North Pointe Nursing and Rehabilitation
7804 VIRGIL R ANTHONY BLVD, Watauga, TX 76148
Featured Review
5
|
April 9, 2021
This place has been a nice place to live. The rooms are comfortable. The food is good, and I have enjoyed the activities that the facility has to offer.
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About North Pointe Nursing and Rehabilitation in Watauga, Texas
North Pointe Nursing and Rehabilitation is a Senior Living provider in Watauga, Texas that offers residents Nursing Homes services. Contact North Pointe Nursing and Rehabilitation for more details on services and rates.
Medicare
Health
1.0
Overall
1.0
Quality
4.0
Staff
2.0
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Reviews of North Pointe Nursing and Rehabilitation in Watauga, Texas
2.6
(15 reviews)
Facility
2.1
Staff
2.3
Food
3.0
Activities
2.0
Value
2.1
Rosa G
2
|
October 21, 2024
I have a relative in this facility. Have found her with no bottom sheets on her bed. Was told they were behind with laundry. The food tray is left inher room sometimes not even close to her she cannot feed herself. Place is always under staff care of individuals is not good. Currently looking for another place for her. None of her needs are being met.
jwest
5
|
February 23, 2023
Trying to navigate the Medicaid system to care for my mom was difficult and confusing until I met Mellissa with North Point Nursing. Melissa proved to be an expert in her field and handled everything to ease the pain. I won’t forget the genuine concern and assistance she provided to my family. Thank you Melissa! We also toured the facility and found the staff to be inviting, warm and caring. Thank you all again!
72Sicilian
2
|
June 10, 2022
My Mom is in this “facility” and it’s horrible! Her clothes are always nasty,she’s always upset,her room smells of urine and god knows what! The pics do not do it justice,absolutely horrible facilities
lucy0100
1
|
October 11, 2021
Put my mother in here to recover from total knee replacement and broken wrist due to bad fall. I needed a safe place so I could do everything else I have to do. She has been there 11 days and every day I have made complaints. Night staff is the worst. Not changing her brief for hours after she asked for it to be changed. Not cleaning her after. Leaving her on a bedpan in BM for hours. Someone comes when she pushes the button, asks what she needs and NO ONE ever comes to help her. Friday night an aide came to change her even though she hadn’t asked for it because she was asleep. She let him do it and he roughly jostled her, pulled the diaper roughly from underneath her, didn’t clean her, patted her on the head and told her “Good job”. She is eighty years old. She waited until morning and told head nurse to never let him in her room again. Last night, she needed changing and who walks in, this same guy! Repeated the rough treatment, left her in the bed with soaked sheets all night. She was afraid if she asked for help to get clean sheets, he would reappear. So, my precious mother had to sit in urine-soaked sheets all night. I complain and I get the “that’s terrible, that shouldn’t have happened, will never happen again.” If my mother, who has me to check in on her every day, gets treated this way, what is happening to the people with dementia, who can’t speak up for themselves? I want to move my mom but she thinks another place could be worse! Thankfully, she will be discharged soon. DO NOT PUT YOUR LOVED ONE IN THIS FACILITY!
motherof8
1
|
July 13, 2021
The staff is horribly understaffed, the DON never has a good answer for any concern and Is very unprofessional even saw her make an employee cry in middle of the hallway! The staff that they do have in morning shift is a skeleton crew. And a woman there got her head busted open by an CNA who dropped her.. yikes! My mother dislikes the food and the overall quality of care so we had to move on.
kelbrooks211
5
|
April 9, 2021
This place has been a nice place to live. The rooms are comfortable. The food is good, and I have enjoyed the activities that the facility has to offer.
Rbrigham481
5
|
April 9, 2021
I enjoy living here. The food is great, and the staff is really nice.
Heejin
1
|
December 14, 2019
My aunt in this horrible place. She is epileptic. She was refusing her medication and the person giving medication did not tell the nurse. She had a seizure and fell out of bed and broke her hip. Her bed was supposed to be placed in lowest level - but that not done. Now she has much pain and restricted mobility due to them. Staff sits on their cell phones at nursing desk rather than taking care of patients. Bad place.
GarethFT
1
|
December 22, 2018
This nursing home has had 5 administrators and 5 Directors of Nursing in past 1 1/2 years. Majority of that time there has been no Director of Nursing so chaos reigns. Patients go weeks without baths, medication errors are rampant because turnover is lightning fast. Meal times are irregular. Time to answer a call button is forever because they have one aid taking care of 20+ people. This home is running at about 50% capacity because they are old, dirty, and have terrible care while homes all around have waiting lists. Patients go hours with no one checking on them. Staff totally ignores any complaint.
JamieA
1
|
April 5, 2018
My mother-in-law was recently in this facility. She was not given her medication for three days! When questioned, the manager-on-duty showed my husband a list of her medications and assured him, she was receiving her medication. She is no longer there, and as a family, we strongly recommend others not to use the facility.
Karyn McKelvy
1
|
March 23, 2018
In past year this favility has had 4 Administrators and 4 Directors of Nursing. Because of awful management practices, they have lost at least half of their nurses and certified nursing assistances. Care plans (required by state) are ignored. Any issue brought to current social worker, Director of Nursing, or Administrator will be met with hostility and an attempt to somehow make it yourvloved one’s fault. Last year (2017) a daughter came in to find her mother covered in ants. In her outrage, she got lectured about speaking to staff in acresoectful manner. Parent company (Daybreak) in late 2016 was fined $5.3 million because fourr ofvtheir facilities because services were materially substandard and/or worthless. Think the “substandard and/or worthless” assessment pretty well sums up this facility.
Webster1945
5
|
January 7, 2017
My father was here for almost 5 years and there could be no better place if you have to put someone in a care facility. All the staff are caring and loving individuals and go out of their way to make sure the residenta are as comfortable as they can be. I hope I never have to be in a facility of any kind but if I do this is the one I would choose for myself.
John Carter
1
|
July 19, 2015
This facility has improved visually but deteriorated substantially in quality of care over the past five years. Aids and nurses are rotated without any concern to continuity of care for residents. Noise levels are excruciating. TVs blare side by side in tiny rooms. Roommates will change suddenly and without warning with no concern to compatibility. Residents are treated as inventory and moved about for the convenience of management. Management greets any complaint about care with hostility and total inaction. Stay away.
James105028850
3
|
May 6, 2015
I like that North Pointe was close to our house, and the staff was friendly, but I think they need to maintain their staff as they have a high turnover there.
Brenda Sexton
5
|
August 14, 2013
My mother was at North Pointe for 2 1/2 years, I was there for 7 months rehabbing from a serious health issue, my husband has been there over a year and is still there as of Aug. 2013. I feel that I know this facility very well. They are awesome! The lion's share of day to day care is done by Certified Nursing Assistants (CNA's). While I have found them all to be very good, at least 25% are as good as one could possibly get. They are cheerful, compassionate, hard working, and highly skilled. They take personal pride in making sure their charges are kept well groomed and clean. I recall a CNA wheeling my Mom out of a shower one day. She had styled her hair, put makeup on her, and added some simple costume jewelry. I had not seen Mom look so cute in years! My mother's needs at 90, my needs at 62 (mentally OK but physically very sick) and my hisband's needs with advanced MS were all VERY different. Yet North Point worked very hard to give each of us individualized care. Finally, state agency ratings leave much to be desired. When we were looking for a place for Mom, we started with the top rated nursing homes. We quickly found out that they only accepted relatively healthy residents. Mom had a very bad stroke, and needed a high level of care. North Pointe took her, and me, and my husband and took excellent care of us all.
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