Hello. Thank you for sharing your experience with us. Please know we take your concerns extremely seriously. However, based on the information provided in this review, we have determined that this experience was related to the home health branch in Abilene. I've passed along your review to the home health branch's administration for follow up and would like the opportunity to discuss your concerns directly. Our goal is to respond to you within 48 hours. For your privacy and in order to address your concern in a timely manner, please send your contact information to us. . Providing your contact information will help expedite our communication. As an alternative, you may call our anonymous compliance hotline to report your concerns. Thank you, Eric B, director, Kindred at Home.