Manorcare Health Services-king of Prussia

Please do not send family here! My father was placed in manor care due to failure of the liver. He was suppose to get physical therapy from there, and they failed him. He was only 551. Although he was only there a short period it was a horrible experience. The first visit, my boyfriend and I went to visit him and when we got to his room he was 100 % naked on his bed, mind you he was sharing a room with an elderly man. When I mentioned it to the nurse she was rude and only said "guess they forgot to dress him after his bath". Mind you they gave him a bath at 7:30 a.m and I arrived at 2 p.m. The second visit I walked in and my father Was in the hallway sitting in a wheel chair crying. He was very confused and his nurse didn't even realize he was gone!!!! They never worked with him on his physical therapy because they were short of staff and he was too "difficult" to help lift. Why did they accept him if they couldn't meet his needs???? All he needed was to shed a few lbs in order to get a liver transplant and he only got sicker from being there. Towards the end of his stay he caught a skin disease which was highly contagious and the man in his room had it! Was unbelievable. I feel as though the nurses, staff, etc are not properly trained, ignorant and lazy. They fail their patients! Unfortunately my father passed 1 month later...but to this day I will forever have anger and hate towards this place. I hope tthey shut down or improve their staff!

A friend was accepted into this facility for care after open heart surgery. This woman was also bariatric (close to 400 pounds). She and the family were assured this facility was equipped to handle someone in her condition. On day one it was clear she should have never been accepted. Although there was supposedly a "cardiac unit ¦.there nothing indicative of such other than the Unit Mgr who was clearly trying to do his best in his new job in this new unit, but didn't have the equipment or staff to back him. Never once, even upon her arrival was an EKG or any kind of monitor set up to check up her heart situation. Accepting such a large sized patient requires specialized equipment and supplies. Since she was immobile, a Hoyer lift was needed"¦.but there was not even one at the facility. There were no large diapers or even pads for her bed, and the family was always scrambling to go out and buy them. Due to the amount of people it would take to even roll her to change her or try to clean her"¦..and the pain she was in due to her surgery"¦.this became a nightmare. She told us she was told to just "go to the bathroom in her bed". Each visit for the first month would find her excessively soiled, with excrement all over the bed. During the night hours, I received many panic calls from her begging me to call someone in charge and get them to come help her. The staff was short, and even when and if there were aides who wanted sincerely to help"¦it was impossible for one person to facilitate her needs. The famil had to hire an outside aide to be with her overnight. This facility should have taken all into consideration before saying yes to her admission. Instead they took someone they had no viable way of helping least of all rehabbing!