2 Tower Ave , Adams, MA 01220
4.8
(6 reviews)
"PPC Personalized Private Care, LLC is just unbelievable. They have done so much for my mother and so much for us. The owner is very educated, caring, helpful, goes above and beyond anything she needs to do, and takes phone calls, texts, no matter what time of the day or night. She's something that everybody dreams of when they're hiring an agency. She's very experienced. The caregivers are very educated in what they do, they are kind, and they do everything they can to make my mother comfortable. One of them does her hair and gets her involved with different things to keep her mind occupied. They're not allowed to lift her or do anything like that because of insurance risk. When they see something that is not right with how mom is or with what they're doing, they address it, they tell us and they also address it with the nursing home she's in. Mom got COVID, pneumonia, and UTI while she's in the nursing home all at once. She was in very bad health and the agency that we hired suited up and they still went there to be with her. That should tell you how much they care about the people they're taking care of. They could have just said, "She's got COVID, I'm not going near her." They're all suited up with masks and gowns and gloves and they were still with her through this whole thing. I wish it was more than just four hours a day. It really, really helped get her through everything because they were just right on top of it. I would love to do more, but it's all out of my pocket. They dress her up and play her music that she likes. The nursing home doesn't do that stuff; they don't have time. I can't say enough about the caregivers. It's like having a family member there or better than having a family member there in some cases because they just truly care about her. Another thing is that the caregivers that go there had similar experiences with their own family, so they get it. Their hearts are really, really into it. They're our saving grace."
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