StoryPoint Shaker Heights

Constance

I had a friend who was at StoryPoint Shaker Heights for a long time, and I know some people who are there right now. That is the only place that I have been that has had good reviews and that I've seen nice service done to their patients. One of my friends is in assisted living, but she had a stroke, and so they're going to move her to memory care. I was there shortly after it first opened, and it was attractive. They had fresh flowers. The dining room was neat and clean, and I saw them emptying her trash a couple of times a day. They had a nurse there. The staff was pleasant, and you didn't have to ask them 10 times to do a simple task. The whole building looked like it was being taken care of the way it should be. It was neat, clean, and attractive. I had lunch there a couple of times, and it was fine. The menu was better than when they first opened up because they've changed hands, but it's a lot better than some of the other places. They had people in from the museums. They had music. They had a list of many activities, and people took part in them. I just don't feel like the amenities and services justify the $6,000. It eliminates the number of people who can have service there. I have a friend there who's in memory care, but her husband is still alive, so he helps with that bill. My friend, who is still there and is going on to memory care, was a professor, so she has more income. You've got to have too much income to stay there. Value for money is good, but expensive.

Lashawn

I toured StoryPoint Shaker Heights. The place is beautiful. The decorations are beautiful. The care they give the people is beautiful, but it has a small stench. That's a new building, and it should not have a urine smell to it. I have friends who stay there as well. The staff is nice and friendly. I guess everywhere is short. I've been there several times, but the last time I was there, I guess they had a few issues with staffing being short as far as assisting the people getting dressed, and then the kitchen help. They have three people who help with the kitchen, and the actual cook didn't show up that day. So, they had to order food out, which they were on point with ordering the food out. But I think that there should always be a backup cook and not just one person that's being a cook. The facility and the upkeep looked beautiful. I mean, like everything, when you come in, it's beautiful artwork. It looks clean. I don't know if they're not using some bleach or something when they clean. I think they need to invest in something a bit more stringent to kill the scent because you can use basic bleach and water, and it won't have that smell.

Provider Response

Jaimee

My sister moved into here. The place is beautiful. The rooms are small, like all of them, but it's very clean. When you walk in the door of their restaurant, it's almost like a restaurant. So, you don't get a lot of the smell that you get at some of the other places. It smells like food and it's very clean. You sign in and sign out, so whoever is at the desk has always been friendly. They have a whole calendar of activities. They have trivia nights, music nights, a movie theater, and a gym, and they're always doing something. My sister said the food is very good. It's only been a couple of weeks, but she's very happy. Everything I hear from her is positive.

Provider Response