Mifflin Center Shillington, PA

The facility is dirty and smells of urine. It is poorly maintained. The rooms are very small. My relative’s room shared a bathroom with another room. My relative was in rehab and received poor care. The patients were warehoused all day in the “common/dining” room where they slept in their wheelchairs. The food was tasteless and Gray. Food trays were left sitting from one meal until the next. The tables were not wiped and the floor was so dirty my feet stuck to it. Although understaffed most of the floor staff there seemed caring and did their best. I would not ever again put someone I cared about in this facility.

My mother went there for skilled nursing and therapy IV care after a short stay in acute care at Saint Joseph’s. We chose it for proximity because the two top ones were full. She was not ill with a virus. They rushed her in there and in the morning when I called her from 2000 miles away her first words were help me. What? Meds not ready. Rust in the sinks and toilet. Bed like a rock. Not a private room and she was in with a woman who was coughing convulsively vomiting and defacating on the floor in the bathroom- it was not cleaned often. No chair except a straight backed as “therapy” but she was almost incapable of self-help. The food was mostly disgusting she couldn’t eat. A couple of CNA’s smuggled her some yogurt. From day two I was trying to get her out of there. During that time she got a different roommate who screamed at the top of her lungs. I was told by a nurse there as I was listening that she was against the transfer and would get back to me which of course she never did. She ended up being on oxygen towards the end (that they did not order for her home care transition until I contacted them) which she was not when she got there but the stress and lack of support care made her require it along with bedsores in only two weeks. There was one nurse who really cared and helped me get her out of there after I went ballistic when they had not done what was needed for the transition after TEN DAYS but she was dead a day and a half later. Thank goodness in her own home. Do not put anyone you love here. They will sit in a cement room with no windows and no visitors and their belongings quarantined even if vaccinated and a lot of lip service. I cannot BELIEVE they get a 5 star rating from Medicare! I am not saying she was going to live another year but to have her last two weeks be under these conditions will haunt me forever. And she begged me not to complain because she said they were treat her even worse as they had already made snide comments about her trying to get out. Like it could’ve been any worse. I just paid the deductible- what a bitter pill to swallow.

If you are reading this review and others please choose another location for your loved one. This facility does not care about their patients. It is run by inconsistent staff. They lack sincerity in responding to requests or concerns we brought to their attention. How they stay in business is beyond me. God help anyone with no one to advocate for them

Our mom is currently in rehabilitation for a fractured hip. Telephonic updates have not been provided by staff, and repeated calls to her room went unanswered for over a week - before we found out they had moved her room. She has complained of being cold for several weeks, but has not been provided additional blankets or warmer clothing. As a family we cannot visit due to COVID, and without regular updates from staff, we are left in the dark as to any progress or care. Our mother is a longtime resident of another Genesis facility that is magnificent in the way it is run: it is difficult to give Mifflin Center even one full star. We chose Mifflin due to proximity to her other residence, but believe now that another facility would have been a better choice. I cannot imagine they could be worse... That they have kept her alive and COVID-free is about the best I can say.

My mom has been at the Mifflin Center for over a year now. I can always find an employee when I am there and friendly faces. If there is a concern it is addressed in a timely manner. During the COVID-19 virus I have been getting daily information from Zoom meetings. It is very informative and we can ask questions. It is comformting to see the staff members on the Zoom meeting smiling and laughing through the stress they deal with daily. I feel they are doing an excellent job to keep our family members safe.

My mother is in facility for rehab. This place is understaffed big time. She has a fractured disc in her back and is is pain often. She has been ignored when asking for things she had to go to bathroom an aid told her she couldn't help her she sat in pain in wheelchair waiting to move her bowels for over an hour till someone helped. She asked for different meals or drinks they tell her they don't have that or that's only for sick people. I'm very disappointed in the care she is receiving and going to try to have her moved.. uncalled for to treat people this way when without patients they wouldn't have jobs..

I had both my mother and my father in the Mifflin Center, the overall care was terrible. While my father was mostly independent, my mother was not. She had to wait long periods of time to get assistance going to the bathroom. While the nursing staff was pretty good, the aides were not. More than once my mother was treated rough and scolded for needing to use the bathroom after she was changed f0r bed. I saw several other people treated the same way. I would not recommend this facility for anyone, especially a loved one!