North Westchester Restorative Therapy & N C

Cherb

Amy in reception is less than pleasant. The next time someone calls to inquire about a potential facility for a family member, don't cut them off because you think you know what they're going to say.

Mrs.LMC

My mom was a patient in the rehab July 2021 till Aug 2021 absolutely horrible I don’t know how this place stays open! My mom was left to dehydrate on 2 occasions I was told I couldn’t call an ambulance when they wouldn’t help her, left in soiled diapers she’d call me crying no one picked up phone in south wing when I called, iv was placed in her stomach I was told when I asked they place it there when can’t find a vein they didn’t even try I was present! A CNA removed a mole off of my moms body! Left with no spoon to eat few times or no water, the vascular surgeon they use did a angioplasty she passed away 10 days later they twist things and cover up things social workers are zero help very unprofessional. Someone needs to speak for these elderly patients I would of pulled my mom out I was trying to get her care at home! I was 5 mins from work and 7 from home, on my last stage of having her a health aide they tell me she needed surgery she died 10 days later! Do Not trust your loved ones at this facility! Imagine the people that can’t speak or have families to speak for them

MJwriter

My grandmother in law, as well as my family friends mother stayed at this facility- one 4 years ago, and the other this year. What an improvement those years make! While the facility was always nice- now it is great! I was blown away by the staff and how much they care, the facility is also aesthetically pleasing. The social workers took the time to explain everything that we as family members needed, as did the nurses, therapists and other staff. Once they found out my grandmother in law loved to knit, they started a knitting club for her! If you're looking for a place that goes above and beyond for it's residents this is it!

Maranda

My stepfather and other family members have been in this facility for over two years now. I love to visit because this facility has a very home like welcoming vibe to it. Of course, with Covid, our visitation has been affected. But the staff has been incredible about keeping us updated, and allowing us to see our family through other safer means. Safety is always put first! The rooms are clean and spacious! They have nice views of the courtyard with a coy pond, mini fountain, and lots of room to enjoy this beautiful weather!

Triage Nurse1

My mother has stayed in this facility twice now, and I have nothing but positive things to stay. Every single person cared for her from her therapists, to nursing staff to activities and dietary. By the end of both of her stays, she viewed the staff as family. My mother is not always the most outgoing person, but staff encouraged her to get out of her comfort zone and go meet new people and go to activities. By the end she left not only able to walk, but with friends and a great experience as well!

Jeanine3126

My Mother-in law was a resident at North Westchester Restorative. The staff went above and beyond. She received physical therapy and made great improvements. I would highly recommend North Westchester!!!