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Sandy Lake Rehabilitation And Care Center

1410 E Sandy Lake Rd, Coppell, TX 75019

(800) 558-0653 (Call a Family Advisor)

2.73

(19 reviews)

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Sandy Lake Rehabilitation And Care Center
Sandy Lake Rehabilitation And Care Center
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Coppell, Texas 75019


2.7

(19 reviews)


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Dallas, Texas 75254



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one bedroom apartment, two bedroom apartment, studio


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one bedroom apartment, two bedroom apartment, studio


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Reviews of Sandy Lake Rehabilitation And Care Center in Coppell, Texas

2.73

(19 reviews)

  • Facility

    3.0

  • Staff

    2.6

  • Food

    3.0

  • Activities

    3.6

  • Value

    2.7

Angela Church

5

October 28, 2023

I am a friend or relative of a current/past resident

My mom had a seizure and had to stay at Sandy Lake rehab for 3 weeks. She had a good experience. The nursing staff did amazing with my mom. They went above and beyond. The lady who does activities with the residence was also amazing. She encouraged participation and would go help residence get down for bingo etc. I was very thankful for their care. I do wish we saw the doctors more often and that the food was a little better. However the doctors had good communication with me throughout her stay and the cafeteria ladies were wonderful. The rooms were private and I appreciated that. I wish the community would donate supplies for the bingo winners etc. I hope this review helps. We are local coppell residence.

Jerry Landry

1

January 23, 2023

I am a friend or relative of a current/past resident

My wife is a survivor of this facility. She had to be taken to Medical City Los Colinas because of the neglect from the staff of Sandy Lake and is there now. She will obviously not be returning. She had to have help using the restroom and they would take ten minutes or more to respond after several clicks on the nurse button. By then she had to be changed and cleaned up. Then, they had the nerve to chastise her for pushing the button. The facility has mental patients roaming the halls screaming at each other. It is like a horror movie. Meals are almost always very late. They did nothing to track her health as she deteriorated in their care. she was lucid and conversational when she got there and now is too weak to speak or eat. Had I not insisted that they take additional steps, she may have gone past the point of no return. I don't know if that is not what I am looking at now. I would not take an enemy to this place much less a loved one. Please do not make the mistake that I have made. To all hospitals, if you transfer patients from your facility to Sandy Lake, you are opening yourself up to liabilities that could cost you dearly.

Purdy

1

February 10, 2022

I am a friend or relative of a current/past resident

My grandma was at Sandy Lake Rehabilitation and Care Center. I didn't like the way they treated their residents. They didn't take the time to care for them properly. They actually had outside people come in and help them out, and they're the ones who seemed to care more than the actual people working there. There was this one incident where my grandmother was in a room, and the guy across from her didn't have any legs. He tried to get in his bed and was yelling for help. I was across from him. There were at least five CNAs and nurses in the hall, but not one of them took the time to go see what he needed. I didn't know how, but the lady that usually helps sign people in and out was the one who ran in the room to see what was going on. I helped the guy and she helped him into the bed, too, but that just made me upset to know that there were five nurses and CNAs on the floor and not one of them took the time to even care to see what was actually going on in that room. Another situation was where my grandmother was on thickened liquids and asked for water, but the agency nurse came in and gave her regular water. It could do harm to her because she had a stroke and she's not able to drink regular water. My grandma made a spill, but they didn't clean up. The toilet was filthy and there were spider webs on the ceiling. I think they need to remodel and all that. The food was OK though.

JoeG KathieG

5

October 19, 2021

I am a friend or relative of a current/past resident

My mother received outstanding care at Sandy Lake Rehab and Care Center. She loved the staff and always commented about how well they were taking care of her. We saw firsthand the kindness and attentiveness toward my mom and other residents at the care center. Dr. Hernandez gave her outstanding medical care. He always explained any medical challenges my mother was experiencing and gave us choices in how to handle her care. He was a trusted doctor and was outstanding in communicating with my mother and me. My mom loved the activities that were planned for the residents, especially BINGO! I brought her to Dallas from New York. I truly believe if we had not gotten her out of the nursing home in New York in 2019, she would have passed away two years ago. Having my mother just 5 minutes away was an added bonus!

Patty Cake4u

2

April 24, 2021

I am a friend or relative of a current/past resident

Beware when choosing a rehab or NH. First impression can fool u. Outwardly, this facility looked good but ended up with the death of my mom. She was neglected with a uti & got sepsis that killed her. They were understaffed & had inept staff. Their dr answer to sick patients was " take an aspirin & put to bed. This was the nurse's direction when I saw how sick mom was & had her moved to ER. At this time they had changed directors 3x in 6 mos. I know they changed again. I hope things have changed. Their management staff were very rude & hateful. The few good ones were out numbered. The rooms were small mostly with two people. Weekends, they were rarely cleaned.

Tori99

5

April 22, 2021

I am a friend or relative of a current/past resident

I had the best experience here at Sandy Lake. I had a relative friend here recently that passed. And now seeking placement for parent, I was giving the best tour with so much great information. The facility always looks nice and pleasant. I look forward to placing my loved one here.

Random127

2

March 25, 2021

I am a friend or relative of a current/past resident

I had a family member in this facility for some time. The last time I visited, my family member had what I assumed was food stuck in her mouth and was basically gagging on it. I went to the nurse desk and she said she tried to do the mouth care earlier in the day and the patient closed her mouth, so she couldn't do it. A couple of hours later, she came by and tried again, successfully this time. Something I considered urgent wasn't taken seriously, and essentially ignored for a couple of hours. I was left with a strong impression that she didn't care.

Howard Scroggins

1

October 27, 2020

I am/was a resident of this facility

I was in this rehab. center and was put in quarantine for two weeks due to COVID 19. I had been here at a previous time but was not as bad. I can not walk by myself, the help would stay out in the hallway talking and would not help the patients. The night shift was the worst. I would lay in a wet bed with urine and no one would help me. My wife talked to the office but nothing happened to correct the problem. Being in quarantine, they would not let my wife in to help me. My false teeth were on my food tray and was thrown away and they refuse to pay for them. A very neglectful place and feel sorry for others in that situation. Don’t put anyone there.

Kate.0024

1

September 23, 2020

I am a friend or relative of a current/past resident

Please do not send anyone you love here. Staff is rude and lost at all times. Place seems dirty Show yourself and family members more respect. Send somewhere else.

DaughterLove

1

February 23, 2017

I am a friend or relative of a current/past resident

My Mother has been a patient at Sandy Lake Rehab for some time. I have always enjoyed the activities that they provide the residents.. Barbra was the activity director for several years; however, she is no longer there and they replaced her with this new activity director called Denise . I was in the dinning room and I noticed she was talking to a resident in a sarcastic and degrading manner. That resident has such severe memory problems and was having a hard time getting up to the table for Bingo. She laughed at the resident saying " This Must Be Just Hard For You". I was shocked when I saw the evil smile and her tone of voice. After that I went to the Administrator John Wilson and he brushed me off. Volks; when an Activity Director acts in such rude and uncaring manner towards the residents, I do not want to know what the CNAs do when I am not there. I do not feel confident in this place and Looking actively to transfer my mother to another place who is caring and the administrator actually does help to resolve issues.

Kelso

2

February 16, 2017

I visited this facility

For the amount that this facility charges for a small semi-private room, $180 per day, Oh, by the way 2 rate increases in 5 months. You should be able to expect better service. We have met with and expressed concerns about some services that my disabled sister needs, that are not being done consistently, are always told they would "get right on that". However, things never change, same old hit and miss. Excuses that the helper was new ( and obviously not trained well) or it was a weekend person are NOT acceptable. They still charge the same rate. Our family and paid outside caregivers are there 4-5 times a week. This may be a nice looking place but the service is below par. Keep looking until you find one that is much more attentive to their residents. Wherever you go remember that you ALWAYS have to be checking on your loved one, no matter where they are.

C Chester

5

December 23, 2016

I am a friend or relative of a current/past resident

Sandy Lake is a great place, my father in law was there and he loved it, the staff is great and very caring. Everyone there is always smiling and always trying to be helpful to residents and family members, I would recommend this facility to everyone!

LiveLaughLove27

5

December 23, 2016

I am/was a resident of this facility

If you're looking for an in patient rehab look no further. Prior to my surgery I've never had a need for in patient therapy and wasn't sure what to expect. Thanks to the outstanding therapy staff I made it home just in time to celebrate Christmas with my family. Thank you Sandy Lake for the great care.

Spenderella

1

April 20, 2015

I am a friend or relative of resident

Check QRS(space)DADS.com to check ratings on any place you are considering. This place only had a 63 out of 100 but we didn't know about the site beforehand. There were medication problems twice that we caught. Housekeeping was poor with sticky floors and sticky rolling trays. One day I came in at lunch and found my mother-in-law's upper plate out of her mouth with adhesive still attached and dropped in a dirty glass on the (sticky) rolling tray. No aide or nurse to be found so I cleaned it myself and put in a cup with cleaner. Before she died, my MIL ended up with incontinence sores and the CNO reasoned that she came into the facility with a pink spot and wasn't eating well so the skin quality suffers. She made it sound like it was the resident's fault she got skin sores. Her glasses were always dirty and they lost one of her hearing aids. We were there every single day and her care was still not enough. The fact that this place has been through two bankruptcies has left staff thinking that subpar work is acceptable and allowed. The few that actually care just can't keep up with the work required. Do yourself a favor and go elsewhere.

IDP0007

5

December 2, 2014

I am a friend or relative of resident

Sandy Lake has come a long way. My father has been there since they opened 4 years ago. As of July they have new ownership and management. The new management has taken the issues on with gusto. The Administrator and DON work well as a team and have worked very hard to make my father's stay pleasant. There are always a few bad staff members but the Administrator has worked to weed them out.

Jane97466350

4

November 15, 2014

I visited this facility

Sandy Lake was good as well. There are difficulties given the circumstance, but overall it was a good experience. The staff who accommodated me partly were good, and part of it were not. My mom had really good care and some of the nurses were not as good. It was a newer facility, and the rooms were bigger, but to be honest I think she got the other place. It was bright, new, and it was cheerful.

TraumatizedFamilyMember

1

August 29, 2014

I am a friend or relative of resident

This place is straight out of a hideous horror story. The full story is so gruesome that we will let you imagine the worst possible scenario. We will tell you that when our loved one passed away, they did not notify the family. The funeral home called to inform us that they now had our loved one and to offer their condolences. We were traumatized, especially after weeks of similar abuse. If you value your loved ones, DO NOT put them in Sandy Lake Rehabilitation and Care Center!!!

Cocochanel

1

January 29, 2013

I am a friend or relative of resident

I have one thing to say about this place.....RUN THE OTHER WAY!! This place should be closed down! I cannt say anything good about Sandy Lake except the building looks good from the street!! The care there is below standard and staff had no clue what the next person was doing just cared about the money they were getting from the state for rehab!

bluedog11

4

July 28, 2011

I am a friend or relative of a resident

Sandy Lake Rehab was always clean and the furnishings were very nice. The food was adequate. The staff was courteous and knowledgeable. My Dad has been in several rehab facilities and with this one he made the most progress. I highly recommend their rehab services. However, they seem to be understaffed in the nursing department. The length of response time to a call for help was sometimes unacceptable. Overall, we were pleased with this facility and plan to return there when my Dad is well enough.

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Medicare

  • Health

    1.0

  • Overall

    1.0

  • Quality

    3.0

  • Staff

    1.0

Medicare Provider Number: 676247
    Ownership Type: For profit - Individual
    Rating Date: 9/1/2023

About Sandy Lake Rehabilitation And Care Center in Coppell, Texas

Sandy Lake Rehabilitation And Care Center is a skilled nursing facility in Coppell, Texas. The nursing home serves many types of patients, with both short and long-term care needs. They offer comprehensive programs including exercise, lifestyle education, recreational therapy, learning/informational materials, and nutrition counseling. Through direction and ongoing communication with the physician, their programs deliver individualized plans of care.

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Sandy Lake Rehabilitation And Care Center

1410 E Sandy Lake Rd, Coppell, TX 75019

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The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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