North Pointe Nursing and Rehabilitation

Put my mother in here to recover from total knee replacement and broken wrist due to bad fall. I needed a safe place so I could do everything else I have to do. She has been there 11 days and every day I have made complaints. Night staff is the worst. Not changing her brief for hours after she asked for it to be changed. Not cleaning her after. Leaving her on a bedpan in BM for hours. Someone comes when she pushes the button, asks what she needs and NO ONE ever comes to help her. Friday night an aide came to change her even though she hadn’t asked for it because she was asleep. She let him do it and he roughly jostled her, pulled the diaper roughly from underneath her, didn’t clean her, patted her on the head and told her “Good job”. She is eighty years old. She waited until morning and told head nurse to never let him in her room again. Last night, she needed changing and who walks in, this same guy! Repeated the rough treatment, left her in the bed with soaked sheets all night. She was afraid if she asked for help to get clean sheets, he would reappear. So, my precious mother had to sit in urine-soaked sheets all night. I complain and I get the “that’s terrible, that shouldn’t have happened, will never happen again.” If my mother, who has me to check in on her every day, gets treated this way, what is happening to the people with dementia, who can’t speak up for themselves? I want to move my mom but she thinks another place could be worse! Thankfully, she will be discharged soon. DO NOT PUT YOUR LOVED ONE IN THIS FACILITY!

The staff is horribly understaffed, the DON never has a good answer for any concern and Is very unprofessional even saw her make an employee cry in middle of the hallway! The staff that they do have in morning shift is a skeleton crew. And a woman there got her head busted open by an CNA who dropped her.. yikes! My mother dislikes the food and the overall quality of care so we had to move on.

This place has been a nice place to live. The rooms are comfortable. The food is good, and I have enjoyed the activities that the facility has to offer.

I enjoy living here. The food is great, and the staff is really nice.

My aunt in this horrible place. She is epileptic. She was refusing her medication and the person giving medication did not tell the nurse. She had a seizure and fell out of bed and broke her hip. Her bed was supposed to be placed in lowest level - but that not done. Now she has much pain and restricted mobility due to them. Staff sits on their cell phones at nursing desk rather than taking care of patients. Bad place.

This nursing home has had 5 administrators and 5 Directors of Nursing in past 1 1/2 years. Majority of that time there has been no Director of Nursing so chaos reigns. Patients go weeks without baths, medication errors are rampant because turnover is lightning fast. Meal times are irregular. Time to answer a call button is forever because they have one aid taking care of 20+ people. This home is running at about 50% capacity because they are old, dirty, and have terrible care while homes all around have waiting lists. Patients go hours with no one checking on them. Staff totally ignores any complaint.

My mother-in-law was recently in this facility. She was not given her medication for three days! When questioned, the manager-on-duty showed my husband a list of her medications and assured him, she was receiving her medication. She is no longer there, and as a family, we strongly recommend others not to use the facility.

In past year this favility has had 4 Administrators and 4 Directors of Nursing. Because of awful management practices, they have lost at least half of their nurses and certified nursing assistances. Care plans (required by state) are ignored. Any issue brought to current social worker, Director of Nursing, or Administrator will be met with hostility and an attempt to somehow make it yourvloved one’s fault. Last year (2017) a daughter came in to find her mother covered in ants. In her outrage, she got lectured about speaking to staff in acresoectful manner. Parent company (Daybreak) in late 2016 was fined $5.3 million because fourr ofvtheir facilities because services were materially substandard and/or worthless. Think the “substandard and/or worthless” assessment pretty well sums up this facility.