(800) 558-0653

Home Instead - Highland Village, TX

2100 Justin Rd, Highland Village, TX 75077

(800) 558-0653

Verified Partner


(16 reviews)

Offers Home Care
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Reviews of Home Instead - Highland Village, TX in Highland Village, Texas


(16 reviews)

    Top rated on




    October 22, 2022

    I am a past client of this provider

    We used Home Instead - Highland Village. It started out pretty good. They didn't really have any staffing issues early on. Then when COVID happened, we had a really good young girl that took my mom to church. And then when COVID hit, we cut back services, and they gave her to somebody else. So we lost her. And then they got us another young college girl who did very well, but she went back to nursing school after the COVID lockdowns ended. And then after that, it was back to the inconsistency of just not being able to get reliable people. It's an industry problem. It was basically same services and in-home care, taking care of showering, cleaning the house. They did a little bit more cleaning than others. Just the girl that we had was very conscientious, so she did a good job with all that, taking my mom places where she needed to go, and making sure she was fed. Communication was a big thing. We had a really good relationship with the client liaison person, and when she left, that kind of went downhill. The last conversations I had with the office manager basically were that nothing changed. And then when I left, she seemed shocked that I left. I'm pretty straightforward with them when things are at work, and I told her specifically what the problems were and she just gave her lip service and never solved any of them.



    July 21, 2021

    I am a current client of this provider

    We have used Home Instead for caregiver services for about 2.5 years. Best caregiver services company we have ever used, and we tried 5-6 others over the previous 5-6 years. They have never left us high and dry when a caregiver can't make a shift, and that is a HUGE GREAT BIG DEAL! My wife is a total care and requires a lift to get out of bed and help with all ADLs. They are able to provide all of the services we need. Plus the office staff is OUTSTANDING! If you are looking for caregiver services in Denton County, I HIGHLY recommended Home Instead.



    July 30, 2020

    I am a current client of this provider

    We are very pleased with the exceptional care that Homeinstead staff/Caregivers provide. Our mom says her Caregivers are “great” and she is very happy with their services... and that makes us happy too. A very special thanks to Homeinstead and their phenomenal Caregivers for helping our mom. We definitely recommend Homeinstead to others.

    Paul Marshall


    November 22, 2018

    I am a current client of this provider

    As I have given other favorable comments. I can only reiterate that your are a first class company and personnel.

    Annette Schroeder


    December 20, 2017

    I am a current client of this provider

    I’m able to travel extensively and rely on this company to fully meet my elderly fsther’s needs, including diet, grooming and light housekeeping for him. He gets the same care as if I were home or even better! They spoil him!!

    nickon hisway


    January 24, 2017

    I am a current client of this provider

    my caregiver is very thoughtful, always prompt. anticipates my needs. wonderful help with my bathing.

    Sue P.


    November 10, 2016

    I am a current client of this provider

    Listened to me, timely communication & dependable. Didn't try to up sell services. Professional administration & care giver staff.



    November 9, 2016

    I am a current client of this provider

    Have been very pleased by my ongoing relationship with Home Instead. My provider has been excellent and I couldn't ask for more.



    October 19, 2015

    I am a current client of this provider

    We have been using Home Instead for three months now. There is a lady that comes in three times a week for four hours each day. She makes breakfast and lunch, she takes them to the store to get whatever they might need, and she cooks dinner 3 days a week. She also help clean bathroom. She cleans and talks to them, maybe they’ll go out, or whatever my mom wants to do. She’s always helpful. In the beginning when we were hiring, they’re very helpful and very knowledgeable.

    Nicholas A. Glaskowsky


    August 31, 2015

    I am a current client of this provider

    The caretakers are truly excellent! Office is responsive to inquiries. I am totally satisfied with Home Instead in all ways!



    April 30, 2014

    I am a current client of this provider

    I am so thankful to Ann and Michelle for taking care of my Dad.



    September 20, 2013

    I am a current client of this provider

    A well-managed senior care company. Their caregivers are well qualified and are very caring. They're much superior compared to the company we previously used.



    September 19, 2013

    I am a current client of this provider

    They have good availability and flexibility. Their quality caregivers will work hard to accommodate my poor planning and short notices as best as they can.



    September 30, 2012

    I am a current client of this provider

    The people who come to help me in my home are very nice and helpful. They help me do the things that are difficult for me and make it easier for me to stay in my own home.



    September 26, 2012


    My Mother is a current client of Home Instead Senior Care Highland Village. We completed a thorough investigation and request for information process with multiple senior care agencies before selecting Home Instead Highland Village to care for our Mother. Initially we were very impressed with the professionalism including bonding, insurance, employee training, employee review process, and ease of billing. Home Instead came out and talked with our Mother and asked what was important to her in a caregiver. Based on the conversation with my Mother, Home Instead selected caregivers that they thought would be a good fit. The caregivers that Home Instead matched with my Mother are just perfect. My Mother and we are very pleased. Her caregivers are everything we could ask for. They are kind and patient with her and actively engage her a variety of activities to stimulate and engage her. We are extremely pleased with the caregivers and services provided by Home Instead.

    Patricia 5


    September 8, 2012

    I am a current client of this provider

    The Home Instead Senior Care is great, and we get along right. The whole process has been very nice, everything's been fine.

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    Services and Amenities of Home Instead - Highland Village, TX in Highland Village, Texas

    Agency Type

    • Full Service Agency
    • Agency Extra: Each Home Instead franchise office is independently owned and operated.

    Range of services

    • Companion Care
    • Range Of Services Extra: hospice support, Alzheimer's and other dementias care, chronic conditions

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Home Instead - Highland Village, TX in Highland Village, Texas

    Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.

    Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support.

    Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent.

    What You Need to Know About Home Instead

    • Founded in 1994 in Omaha, Nebraska
    • More than 1,000 locations in over 10 countries around the world
    • Offers in-home personal care, nursing care, dementia care and companionship for seniors
    • Home Instead is known for its kind, well-trained Care Pros and individualized care plans
    • Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
    • Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety

    What Home Care Services Does Home Instead Provide?

    Personal Care Services

    With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include:

    • Help with mobility, including standing, grooming, walking, and getting in and out of bed
    • Medication reminders
    • Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
    • Grocery shopping and assistance with other errands
    • Light to moderate housekeeping assistance, including laundry
    • Transportation to and from appointments or visits with loved ones
    • Regular companionship

    Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client.

    In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health.

    Alzheimer’s and Dementia Care

    Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following:

    • Assistance in establishing a stable daily routine
    • Meal preparation
    • Positive reinforcement
    • Assistance with social skills
    • Transportation to and from appointments, errands, and visits with loved ones

    Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs.

    Hospice Support

    When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours.

    Meal Prep & Home Helper

    Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers.


    Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout.


    Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities.

    What People Are Saying About Home Instead

    Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.”

    Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.”

    How Much Does Home Instead Charge for Home Care?

    Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area.

    When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area.

    Who Should Consider Home Instead?

    Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as:

    Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros.

    Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors.

    Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services.

    Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members.

    How to Get Started with Home Instead

    Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.

    Map of Home Instead - Highland Village, TX

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