staff has been incredibly kind and supportive of my wife and all others in the memory care unit. Caring for those with dementia and related issues is not easy and not for everyone. During these past months I never saw a staff member criticize, scoff, roll one's eyes or otherwise show disdain to a resident. My wife's condition continues to decline, and the staff has adjusted nicely to these changes. in fact, they've been quite creative in addressing unanticipated issues. I wholeheartedly recommend the Landings to you if you're looking at assisted living facilities in this area. And by the way, the management is hands on, the facilities are outstanding and the food is surprisingly good.

Deborah

The Landings of Oak Island assisted living and the facilities there were gorgeous. The director, as well as the marketing lady, were nice and we just felt comfortable with everybody that we interacted with when we went for our visit. Everybody interacted with my mom including the other residents. They greeted and visited with her. They offer some amenities like their own beauty salon with somebody that comes in to do hair and another person to do nails. That's kind of important to my mother. They have an in-room shower for her, but they also have their own spa area, which she has been looking forward to getting into because of the step-in bathtubs. We did not see the food, but we've heard from the people there that the food is very good. They have access to a coffee bar and snacks. They have areas where the residents can help themselves to coffee and snacks, all the time so we're hoping for the best when my mom moves there. The staff was super friendly and super upfront with the cost. The executive director met with us, Jaelyn is her name, and she did phenomenally well. She was very informative and very upfront too. She reassured us that medications are going to get passed at the correct times. We're very impressed with their med system. It's an electronic system where if the medicine was not opened up and delivered at the time it's supposed to be, the director as well as the nurses, get an immediate electronic notification that the med wasn't given.