Altercare of Hartville

friedmantm

My mother entered this nursing home with a pressure wound on the inside of her foot that was completely healed. Due to this facilities negligence, the wound re-opened. They told me that a wound specialist was monitoring it weekly. When her primary care nurse practitioner went out to assess her, she was told that the dressing had just been changed and so she did not assess the wound. About one week ago my mother was sent to the hospital for diarrhea but there was no mention to the hospital of how bad the wound had become, therefore the doctors at the hospital treated her for the diarrhea and sent her back to the nursing home. On 11/17/2025, she was transported back to Aultman hospital because her oxygen levels had dropped. Again, no mention of how bad this wound actually was. This time the attending physician removed the dressing. Her entire leg is infected, she is septic and has to have her leg removed above the knee. I would not recommend sending anyone to this nursing home.

P. G.

Room was great but they are short on private rooms. Staff was responsive and did their jobs well. Physical and Occupational Therapists were excellent and helped my family member greatly. Administration was available and responsive to concerns and requests. Dietary needs a little attention.

Joyce

My husband was in Altercare of Hartville Ctr For Senior Living more than once. He was there for short-term care after hip and knee replacements, he was also there for a longer duration of time for cellulitis. All the times he was there, he got very good nursing care. The staff was very accommodating, they listen to your concerns, were always friendly, if he had certain goals to meet, they did their best to help him meet those goals, and were very pleasant. We never had any unpleasant experience there. Overall, we were satisfied with them.

disappointed by care

The hospital recommended this place for my mom for short term rehab. While the therapy staff was very good, the rest of the staff could use improvement. If I had not visited every day, mom would not have gotten the care she needed. She had to fend for herself when I wasn't there. They use agency nurses so the nurses do not know the residents well. Also, supervising nurses have a real attitude. House doctor changed some of mom's meds while she was there and we had to work with her PCP to get them straightened out. On top of all this mom and I both got the stomach flu while she was there and nothing was done to control the spread of it. Not a good place at all!!!! Go somewhere else.

Jennifer S Johnson

While the staff was friendly and the care was good, the billing has been an ongoing nightmare. My Grandmother was there and she not only had Medicare, but she also had private insurance which covered all additional bills that Medicare didn't. They never billed the other insurance and took me to court not once but twice. Once for the stay and the second for the medications. I have repeatedly asked why the insurance wasn't billed for either of these and have gotten no response except for my tax refund to be taken. So, if you're into a long, frustrating fight, then this is the place for you.

Visitor75326650

I was at Altercare of Hartville Center for three months. I was there in a bedroom with another person. We went to meals and various things, like the available entertainment. The staff was OK and doing well. The food was OK, too. They had various games, a library, newspapers, and magazine.