Life Care Center of Skagit Valley

This facility struggles with chronic understaffing. It has been a problem for years. The call lights will go unanswered for at least 16 minutes because there is not enough staff. It’s sad, you can hear people calling out for help too. The managers say they do call light tracker audits that show under 5 minutes. All that is, a piece of paper that staff wrote how long it took, of course they are not gonna write 16 minutes. Very sad.

Amazing care and attention from the minute we walked in the door. I refer everyone I know to go there for inpatient rehab services.

My Dad was in the Sedro-Woolley, WA facility last year with his cancer for a month and my brother is presently there. In both of their stays, we have had the frustations of using the call button from their room to get help and the response is horrific-we'd even gotten to the point of timing the time of pushing the call button and getting someone to respond to it-it's horrible that there's sometimes 18-22 minutes before there's a response to the call button!! If someone was choking, they'd be dead by the time help came around. If the problem is that the facility it short-staffed, then the simple fix is to hire more staff to accomedate the needs of the patients. Last night, I counted 86 patients within the facility and with the costs that these patients pay, there is NO reason for such lack of support within the facility. I've read several web sites about this facility in Sedro-Woolley and 95% of the complaints are the response of the call button. This is really rediculous, don't you think?