BrightStar Care Bay County Panama City, FL

Jeff B_23

They always worked with me. The overall experience was good.

Rebecca O_1

They need to follow up on complaints. I would like to see them have more help.

Jan N_3

When the caregivers are here it is great, but she has dementia, so she does not always remember. I like that the agency provides good quality caregivers.

Anonymous_1715851483

They have answered any questions I had. They would call me with updates. What they could better they don't have control of. It's the number of nurses available. But I like that they regularly check on us.

Shania M

They provide total overnight care so we can get sleep for work. I like that the nurses have the best personalities.

Joann S_9

I am the sole provider for my mom, it has allowed me to have a break each day and get a little help. I really like the person that comes in and she has become family.

David P_43

They show up for the scheduled shifts. They are easy to reach, and they provide good client care.

Susan A_20

It gives my husband and I a break. They have been on time.

Susan B_58

They were always professional, on time, and made appointments. They did all they could. They are professional.

Barbara R_50

They got me someone right away and the right person for me. I like that they are on time and good at what they do.

Billy G_2

A couple of times my caregiver threatened to quit, and she argued with me, and so it isn't super positive. If they did what they did when they first started, that would be great. She used to vacuum floors, mop, do laundry, and all that kind of stuff, and here lately she's sporadic.

Joyce M_19

The care that she gets is good, but it's not what I asked for. I asked for 7 days a week and don't get that. They could make life easier by showing up. They have helped the most by taking care of Olivia. I'd like them to improve their communication skills. I like the people.

Rhonda G_8

It has been a positive experience because one day they have the nurse call me because the caregiver noticed issues. She wanted to make sure I knew what was going on and what could be the problem. I would recommend them because they have just worked rally well with us.

Teresa _5

They give me timely information on scheduling. BrightStar Care is very good at communicating and keeping me informed about what's going on.

Tonya S_1

The provider has helped me the most by eventually finding a caregiver that does not leave quickly. I would like them to improve their amount of workers and the pay for their workers.

Gasonlina L

Life has been easier because I can go to work without worries. I feel like I have a choice within the company, and they keep me updated on what's going on.

Darlene _1

They made positive difference because they were available. I like that they are quick to respond, and they were friendly.

Elicia _1

They help take care of him so I can work. I like them because they are easy to get ahold of.

Tabbatha M

It put me at ease when I had to leave her at the care of the caregivers. I liked that they were caring and paid attention to every detail.

Nikesha T

They help provide quality care I like them because they have consistent caregivers.

Marilyn P_10

They do everything they can. They help me with things, like making the bed and take the trash out. I like their attitude.

Anna C_9

They make sure the client is taken care of when I am not home. They are very professional, and they keep everything simple. They are on top of everything that needs to be taken care of.

Octavia D

I am able to do certain things with her. I like that they meet my needs with her.

Valerie C_1

They've made life a bit easier by helping me out with sending in nurses. I was doing it all by myself at one time. I like that they have great nurses.

Anonymous_6229

I have not had issues yet. I like their nurse.

Diana L_9

They were very helpful. They actually did what they said they will do.

Pam P_9

They have been prompt and helpful. They give good service.

Ebonie H

When he has nurses, I would say excellent. When he doesn't have nurses, it is average, The quality of the care helps me the most. I like the nurses.

Vernell G

The caregiver from BrightStar Care makes my life easier as she goes shopping for me and helps with cleaning. She is a lot of help to me. I like the caregiver who comes out to help me from BrightStar Care as she is absolutely wonderful.

Michelle D_6

The nurses show that they care. They have got great nurses and are able to work with our needs.

Alan (

There a lack of people. It requires a home health aid overnight. They could hire more people.

Tracey _1

I don't have to worry about my mom's safety or health because of the care. They should require all of their caregivers to have some college-level training, in hospital or clinic work.

Sandra C_14

They have provided a nurse at night so I can rest. I would like them to have better training for the nurses.

Anna C_8

They make sure that the nurse is available. They are good to their employees and take care of things right away.

Linnyon C

It takes a lot off me. I like the people they sent out.

Betty H_28

I just needed someone who cared and did their job right. One of the caregivers wouldn't do anything. She would just sit, I had to beg her to take the garbage out.

Kerry R_2

The client definitely needed home care. It was vital for her. They've always done a great job for us. They're typically responsive.

Shekinah H_2

Just having the nurse here with us makes a big difference. They are very dependable.

Lashawn B

The personal care is the most helpful part. They need to make sure that there is coverage on the weekends.

Tim W_6

The caregivers need to be more attentive to their clients' needs. The agency can't take days off. That is ridiculous. We pay a lot of money and can't have people skipping.

Brianna S

The most important part they do is to try to monitor for seizures. I love the communication, they are all super friendly.

Robert C_52

They took care of my medication and they always showed up on time. I like that the nurses they sent were all excellent.

Christine _4

They work with our scheduling changes. They adjust the schedule and are very accommodating to our needs. They are flexible, and they took the time to get to know my dad.

Sandra D_17

They made sure that I healed properly and was able to get back to a normal life after surgery. I love the efficiency and the friendliness of the therapist. The therapist is firm, determined, and friendly.

Kris _1

My dad is very needy, so he can't log into his computer or get out of his chair without a fall risk, so she does all that so I can go to work. The staff, like the schedulers and initial intake person, were professional.

Fred M_7

They have given me relief and given me help when I need it. They really try hard to get scheduled as soon as possible.

Alicia _1

On my mother's daily life it has made it extremely easier. I like most their communication and their scheduler does a great job. They have sent high quality caregivers to the home.

Lonna P_1

They were good at helping me provide care for my father. Starting when they were supposed to start.

James N_10

I need people here four days a week. They could give me more consistent services.

Shekinah H_1

They let me have the ability to go to class or work. I like the nurse, they are nice and dependable, and they make sure that everything is in order.

Dennis P_3

The most helpful is the individual kind of care they give me. I like that they are compassionate and concerned for their patients.

Ashley H_2

They're very thorough in everything they do. They've been very good to him.

Anonymous_4155

They help me where I need help at. I would like help on the weekend.

Wanda J_2

They talk to me about what is going on in my life and they know what is going on. They are kind.

Michele E_3

It's been very helpful. I'm paralyzed, and they wait on me for whatever I need. The girls they've sent me have been awesome.

Linda G_18

Having someone who was there routinely and long-term. I wanted them to come Saturdays and Sundays so she did not have to get used to too many people. I would recommend them. I often had to call to find out who was actually on the schedule. They had difficulties getting it scheduled for that day or that weekend. I had to know ahead of time so I had to call them.

Pamela P_3

The medicine helped, and they put me at ease. They did everything. They are professional and caring.

Gabriele L

They are kind people. You get to know them like they are family. They are on time and are very hard workers.

Susan _7

It was nice to have the support of the company to help when we needed it. I liked that I could express what I felt and they addressed and acknowledged it.

Viola A

She takes care of me, she cleans my room, she will wash my clothes, and helps me with everything. The caregiver does everything she is supposed to do, she is professional and helpful.

Rhonda S_2

I'm paralyzed so they get me out of bed and make my meals. They're here every day to meet my needs.

Anonymous_3720

We like getting someone consistently. That means a lot. They have been a lifesaver. I like the people they send. They also follow-up with us, which I like.

Johnette W

I couldn't survive without them. Without the care from their staff he would have to be in a nursing facility, out of his community and home. They have benefits for their employees, the care that they have given their patients and employees during the pandemic is good, they give bonus pay to the employees. I like that they have electronic health records.

Cindy H_7

It made my life a lot better because I was able to catch a break. The people they sent out were really good. They would prepare meals.

Anonymous_3633

They could give their staff more training. They could improve their billing practices.

Phyllis L_2

They helped the most by coming and giving my infusions that I need. I like my nurse the best.

Shekinah H

They would monitor her oxygen. They were very professional and they took care of all her needs.

Anonymous_3574

They helped the most by cleaning and doing the laundry. They need to send the same person twice.

Anna _1

They help him get up and move around. They also provide him with bathroom assistance and with company. I like they provide staff who have already gone through a background check and enter the home already qualified to provide the care.

Mike H_7

They can screen their nurses better and train them better. One nurse showed up and spent most of the time trying to figure out how to put things into the computer. The biggest problem is their computer system. They have to get on my wireless network, which messes things up. They have no other way to make notes or clock in other than getting on my WiFi network.

Kim V_1

I cannot be there, so they are able to be there in my place. For us, the biggest thing is the providers. I think ultimately, it leads down to them not being paid well, so they do not always stay with the company. I feel like they could have better retention of employees.

Sherry L_2

It has been wonderful for my dad that he can have someone to depend on and that I can depend on. I like our caregiver.

Kim W_5

I got to go to work without worrying about it. I liked all the girls that came because they were very nice, and they treated her very well. She ended up liking all the girls that came out.

Anonymous_2742

They make life more convenient by getting medications. They could be more consistent with scheduling.

Debbie M_11

I do not have to stress about who will be taking care of the baby while I am at work or if they are capable or not. They enjoy being with me, so the nurses stick around. From the moment they took over, they have done their best to make sure every shift is covered. They have stepped into areas that I did not expect them to. They treat me like family, and I treat them like family.

Sandra P_4

They have helped me the most by being very caring. I would like them to have enough staff to cover everybody.

Dave M_3

It allows me to do the things that I couldn't do if they weren't here. I like the people that they send me. They are always skilled and take their jobs seriously.

Michelle G_2

The caregivers are friendly, trustworthy and kind. I like that they got someone for my mother that is consistent. One time, the sub was horrible.

Ceyera J

They have been running my errands. I like that they are nice and call to check up on me.

Jepp S

They physical therapy has been good. They could provide me with the care that I need. They could never get me any CNAs.

Alex P_2

The impact is amazing. They give my daughter the care that she needs correctly. They are awesome. When we have problems with insurance, they help me out a lot. They answer a lot of questions I don't understand. They gave me numbers to call.

Gertha M

There were times when the caregiver did what she was actually supposed to do and tried to engage mom, and those times did help us. Other times she really wouldn't do too much. It was different each time. The whole point was to free up some of my time. They need to speak with their employees about doing what their job description is. If you are there to sit and engage the client, you need to be doing that.

Carol D_11

They just blended right in, except the physical therapist who was a little angry because my shoulder was out of place. She couldn't touch me. I think her name was Henrietta K. I had good service, so if a friend was looking into it, I would explain to them how much it cost. If they can afford it, I would say yes. I have one girl, Lacresia, who, even though she isn't working for me anymore, still comes by. We go shopping sometimes, and we became friends.

Sarah A_4

They give me peace of mind. They give my mother the care that she needs. They are responsive, professional, and accommodating.

Robert B

They have been very helpful overall. It's nice to have time to help my mother, which is hard for us to provide. As a family, we cannot do that for her every week. They should do better screening on the new hires. One of the caregivers was using my mom's debit card to buy extra groceries for herself.

Patricia S_15

They give her a bath, do her cleaning, and everything I need. They do everything I ask them to do. They could be a little more consistent. I can't leave my wife alone unless I have a caregiver with her, so that's the only time I have to do anything, is when they're here. I think they need to have more aides. I have a little difficulty getting the schedule I need.

Lori S_6

They provided care for a loved one when we couldn't be there. There was not complete consistency in the level of experience the caregivers had.

Lonna P

Number one was definitely the continuity of the caregiver, they got to know him and his routine which was helpful. The continuity of the care we had mostly the same people most of the time. That was important to the patient and family and me. Everyone was wonderful with Lester, especially Kiana.

Gail Corinne T

They have been extremely helpful, they have done so much for me. I like how they treat you like family.

Joan H_9

They have done well. They have provided caring caregivers and they are compassionate. They need to have caregivers available. They don't have any backups.

Jennifer _1

The nurse made me feel comfortable. The nursers were friendly.

John M

The nurse is able to get the needle in on the first try. That is the number one thing for him. They are very knowledgeable. The nurse we have is very knowledgeable and good.

James K_12

They are constantly doing what I ask for and making sure it is done well. I like that all of the workers seem to be sincere about what they are doing.

Kenneth M

I have a very difficult problem being an alpha 1 patient, I need my medication to arrive on time, and there have been nurses from bright star that were not entirely trained to handle the kind of issues that I have, but the nurse that I have now in exceptional on all counts. I have never had any problems with billing or management, they are always very responsive.

Joy J_1

It takes weight off of my shoulder. I like how they will call me and talk if there is something that has happened. There is good communication between me and the office.

Judy F_6

When they are here, they are great, but I can't depend on them. Since the hurricane came through, they have had a hard time with staffing. They should be able to have an aide come out more regularly. I have had to quit my job because I can't depend on them.

Jonita T

They help me the most with lifting things for me. I don't know of anything they could do to make it better.

Nelson R_1

They make sure my treatments are done on time. They are very professional and they communicate well.

Sandra A

They could have let us leave the house to have some free time. They were very well aware of his condition and most of the time took real good care of him.

Rodger R

The services are critical. The only thing that I see is that when they apply medicine they need to wear gloves. They do not have a portable ultrasound machine before they tend to me.

Donald Z

They do a pretty good job. They come and stick needles in my arm, its not the most enjoyable thing in the world, but they are really pretty logical people.

Anonymous_740

I'm not able to go to work without these services. It has been a blessing. I don't have anything negative to say about BrightStar Care.

Sandy K_1

He was appreciative that they were there and he was calm with the caregivers. They were professional, caring, good, and answered the questions that I had.

Carl R_1

Sandy is very dependable. The other girls that have substituted have been very personable and thorough. I am very pleased with the care. The scheduling is hard. If our regular girl is not around, it's difficult to find a replacement. The majority of the time, we haven't gotten one, but when we do, the girls are good.

Patricia M

The services have helped me strengthen my muscles through infusions I receive. My nurse is really friendly. I can't say enough about her.

James D_19

They should have been on top of their stuff. I got criticized for not calling the office directly to complain about the services. They started off well for the first few weeks. After that, they became very lazy and were more concerned about playing on the computer and smart phones than doing the actual work. When they did the laundry, they left our clothes in the washer and dryer for two or three days before we realized that our clothes were missing.

Catherine W_1

I couldn't do anything and they were able to help me check my wound. The caregiver that came was great, but they could have called to let me know that no one was going to be coming anymore.

Mary A_2

They are awesome. I wouldn't trade them for anything in this world! The company is just great. The care that they provide for their clients is awesome.

Permelia P

It helped her recover from her knee surgery, but then the services ended. The work they did was good. I liked that they were very courteous, nice, and a lot of help.

Michael G

It was difficult and very stressful. They can be a little bit more sympathetic and empathetic. They wouldn't talk with me even though I was the power of attorney. There was a lot of animosity concerning the stress level. I felt like they weren't a very good business group. Their care was inconsistent, and they would say that they would only deal with my loved one and not with me. He was wheelchair-bound and they would call last minute saying that they couldn't send anyone so he would have to fend for himself.

Anonymous

I am not getting the care that I thought I would be getting. My loved one is totally dependent. They need to be on top of their responsibilities. When I see that my loved one hasn't drank any water, that's not okay. They could communicate with me better. If I want something scheduled, I would like to know it is scheduled instead of wondering all night if someone will be coming.

Anonymous

They make my loved one feel somewhat normal by getting them out of bed and to the porch, which makes their day. It makes them feel like they're living. They need to make sure the caregivers are well aware of the care plan and execute it.

Charlotte M

They shouldn't leave laundry in the washing machine for two or three days. They should call back and be more communicative.

Anonymous

My loved one does not like to be alone, even if I am in the next room, so this has allowed me to leave the room. No one has ever been late and I like the people they send.

Steve Y

For me, it's doing something that I can't do, which is having somebody go over there and do some things that she needs to be done. They are saving a lot of trouble for me. We are having a bit of an issue with some of the people coming out. We are paying for an hour, so I expect them to be here for at least forty-five minutes. Some of them will ask what else they can do.

Jim A_5

She wrapped my foot and bandaged it. The girl who came did really well. They sent everything I needed for my foot.

Carol G

They were extremely helpful. They went out of their way to help assist me. They didn't just sit back. I like the people. They are really good and really helpful.

Terrance L

They come to take care of my wounds and that needs to be done. They are on time when they say they are going to be. They also provide good care.

Anonymous

All they do is come in and bathe my loved one and wash their hair. It makes my loved one feel clean and refreshed. The people we have dealt with have all been competent and friendly. They seem to really care about my loved one.

Paul B

It was absolutely necessary, I could not function without them. The picked me up out of the bed and safely showered me and dressed me. They sent me two caregivers and I saw a nurse and all three of them were outstanding.

Bobby M

They're pretty reliable and they've answered every phone call when I've had questions. They're good about getting back to me. They've been sending in aides and the physical therapy. The nurses have helped me with my blood pressure.

Sue O

They are dependable and are available. I'm able to get out more and do the things I need to do.

Allen D

I liked that they were very prompt and courteous. The impact was diminished by my mother's reluctance to accept help, but it made life easier for me by providing us with lists of travel times for her.

Carole J

They are pretty good, but I had trouble with the scheduling at first. They have a high turnover, so my nurses kept changing, and I did not like that. My caregivers did things that I could not do for myself by providing my infusions.

Katherine D

The service we got was very good. She joked with him and he was very fond of her.

Terry P

They're efficient and timely. They arrive at the time they say they will, and they do a good job. They've helped do the things that I can't do for myself, like helping clean the house and helping me clean myself.

Valerie R

The CNAs are competent and well trained. It gives me a break from providing care for myself.

Michael M_2

They were very proactive. I didn't have to be down there myself.

Michelle M

So far, I have had good experiences with my caregiver. She is so sweet and good to me. I do not have to worry about certain things. I need help because I am disabled and they help me do all the things I cannot.

Charles D

They have been providing great service, and I would recommend them if they keep it up. They are one of the best that I have every used so far. They are here on time, and when the caregivers get here, they do a great job. I have only one complaint: sometimes they don't notify me if the caregivers don't come, but that is only once in a blue moon.

Diane R

BrightStar Care has sent us an excellent nurse to help with our transition back home from the hospital. I like the care because I don't have to do everything, and the caregivers taught me how to use some equipment.

Robert B

When they send someone consistently, instead of different parts at each time, it is better for me and my mom. I can't bathe my mother, so they help a lot with that.

Bettye M

BrightStar Caregives good service. I was very pleased with the caregivers that I had. The services from BrightStar Care made life easier for me by being very good for me.

Patricia B

My experience with BrightStar Care has been great. They come in and do their job. My life has been easier because BrightStar Care comes in and knows what they need to do. They don't need me to give them step-by-step instructions.

Suzanne E

BrightStar Care is the best company that I have had since I've been in Florida, because of their caregivers. My daily life is doing better, but I would want the caregivers to come more often.

Carol W

BrightStar Care is very expensive. BrightStar Care has made my life easier by doing the chores in my home that I cannot do.

Susanne P

BrightStar Care is really easy to work with in regards to last minute changes and scheduling. For the most part, the quality of the people BrightStar Care sends is good. BrightStar Care helps give my brother a break. It preserves his sanity because he doesn't have to be with her all the time.

Anonymous

I would recommend BrightStar Care to others more if their prices were not so high. That is the main reason I would not recommend them. They also have not always come on time. BrightStar Care sends caregivers who can take me to the doctor. I also like how they come in and clean things well not just skimming things.

George P_4

BrightStar Care needs to train their caregivers for the field better. The services from BrightStar Care have helped to contain some of my problems and improved them.

Florence "Betty" M_1

BrightStar Care shows up on time and is very good to my mom. BrightStar Care gave my brother a chance to have some time to rest before he cared for my mom the rest of the day.

Ivah S_1

BrightStar Care is very caring, thorough, and quite well-educated. The conditioning exercises that the nurses have been giving me are very good. They have been taking good care of my husband, which helps me.

Anonymous_24

I would hesitate to recommend BrightStar Care because of the quality of their facility. The nurse they provided helped me recover after surgery.

Arthur S_3

BrightStar Care's caregivers are very nice and hard workers. BrightStar Care made my life easier because I am disabled, so I couldn't bathe my husband and he couldn't bathe himself, so it made it easier on me so that I wouldn't have to do that.