Fletcher Rehabilitation and Healthcare Center

Jason

My father was a patient at Universal Health in Fletcher, NC during December of 2024, he only lasted 4 weeks before passing away, much in part to abhorrent conditions & lack of adequate care at the facility Examples include but are not limited to: Lack of changing of his adult diapers on a frequent enough basis, he was subjected to laying in his own urine and feces, often for 12 hours per day due the fact that, despite requests to be changed, they will only service their patients regarding cleaning of bodily fluids and changing diapers twice per day. The act of being subjected to laying in their own urine and feces resulted in disgusting sores around their bottom, as well as recurring cases of UTI’s. Pictures were taken to document sores. During this 4-week period he received exactly 2 showers As far as food goes, there is no way this facility adheres to any established standards as far as dietary guidelines go for their patients. For example, one evening, we were informed that they had run out of food, and we were served a slice of frozen pizza as dinner. Beyond that, they make no effort to assist in feeding patients who are unable to feed themselves. Often, they will drop a meal off, check back in 15-20 minutes and if the patient has not eaten or attempted to eat the meal, which would be expected in a case where they are unable to feed themselves, they will simply remove the food, making no attempt to help in feeding the resident. Another instance involved the kitchen staff not showing up due to not being paid, which resulted in nothing to eat for the residents until around 2:30pm that day. Employees that were supposed to be performing therapy with patients, would strategically show up at the same time lunch would be delivered, and take an approach of, oh, the patient is getting ready to eat, and say they would come back, only to never return that day. The speech therapist and physical therapist were the most frequent offenders in this activity. Another incident took place in which he fell forward out of the wheelchair, with the wheelchair falling forward onto him, this took place in the central nurses area, Dr. Ford that was present at that time witnessed the fall and instead of offering to assist, picked up his bag and proceeded to walk away and leave the facility, again, just another example of the lack of care and lack of giving a crap about the patients well-being that permeates this facility. Additional activities included RNAs being so rough during the changing of the sheets and diapers that he had developed excessive bruising on his arms and wrist due to the nature in which they handled moving the patient. In conclusion, I cannot stress enough to stay away from this facility, my father entered in a state in which he had some lucidity and was eating on a consistent basis, after four weeks at this absolute disaster of a facility he was dead. Before going in here, we did research and found decent reviews and it had a decent reputation, I am certain the new ownership has turned this into a dump and their only objective is squeezing as much money out of patients/residents as possible, while providing service that is below standard. There will be a case submitted with the North Carolina Department of Health and Human Services and I will not rest until this place is out of business and unable to continue inflicting this harm on other patients.

socal2nc

I would not recommend this Rehab Center/Nursing Home to my worst enemy. They did not have enough equipment (wheelchairs & walkers) for their residents. I had a family member there to get rehab., however they did not work with my family member at ALL in the 3 weeks the family member was there, which was confirmed by home health after our family member was discharged. They do not check on the residents like they should. They leave them in wet and dirty briefs for very long periods of time. Our family member also had a lot of clothing disappear and was never returned to our family. The items lost did have my family members name in them! It took the facility forever to schedule an appointment with the surgeon that did the family members surgery to get staples removed. Overall, the stay for the family member and guests was very poor.

extremely mad

I would not recommend this facility to anyone that has a family member. My family member was put there for rehab in the memory care facility. The unit being locked down was a good thing and I highly recommend the therapy. He got wonderful care for the therapy and is able to walk because of them. The issues that I have The first was a fall that was not reported to the family members And was not even recorded until later. several phone calls took place during this time. We were told one thing one time one thing another time. This went on for several days.. Found out that he had some injury’s Sustained by the accident . His legs are three times the sizes they are supposed to be because they were not elevated. He has hurt his ribs and he has bedsores from the bottom his butt all the way down. He was not taken to the hospital. Had x-rays done there at the facility 3 to 4 days after the fall that he told us about not the facility or the nurses. The second issue that we have is he was sitting in his own urine from Thur- Sat. That Thursday we came for a visit, we’re not able to come back till Saturday. He was in the same clothes, and he was sitting in the same wheelchair. . Got a , nurses, assistant, or CNA to help change him who didn’t even clean him. We cleaned him. . We came back on a Sunday to find out that he has been setting since approximately 4 AM that morning in feces. It was in the floor below the wheelchair. It was on two blankets, one that he had wrapped over his head . He doesn’t have the ability to see very well at all. He had been trying to get some help. The door was shut and it was over 80 to 90° in the room. It was so hot it stunk. We had to get the therapist and another CNA off of another floor to come and assist us with getting him changed and cleaned up. Highly recommend the therapist. Most of the other residents doors were closed. We did an early discharge to get him out of this place. . I would not recommend this place. If you make complaints, they don’t listen they don’t call you back they just don’t really care in my opinion.

Sister of the resident

What my sister, the resident, liked the best about this Universal Healthcare facility was the homey environment and delicious home-style meals. And I agree with her. Additionally, the entire complex is designed so that every resident has a beautiful nature view from his/her room. That indicates a caring overall plan, very unusual and much appreciated. The staff iscompletely professional and attentive. Personally I have witnessed excellent and truly caring attention by nurses and CNAs, all of whom were stretched thin, as is the usual. I only hope all are paid appropriately for the care they provide. My sister was there because of terminal cancer. Every measure was taken to assure her the maximum of comfort. This is an excellent facility. I witnessed this on a daily basis for several weeks, so am sure that this is the usual standard of care.

challenges

Unfortunately, I would not suggest this facility as a place for the care of a loved one. They have a very limited staff of professionals that truly care about what your loved one is going through or feeling. The staff has the attitude that it's all about them and not your loved one. If you are challenged with not enough staff, then don't commit yourself to taking care of patients you can't handle. The room was dirty constantly and even expected the family to change bed linens. If a patient needed back in their bed, they were left sitting in a wheelchair until the pain in there hips and back was unbearable. They did not seem to care at all. Please don't do what we did and trust your loved one to this facility.

Beverly

I visited Universal Health Care - Fletcher. They were understaffed, but they seemed to be very welcoming. It was very expensive, which was the only drawback I had with that one. They had a memory care unit, but I wasn't as impressed with their memory care unit as the other place I toured. Some of the things were good, and some were not. What I liked best was that the front door was locked; you couldn't go out without a nurse letting you. It was very secure. The sales manager was very informative and welcoming. The room that I saw was above average, but it wasn't fantastic. The facility was spread out, and it seemed like there was a lot to do. The staff kept them busy. It was very clean. The staff that I saw weren't doing a whole lot.