BrightStar Care of St. Louis and St. Charles Saint Charles, MO

Gerard O

They help with meals while they are there. They clean okay. Some sit on their cellphones. Over the last several months, the quality of the caretakers has dropped off and there have been problems with scheduling and dependability.

Provider Response

Walt_1

They have helped me the most by being competent, and knowing what they are doing, so they can care for wounds on my legs. I would recommend them because they were here when they said they would be.

Anonymous_1704714258

She was very helpful to me. I liked my nurse. She was very nice.

Anonymous_7624

They help me with hygiene and meals. The caregivers are punctual, and they do what they are supposed to do.

Anonymous_7604

I think the nurse who came in and the direct contact I had with her made life easier. She came to my home and did a great job. I thought that my nurse was fantastic. It was really easy to schedule.

Anonymous_6980

They are there with her and that makes things better. They could interact with her more and get more engaged with her. The biggest problem would be last minute calls when someone can't make it. My mom can't stay by herself.

Donna S_34

The caregiver did not follow through, and the agency did not have any impact on my husband needs. The help that we needed was not provided, and the caregiver did not do any of the things that I needed.

Provider Response

Anonymous_7138

There were being helpful in watching client. I kept getting different caregivers and had to keep reexplaining.directions.

Pam B_18

They have provided the care needed, so I do not have to be here. They made certain they were here when I needed help.

Anonymous_6666

They are communicative and provide what I need.

Sanford W_1

They do their best to inform me if there are any changes. Everyone answers the phone promptly & is very respectful. They are professional, and caring.

Linda D_16

It gives me a break and I can run errands. I like that they are on top of things. I like the caregivers.

david k

They will make meals for the client. They have done some cleaning around the house. They help her get to the bathroom. I get the sense that they don't pay very well.

Camille M

I would recommend them because they were responsive and caring.

Anonymous_5684

They are understanding, and they listen to what the client's needs are. They are prompt and responsive, and they have terrific caregivers.

Karen K_31

They gave my family a break and helped by splitting the time with us. It helped ease our mind. I liked that they were very accommodating, professional, and courteous.

Anonymous_5469

I need to be updated with the schedule. I would like the aides to come on time. I would like them to be more attentive to my Mom.

Provider Response

Donald H_10

They take the responsibility of respite care from me. They are available and easy to get a hold of. They have quality people who are confident.

Matthew (

The caregivers were on their cell phones a little too much. They are personable.

Andrea S_14

They are accommodating to our needs. I would tell a friend that they do an excellent job at assigning excellent caregivers.

Tim J_1

They have helped just by being there to help my mother get up and move around. I like their ability to get caregivers to come in.

Linda K_22

It's being very helpful to my mother because she's no longer driving. They're reliable, communicate well, and the care is professional and consistent.

Jill D_2

Services were able to help him and take care of him. I liked the first interaction with the staff. They were fantastic. We were in a remote area so that was a challenge.

Provider Response

Jane D_11

They were really responsive and got people she liked to be around, and they stood up to her when she wanted to do things she shouldn't have, which eased my mind. They were responsive and worked with us a lot to help my mom out a lot. One of the Bright Star employees told me she wasn't doing well and I should come home, so I was able to spend her last week with her.

Provider Response

Linda W_33

They have been able to provide someone who is caring and is doing the things we asked for mom. I like their responsiveness to any changes and they have been accommodating.

Earl C_3

They have helped the most in doing what they are supposed to do professionally. I have no problems with them. They have given me good people so I can't complain.

Marion P_3

They have never been late and have always been there to help. They provide good services.

Abigail B

We wouldn't have been able to get the treatment if we didn't have the home nurse coming to do it for us. I like the personal approach to their care.

Jaylen W

Some of the caregivers didn't have a car or insurance so they couldn't drive. They give good service.

Don D_4

They help so I don't have to worry about my mom during the day. When picking the caregivers, we went through a whole bunch of people. They should have a better interview process to match people better.

John _16

They made our life easier. They were friendly, helpful, and nice. They showed up on time and did what they needed to do.

Shirley F_5

My caregiver does everything for me and is good at what she does. They gave me a good caregiver. Sometimes the timing was off, though.

Laura R_7

They take part of the fear out of the situation because they know what to do, and they are nice and friendly. They are very nice and very effective at what they do.

Carol J_6

It was amazing! It helped me so much because I never realized how hard caregiving was. I had not been sleeping or eating. They helped me because I was able to rest! I liked that they were very personable.

Pat P_7

It was very important to have someone at the house which reduced our fear of him hurting himself. Everyone there was very nice and friendly.

Leslie S_8

They are great, and they helped us through a really hard time. I like how they responded so quickly to our needs.

Betty

They make things easier because there are a lot of things that I can't do. My recent caregivers have been even better. I like my caregivers because they do a good job.

Joyce U_1

I require assistance to go to the doctor's because I can't see. They're very dependable.

Peter D

They helped him get dressed, fixed his food, and did laundry. They did vacuuming. They were very nice. Everyone was top notch, excellent, and I don't have any complaints.

Tonya _1

They have good nurses. I really love my nurse because she finds my veins quickly.

Lori H_7

They come here, and I don't have to travel far. Before when I had to travel, it took me forty minutes to get to the hospital. I haven't had any problems, and it has been working out fine.

Anonymous_1739

They deliver medicine for an illness I am fighting. I am not really sure what they can improve, I have nothing to compare it to.

Timothy H_2

They have gotten me through the care while being thorough and clean. I really enjoy the high quality of care.

Grace _1

They have helped by getting us coping skills. The person representing BrightStar knew that my mother would be resistant. I would like to be able to maintain the same nurse.

Kenecia A

The nurses have been able to help me out. The experience that I have had with the nurse, has not been a good one.

Bryan F_1

They explained everything they were doing. They were on time and courteous.

Anna "Dolly" B

They take good care of me. The attention is good and they are very dependable. They call and let me know if things are going to change.

Lois C_6

I could not get along without them right now. They anticipate the problems and my needs. They could all be required to wear a name badge.

Emily F

She is able to get my IV in very easily. The nurse is very conscientious and kind. She does a good job.

Rose J_1

The two caregivers cared about what they were doing and they cared about my husband. I could trust them in my house. They need to be kinder to the caregivers and pay them more. They need better scheduling and communication.

Lenore D

They could interact more with us at home in more of a sitting pace. They could keep her more engaged in activities and not be going out but still being more active. I would tell them about the reliability of them.

Ronnie B_1

They've helped me out tremendously. They help me with my daily needs. They are very professional and have been very helpful.

Sam S_4

I didn't have to go to my dad's house every day to take care of him. They took care of my dad for almost two years.

Joanne R

Her just being here is a help because she is available and very trustworthy. I am very impressed with the lady who comes here. She is always on time, she is very helpful, and she is like a friend now.

Tiffiny B

It's time consuming, but it's nothing against the company. When the nurse came, she called BrightStar Care and kept getting put on hold. It pushed the treatment back by an hour. I like the nurse, she is very friendly.

Alice M_11

It allows me to get out of the house for respite and a sanity check. The current caregiver is excellent with my mom.

Anonymous

They had pretty good caregivers. There was one caregiver I liked in particular. They couldn't supply me with some of the people I wanted sometimes. They were supposed to make it easier on me, which they sometimes did and sometimes didn't.

Kim K

BrightStar Care is very courteous and professional, and they work with me. They help me and they take care of him.

Betty W

They were always on time. If there was a problem, I called in, and they came up with a solution. The service made it easier. I could go to the beauty shop and play cards with my girlfriends. It got me out of the house. I felt like he was safe with them. He has dementia.

Rose O

They have professional caregivers that came to my parents' home. Having people in the home on a consistent schedule was really helpful for me.

Milton T

BrightStar Care impressed me because they've been very consistent in their service, take care of problems that arise promptly, and they've provided us an excellent caregiver. BrightStar Care tries to meet all of my needs. I have a very good caregiver because she is very reliable and this provides me an opportunity to get things done I need to. The caregiver is a great help to my loved one.

Kelly H

BrightStar Care has very caring caregivers. Life is easier because BrightStar Care explained everything completely, and if I have any questions, they can help answer anything.

Audrey S_2

I would tell a friend that BrightStar Care tries to please me and what I want the caregivers to do. I feel that life would be easier if BrightStar Care sent the same caregiver every time. It's hard to break someone in every day.

Bryan F_2

BrightStar Care was easy and quick to set up. BrightStar Care helped the most with light personal care for my loved one.

Lynn O_2

BrightStar Care has made life easier because my loved one is taken care of so I do not have to worry about him.

Earl M_1

I would recommend BrightStar Care because they are fairly reliable, but there are a few issues within the industry. BrightStar Care seems to be the most reliable among other agencies, the caregivers are friendly. Having BrightStar Care has really made life easier because it allows me to leave and do what I need to do. It is nice having someone who is competent staying with my father while I am gone.

Angela G_1

We have already recommended BrightStar Care to other people! BrightStar Care was able to stay in my parents' home for a year longer than we had anticipated!

Sam S_2

BrightStar Care has great caregivers. BrightStar Care helped the client with cleaning, fixing meals, and twice a day they would go on walks.

Linda E_3

BrightStar Care stayed in contact with me through the whole time, and the nurse was really good that they gave me. BrightStar Care was able to help me out with anything that I needed.

Kercelia G

BrightStar Care has some nice employees that work for them. I have no complaints. The services help me most definitely.