BrightStar Care Greater Hackensack Emerson, NJ

Christiana M

The agency matches the aide well with my dad to make sure there is a connection. The quality of care is good and they are available when I have questions. They also are careful of who they send out.

Kaleigh A

They're not an inconvenience. My experience has been positive because they care. I like this agency because they're very responsive.

Paul P_11

They show up on time, are willing to do whatever needs to be done, and take initiative. The agency introduces the people, they are very responsive when you call. They are very flexible in scheduling. I think BrightStar has been great, professional, responsive, and flexible.

Caesar C

The company is good, but I wish the caregiver would've given a little more attention to other things.

Jean R_11

They have helped me with household chores. They have a personal touch.

Casey C_1

She was knowledgeable. She was easy to work with. They worked with my schedule.

Vicky F

They were encouraging to me as I did my exercises. They helped my recovery be that much faster. I liked that they were consistent in high level of care-giving.

Joe D_10

Whenever there is an issue, they take care of it.

Anonymous_5548

They come help me with things like making sure I get a shower. They make sure that I am safe in the shower. They prepare me lunch. They could work on being more sufficient. They are very busy.

Maria J_2

They gave him emergency medical attention. I would tell a friend that you can count on them.

Irma W

I am paralyzed and really need them. I like that they give me wonderful helpers.

Connie F_2

The most important thing is they provide excellent care for my husband. I like how they are always on time, and they send good aides.

Howard R_1

The care givers were well qualified and did a good job. Better communication with the family.

Cathie K

The services help my mother because she has dementia. I like that when I reach out to Richard he always answers me back. They call me if someone cannot show up for their shift.

Danielle _1

It has made it so that I don't have to go to the hospital. They are convenient and safe.

Karolyn B

They would help with her hygiene and bathed her. They were responsible, and they would fix any problems we had.

Michael B_28

The aides help with daily routines, they get her to eat. The quality of their aides are wonderful.

Jessica _1

They helped me, we didn't do business that long but the ladies were all nice. I met the owner Patricia and when the lady didn't show up the owner came and tried to help.

Evan O

They make the client feel comfortable. I like that they have communication with me, send the caregivers to us and take care of any problems we have.

Janet C_12

It's allowed my father in law to stay in his own home which has been tremendous peace of mind. It has allowed my mother to stay in my own home instead of going into a nursing home. I like that they're reliable and have a higher standard compared to a lot of other agencies.

Anonymous_3809

They were not able to give us the hours we needed or give the attention my brother needed. It was not easily available from them. Depending on the caregiver, the people were good but they were not able to fulfill my needs very well. We were supposed to do 3 shifts but with the hours the insurance company approved we decided to do 2 shifts.

Jo-Anne W

They were reliable and had good caregivers.

Maria P_8

For the family it was a great help when they were there. They gave personal service.

Joseph S_9

It allowed me to get out of the house, and she needed the care. I like that everything was taken care of and communicated very well.

Carol C_16

My aunt is not very receptive of help. They make sure there is somebody there and to make sure to help her when she needs assistance. They are dependable.

Karen L_11

They have made my experience positive by being professional, and they always train new caregivers. They always try to get one caregiver for the whole remainder of the time. I like that they are local to us. They are always responsive and quick to send a replacement.

Scott S_3

They free up time for us. I like the aides because they have been very attentive.

Aprile G

I wasn't worried the whole time I was at work. I thought the owner and aides were wonderful. The services just worked well.

Steven F

They came here and put bandages on and that's it. There were a few times that they didn't show up.

Eric H_4

They are giving me physical and occupational therapy. They are helping me get back into my daily life. I like the physical therapist. They are always on time and flexible. They are willing to work with me on schedule.

Devorah G

I have no other resources. They have done everything that a family member would do. They have been incredibly responsive. They have gone over on weekends. It's like having a family member there. I don't know what I would do without them.

Anne P

They have helped me be able to move more. They provided me with a caregiver who was very compassionate and patient towards me.

Kathleen L

I liked them because they provided care on holidays and made sure the client was covered at all times. The services made life easier. I am still working because of the care they provided.