Salcare Home Health Services, Inc. New York, NY

LeahBH

Family member received services from this agency. The employees who responded were very pleasant, hardworking and extremely helpful. Our father became dizzy and disoriented. The aide immediately sat him down, gave him water and called 911. He was having a stroke. The aide saved his life. Thankfully, he fully recovered without any residual effects. Aides appear well trained and knows what do do when an emergency arises. Safety is the most important factor!

Carl Martin

My mother and father are both being serviced by Salcare and the service provided has been attentive, compassionate and above all honest. The staff and aides are approachable and accommodating to my parents needs. I,wholeheartedly, recommend this company.

gina456p

Today was my first day having an aide from this agency. I spoke with the coordinator and explained that I only speak and understand English. They sent a girl she was clean and showed up on time. I then tried to talk to her and she didn't make sense. Soon we understood why. She does not speak or understand English. She would say yes to anything I asked her to do but than would not do the chore because she did not understand me. The poor girl started to cry. I felt so badly for her. She was assigned a job that she can't do because of the language barrier. I blame the supervisor that sent her. I called the supervisor and asked why she sent this girl that clearly can not work with me. The supervisor repeated that the girl can speak and understand English. She then had me put her in the phone and they spoke Spanish to each other. Then I got back on the phone and the supervisor said to give the aide a chance. I don't see how it is possible if we can't communicate. It was an awful experience for me and the aide

Carmela4

My mom gets excellent care. If I have any questions or concerns, I get an immediate reply to my call.

Ellen B.

My sister has had home health aides from this agency for the last six months. She is very happy with the aides and happy with the agency. She says they take very good care of her. Her house looks very clean and my sister looks well cared for. They take her out for visits and doctor's appointments. They shop, cook, clean and tend to her personal needs. No complaints at all.

AML1967

If a negative rating could be given, I would give Salcare such! The agency has sent aides who could barely speak or read English, and tried to open the washing machine before the cycle was finished. And she "said" with her cellphone app the machine was broken. She also "said" the clothes were in the dryer - they weren't! The person at the agency said the aide was at the apartment door - she wasn't. Today the aide showed up an hour and 20 minutes late. The person at the agency (when I called inquiring as to the aide's whereabouts) said the aide was in front of the building; the agency said then, in a subsequent call I made, said the aide was on her way. In another call, the the was delayed because of traffic and that the aide was delayed because her morning assignment was running late. No call from the agency to tell me this. My patience was at an all-time low, and because the aide showed up so late I told the the agency to "forget about it," and the aide was no longer needed for the day because she'd be here so late. Ineffiency and incompetence -- this is Salcare gives you.