The Terraces at Los Altos

Offers Assisted Living, Nursing Homes, and Continuing Care Communities

17 Reviews
373 Pine Lane, Los Altos, CA 94022
Call (800) 385-2527
The Terraces at Los Altos (800) 385-2527

Reviews of The Terraces at Los Altos

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Assisted Living Reviews for The Terraces at Los Altos

August 20, 2015

By JosieBL

I am a friend or relative of resident

A few months ago my mother was in an accident that resulted in a broken hip. After the hip replacement, I was rushed to put her into a rehabilitation center and handed a several page list of facilities and told that The Terraces at Los Altos was a very good one and, indeed, they had a 5 out of 5 star "superior" rating. They were the only one I had time to visit and it looked like a nice place so that's where we put her. It turns out that they have a lot more "memory care" patients than they do rehabilitation patients so my mother was very uncomforatble with the people in her wing of the facility. The staff are very nice but my mother did not like or get along with the physical therapist (I don't blame the therapist for that - no idea what happened there). Terry, who is "in charge" there, seems nice enough when you first talk to her, but it turns our she is very passive-aggressive, evasive and controlling. Very soon after my mother was places at The Terraces, we started hearing, "Your mother is not participating in her recovery and is going to have her Medicare withdrawn." We were given zero advice as to what to do about this. In fact it is extremely common after a fall for hip replacement patients to be terrified of standing and falling again because it is extremely painful. The fact that they seemed to have no interest in or experience in dealing with this issue is telling. It's a very expensive place so one would think they would have such experience and skills. When I first read up on The Terraces, before my mother went in, their health inspection rating was 4 out of 5. Since my mother was admitted, I picked up two serious illnesses. The Medicare was, indeed cut off, and the place she is not at is treating her for gout and some kind of infection. My husband has infectious pneumonia. I had shots for pneumonia and shingles not too long after we moved to CA so I was spared that particular malady. A couple of days ago, when I was doing research on nursing homes, I noticed that The Terraces health inspection rating has dropped from 4 to 2 out of 5, which is not a surprise. To top it off, the foam "A-form" that my mother's insurance paid for at the hospital, to keep her legs in place while she slept so that her hip could continue to heal, was kept by The Terraces, as they INSISTED that it was theirs, which is about as cheesy as it gets. Really, anyone in the Bay area who is looking into nursing and recovery for a family member, I implore you not to send them to The Terraces at Los Altos. Not only the health problems, but they were astonishingly distant with Momma's problems, not only not forthcoming on what was going on with her but seemed only interested in collecting the Medicare fees. The place where she is now is not only half as expensive, but the staff and administrators are much more involved with her and communicative with us, not to mention cleaner and safer.

Provider Response

Josie, Please know the health, safety and well-being of your mother and all our residents is our top priority here at The Terraces at Los Altos – at all times. Would you be willing and available to schedule a time with me to address the feedback you shared? I can be reached at 650-209-3502. Thank you. Rae Holt, Executive Director

August 10, 2011

By Holly Cohen

I visited this facility

I was a volunteer at The Terraces, which provides tiered assisted living. The facility is outdated, but they are preparing for a major renovation - plans look beautiful - and I would update to 4 stars once completed. Residents seem well cared for; the staff is very caring and jovial. There are many activities for residents to take advantage of. The facility is in the middle of a residential area and there is a lot of bustle from a neighboring elementary school (Santa Rita) and surrounding houses. There are also a lot of volunteers that come in to do special events which the residents seem to enjoy.

July 29, 2011

By Carly C.


The Terraces is a nice facility that could use a few touch-ups but with pretty gardens. The staff is helpful, caring and dedicated to their work as well as their residents. Also, the location of this home creates a happy and bright atmosphere as it is directly next to a elementary school. Local teenagers often volunteer at The Terraces.
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Nursing Home Reviews for The Terraces at Los Altos

Continuing Care Retirement Community Reviews for The Terraces at Los Altos

August 08, 2021

By Steve

I visited this facility

The Terraces is high end, and it's very nice. The buildings itself are very new. In the last five years, they've done a complete remodel/rebuild up the property itself. The gardens are gorgeous, too. The staff is excellent. It's more designed as maybe an independent community. You're probably looking about $9,000 to $10,000 a month there. It is much more of sort of independent, but not necessarily. The air in the way it's designed is very much open, more resort style than institution style. The staff is a full range; let's call it a full range, full spectrum of people. There's the young, vibrant group. The the group that's helping because they can understand the transition that's going on. By and large, there was no real problems with staffing whatsoever. I found the activities to sort of relatively the same. Everyone's got their afternoon exercise sessions, two or three times a week. Seemed like that's all relative to getting your patients to participate, so some places there were more participants, more lively. It was very nice. It's almost parklike setting. That whole thing is set up to be as much a resort community as it is a senior living. They have a small bistro that you can get sandwiches in all day long.

August 05, 2021

By Shirley

I visited this facility

We toured The Terraces at Los Altos. It's beautifully located. It's a lovely place to be. It's close to downtown in a nice, pleasant neighborhood. It was comfortable. Everything was very attractive. This was during the lockdown, so nothing much is happening. I can't say that I observed anything going on other than friendly interaction between the people there. The staff was perfectly pleasant, nice, and helpful. We have gone to visit two different apartments, and they're both perfectly lovely and pleasant. Everything we saw was fine and really nice. The layout was excellent. I only met a couple of the staff, but they seem to be doing an excellent job.

July 25, 2021

By Fred

I visited this facility

We went to the Terraces of Los Altos last month. We think we will be very happy there. It's a nice community. It's close, within walking distance for shopping and stuff like that. It's a fairly expensive place for our needs. We've only seen the marketing folks. They're knowledgeable and helpful. We had lunch there, and it was very pleasant. They've got a reasonable amount of green space. The independent living rooms looked appropriate. They're reasonably sized and laid out. Some of them had good views in the south; some had a little darker views in the north, but overall good.

Provider Response

Fred, thank you for your positive review and kind comments about our community. We hope you will be very happy at the Terraces at Los Altos, and can't wait to welcome you to our community! Please feel free to reach out directly if I can be of assistance, and I look forward to meeting you soon. Warmly, Debby Gonzales, executive director.
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Services and Amenities of The Terraces at Los Altos


  • Health:
  • Overall:
  • Quality:
  • Staff:
  • Medicare Provider Number: 055210
  • Ownership Type: Non Profit Corporation
  • Date Certified: 10/01/2020


  • Resident Capacity: 66


  • State Licenses: 430708050
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About The Terraces at Los Altos

We are not Medicaid or Medi-Cal certified. We do accept Medicare.

It's easy to expand your view of retirement from Santa Clara County's newest senior living option. With the introduction of brand-new residences and modern amenities, The Terraces at Los Altos combines everything there is to love about this area — a progressive environment, unique lifestyle opportunities, close-knit surroundings — with the security of a continuing care retirement community. From spacious, modern senior apartment housing to our family-friendly neighborhood, The Terraces has a distinctly different design — one that reflects the flavor of the greater community we serve. It is possible to enjoy your lifestyle even more— and at The Terraces, it's easy. Learn why our retirement community will feel just like home. Contact us today.

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