East Park Care Center

mc pazza

Terrible. After having my family member in their care for a week, they actually didn't know why he was there despite the hospital providing ask the standard discharge paperwork and physicians notes, despite a family member visiting to speak to staff, and despite a phone call from another family member. They gave the patient the wrong information about the medical condition that landed him in rehab, saying it was temporary (it's permanent), and they argued with a family member about a separate diagnosis of a degenerative disease which he's been in treatment for for several years, saying they didn't think he had that diagnosis. Wow! They've spoken to a family member and the patient about his being there long term while the doctor's orders are for a short stay. They have confused other basic information as well. They've argued with a family member about how POA works, saying their doctor would have to give permission for the designated family to invoke it, which is not true. The hospital the patient was discharged from was unhappy to beat about this mess. That The patient and family can't wait to get the patient the heck out of there. The floor staff have been friendly and seem to be doing their best. It's the manager level professionals who've left my family shocked. The ineptitude, blaming, and excuses have been unacceptable. The patient has also complained about their confusion and lack of information.