(800) 558-0653

Home Instead - Raleigh, NC

164 Wind Chime Ct, Raleigh, NC 27615

(800) 558-0653

Verified Partner


(26 reviews)

Offers Home Care
Top rated on

2021, 2022, 2023

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Reviews of Home Instead - Raleigh, NC in Raleigh, North Carolina


(26 reviews)

    Top rated on

    2021, 2022, 2023

    View More

    Kim J.


    May 14, 2024

    I am a past client of this provider

    My father recently passed from Alzheimer's Disease. As my mom and I grieve, rest, and otherwise recuperate from the chaos, distress, and sleep deprivation of the ordeal, I'm filled with deep appreciation for Home Instead. First, this incredibly well-run organization helped us communicate with my dad's difficult long-term care insurance company. What a huge relief at a time when our personal energy supplies were low! More importantly, however, they provided us with truly amazing in-home care support. I say "amazing" because my dad was not an easy patient to handle, and we were worried about how he would react to a new person in our home. But as soon as Shirl arrived from Home Instead, we knew we could relax, breathe, and take care of ourselves for a time. She was wonderful with him! Her presence, patience, kindness, strong work ethic, and expertise won him (and us) over, Her care was consistently outstanding. I don't know how we would have gotten through nine weeks of in-home hospice without her exceptional support. Shirl was a blessing, an answer to our prayers. So, if you're considering hiring an in-home care provider, I encourage you to give Home Instead a try... sooner than later! I believe you'll be so glad you did.

    Clay W.


    December 18, 2022

    I am a past client of this provider

    What a wonderful company full of some of the most caring folks I’ve experienced. Took care of my father for over two years and I can not say enough things about their compassion and response time.



    April 4, 2022

    I am a past client of this provider

    We utilized Home Instead with my father and from the first call all the way to where the services were not needed any more, everyone was warm, welcoming and provided excellent care to everyone in our family but especially to our father. I give them a 10 out of 10 !!



    January 25, 2022

    I am a past client of this provider

    My mothers nurse visited every quarter. It was great to see how thorough she was with my mom.

    BY TRA


    December 20, 2021

    I am a current client of this provider

    My family enlisted the services of Home Instead to provide 24/7 caregivers for my father. We initially consulted with Rebecca and Joan to discuss Dad's needs and personality. The caregivers have all been wonderful in caring for my father and me. They are compassionate, patient, knowledgable, dependable, friendly. My father lives in a CCRC. I asked several residents, employees, and friends about hiring caregivers and Home Instead was the one constant in the referrals that I received. We are so glad we went with Home Instead and would recommend their services to anyone asking.



    November 30, 2021

    I am a past client of this provider

    My husband and I were very impressed with the organization of Home Instead Senior Care. They answered their phones promply and were on call 24-7 for us when mom was a patient of theirs. I would recommend them to friends and family without hesitation. We found them via TV commercial and found them a delightful group of people to work with over the years.

    Chad A


    September 27, 2021

    I am a current client of this provider

    Outstanding company and employees. Can’t say enough good things.



    September 26, 2021

    I am a past client of this provider

    From the day we called Home Instead, my husband and me were impressed with the attention the ladies in the office gave us. We spoke for nearly an hour our first conversation and settled on a time that week for a consultation. We set up service for a few days per week and were happy with all the care aids that Home Instead provided us. We had service for over 4 years and truly don’t know what we would have done without this company in mother’s last few years. We kept her in her home and made life as good as possible. We highly recommend Home Instead. Their office personnel and aids were first class.



    November 17, 2020

    I am a current client of this provider

    Could not be happier with my caretakers interaction with my mom



    October 21, 2020

    I am a current client of this provider

    Our caregiver always arrives on time and looks for things to help us get through the day.



    October 7, 2020


    I’m late in posting this review, but I want to let others know about Home Instead, and the good care they provide. My 100 year old dad was brought home from the hospital on Hospice care, but he also needed round-the-clock care. Home Instead provided wonderful caregivers for him. From the beginning, they were caring, knowledgeable, thorough and professional. I worked with Rebecca to get the schedule set, and she went above and beyond to make sure he had good care. I will definitely use Home Instead again. Thank you to all involved with my dad’s care, and for your compassion when he passed.



    March 25, 2020

    I am a current client of this provider

    HomeInstead has cared for both my parents — beginning with occasional assistance to round the clock care. They have been steadfast partners in my parent’s care and proved themselves flexible and creative as my parent’s health picture changed. I could not have done it without them. My parents choose “aging in place.” Homeinstead made that not only possible but better than other options, by far.

    Thankful Thanksgiving


    December 20, 2019

    I am a past client of this provider

    We enlisted Home Instead to help our disabled sister who visited Raleigh over Thanksgiving. Our coordinator, Susan, asked pertinent questions and totally understood our needs. She proveded an AWESOME caregiver. I am delighted with the caring and sensitive services that we received. It enabled us to have a Thankful Thanksgiving!



    June 19, 2019

    I am a current client of this provider

    Home Instead provides daily care for my parents and the caregivers are well screened and matched to their personalities and needs.



    March 20, 2019

    I am a current client of this provider

    The providers get my mom up, take her out, play scrabble with her, etc. all while I work during the day. They are prompt, courteous, and truly caring.

    give thanks


    November 21, 2018

    I am a current client of this provider

    Home Instead staff are excellent! They are caring, dependable, and very trustworthy. They arrive on time and very responsive and attentive. I highly recommend Home Instead. The scheduler is very patient in working with the family and is very thorough in finding out what the specific needs are.



    September 19, 2018


    I have two caregivers that comes in weekly. The caregivers typically arrive on time, unless their is scheduling mistake with the office. My mom enjoys her caregivers. I have great communications with both of them. They are very attentive to my mom's needs. The agency has gone beyond their scope and has given me references of LTC (long-term care places).



    October 26, 2017

    I am a current client of this provider

    We are very happy with the caregivers provided by Home Instead.



    September 18, 2017

    I am a current client of this provider

    This office does a great job of listening. They are ready to react fast to my mom's changing schedule and our caregivers have been excellent.

    eldest sibling


    April 24, 2017

    I am a current client of this provider

    Home Instead has been in our home for five years now -- at first, just 3 hours a week and now we use them 24/7. As this company grows, our respect and admiration grows along with it. That isn't always the case, is it? The things we like best are (1) they are great at matching the needs and personality of the client with the skills and personality of the caregiver and (2) the staff takes our family's concerns seriously and addresses them in a timely manner. We feel really lucky that we found this company when we did.



    August 14, 2015

    I am a friend or relative of a resident

    I like the way Home Instead operates. I only need somebody for a very short period of time weekly or biweekly or monthly, and they set the bill. The caregivers are good. In terms of scheduling and billing, there’s no problem.

    toni brophy


    March 28, 2015

    I am a current client of this provider

    The quality of consideration given to my preference is excellent and the caregiver is friendly and thoughtful. We have learned from each other and our home is a pleasure to be in; I had not been able to achieve that on my own and the more I do, the more we can just chat. We will be going shopping soon and I anticipate this!



    March 11, 2015

    I am a current client of this provider

    Just started using HomeInstead for my wife and couldn't be happier.



    March 3, 2015

    I am a current client of this provider

    Home Instead has been visiting with my elderly, demented father for a year now. Their staff is well-trained, competent and very helpful. I trust the caregivers and am thankful to have found Home Instead.



    June 26, 2012


    We so appreciate the care given to my father by HomeInstead staff. They go above and beyond to meet his needs. We feel they are each a part of our family



    May 15, 2012

    I am a current client of this provider

    I have used Home Instead in Raleigh, NC for almost four years for the care and companionship for my elderly mother in my home. Home Instead was careful to select caregivers that would be compatible with mom. As a result, I have been fortunate with caring and conscientious companions and feel like they are a part of our family. I have been pleased with this agency and would recommend it to my friends.

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    Services and Amenities of Home Instead - Raleigh, NC in Raleigh, North Carolina

    Agency Type

    • Full Service Agency
    • Agency Extra: Each Home Instead franchise office is independently owned and operated.

    Range of services

    • Companion Care
    • Range Of Services Extra: hospice support, Alzheimer's and other dementias care, chronic conditions

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Home Instead - Raleigh, NC in Raleigh, North Carolina

    Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.

    Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support.

    Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent.

    What You Need to Know About Home Instead

    • Founded in 1994 in Omaha, Nebraska
    • More than 1,000 locations in over 10 countries around the world
    • Offers in-home personal care, nursing care, dementia care and companionship for seniors
    • Home Instead is known for its kind, well-trained Care Pros and individualized care plans
    • Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
    • Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety

    What Home Care Services Does Home Instead Provide?

    Personal Care Services

    With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include:

    • Help with mobility, including standing, grooming, walking, and getting in and out of bed
    • Medication reminders
    • Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
    • Grocery shopping and assistance with other errands
    • Light to moderate housekeeping assistance, including laundry
    • Transportation to and from appointments or visits with loved ones
    • Regular companionship

    Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client.

    In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health.

    Alzheimer’s and Dementia Care

    Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following:

    • Assistance in establishing a stable daily routine
    • Meal preparation
    • Positive reinforcement
    • Assistance with social skills
    • Transportation to and from appointments, errands, and visits with loved ones

    Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs.

    Hospice Support

    When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours.

    Meal Prep & Home Helper

    Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers.


    Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout.


    Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities.

    What People Are Saying About Home Instead

    Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.”

    Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.”

    How Much Does Home Instead Charge for Home Care?

    Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area.

    When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area.

    Who Should Consider Home Instead?

    Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as:

    Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros.

    Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors.

    Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services.

    Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members.

    How to Get Started with Home Instead

    Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.

    Map of Home Instead - Raleigh, NC

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