Pine View Care Center

Debbie

My aunt was at Pine View Care Center, but I was trying to move her out of there. I never really got to see a visit. With Covid, they hardly ever let me, and I never got to see her room. I was her legal guardian; I should have been able to at least see where she was living but they did not allow it. I feel the care was not what I had hoped it would be for her. I would call every day to see how she was doing, and they just kept telling me she's fine. Well, when I took her to the doctor in the end, she had pneumonia and sepsis. Her leg was to the point that I had to make the call for it to be amputated. They did not contact me sooner. They just were not somewhere I would want my family members to go again. I can't tell you the inside much because they wouldn't let me in. They do have a memory care facility, apparently, along with normal nursing home residents. I was never able to view the facility. In the end, when I went in to discuss the care with the head staff, I got nowhere. They just couldn't see anything that I felt. I had visited my aunt one time. To me, I felt she was so medicated. They kept telling me she's walking around and visiting. She couldn't have been because when I visited her, she barely even spoke to me. It didn't match what they said when I have seen her. I was in a big room where they wheeled her in to see me and we sat there apart because of Covid. It was a big, big room. It had six-foot tables in there and had a couch and a chair, but that was about it. I know that her son had called her a few times and they would take the phone into her and set it on the desk. They wouldn't even hand it to her, so he never got to speak to her because I don't know if she knew that she had a phone call and the phone was just laid on the nightstand. I just feel that it just was not what I would want it to be. It was very expensive, we paid $9000 a month, and I thought it was very expensive for what she got out of the deal. They said that the doctors came there. Well, they didn't and all they did was a video. My aunt had dementia, and I had said that when they were going to do a video with the doctor, I would have liked to be there so that I could tell the doctor about her, but I was not allowed to do that. I have no idea if the doctor even video chatted with her. They didn't tell me when he was coming, and they didn't tell me anything after he left. I have never seen any of the staff, I have only seen the activities director. She didn't seem to know much. When I would take my aunt out to see the doctor, I didn't see an aide or a nurse; I didn't see anybody. The activities director just wheeled her down there and that was it. I tried to ask her, and she said she didn't know anything and that she was just the activity director. That's how poor it was. It was bad. That was why I wanted her out of there. It was not a homey feeling.