The Town and Country Senior Living

Sadie

No dignity, no respect, no compassion provided here. Only cruelty, humiliation and disrespect. Memory care unit is run by cruel and inhumane workers. Caregivers treat these vulnerable people with zero empathy or caring. Residents will sit ignored in pee soaked garments for more than half the day, they will have their dirty undergarments changed but not wipe them down, the residents will not be bathed, they will not be treated with any dignity. The management team will remain mostly unreachable, seldom return calls and will never acknowledge any wrong doings on their part, even when residents are harmed. We installed a nanny cam and were horrified by what we have seen. We could not get our mother out fast enough. When the staff knew she was leaving, the treatment became even worse. The facility did not cooperate with the new facility. The caregivers are mean and spiteful and I'm devastated by how my mother has been treated in this last part of our lives. The night before she was supposed to leave, they got my mother in her sleeping shirt and left her sitting in her wheelchair in the dining room until 2:40am and then finally took her to bed. This memory care unit has sickened me by its care.

Darren

It struck me as being nice. That was the one that I would have liked to have put my father into, but they were more money than I wanted to spend. When I toured that place, I kind of came away just going like, "Wow, I wish every place was like this, I wish I could afford this." That was the one that impressed me the most. I saw seven different places, and Anthology was the one that had the most impressive staff. They were like a bunch of PhDs running around that place. They were just sharp cookies. The place was new. It was sparkly. Everybody was high energy. It was first class. I was impressed with that place, but it was just too expensive. I was very impressed with the facility and the staff that I met. I toured with the director of memory care and she was smart. She was a sharp cookie. She had it all together. It was everything I wanted. It's just I could not afford it. It was a newer facility, very well maintained, and in really top shape.

Karla

My father is now here. The size of the community, what they had to offer, and its location were the reasons why we chose them. My father got his three meals a day and snacks at any time. There are on-staff nursing care, entertainment, and activities. The food is very good, and they have a very good variety of food. My father's apartment is very nice. In terms of cleanliness and upkeep, the community is newer, very updated, bright, and cheery. The staff is amazing, too.

Mark

I had a good tour. We talked about the dining services, the physical therapy places, the entertainment area, the room itself, and the basic coverage of the services. They had 3 different types of rooms. The staff was extremely pleasant and informative. I saw the movie theater and the place where they have different activities going on.

Kem

I visited here. It was a little far from our particular location, more than 20 minutes. That one's a little far from home, but that location was very nice. The staff was very nice, starting from the parking lot. Somebody was coming to work, and they were making sure that we got to the right place and acknowledged us. We were very happy about that. The building was fabulous, the different locations within. My aunt likes to read, so they had a little library area set up that I was glad to see. My aunt loves to eat, they have great eating facilities, and the options were good. It was very clean, pristine as a matter of fact. The one thing that I liked is I saw smiling people who live there, so that's always a good sign.

Sharon

We were very, very pleased with our tour here; I would recommend it. It was very positive. I noticed that we did not feel like we're in a nursing home or a senior center. It felt like they really cared for the patients there. The residents I saw seemed very, very happy. I observed a memory care session when they were doing activities on the floor, and the activity director had the residents very engaged. They had puzzles for them to be working on, activities like a chair activity where they had to pass the ball from one another, and they like physical movement, which I thought was very good. The rooms were very clean, very updated. It felt more like a home, and it was not like a hospital room by any means. They had a beauty shop (like a salon) on each floor. The patient or the resident did not have to go up and down the different floors; I believe there were three floors. They also had a massage area. The assisted one had an actual library, where they could use computers, books, and things like that. It was very nice. And all of them had outdoor access. It looks like you're on vacation. The staff were all very welcoming. When I was taking the tour, they all eagerly came up and introduced themselves to me and told me what they did for their job there. They were very professional.