Universal Health Care - Fletcher
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Reviews of Universal Health Care - Fletcher
Nursing Home Reviews for Universal Health Care - Fletcher
January 12, 2021
I am a friend or relative of a current/past resident
I am giving Universal 1 star and that is only because of two employees— (Lynn C. who was amazing and Andrew the director of PT- who was fabulous...also I am sure that there are great nurses and CNA’s as well). So all that sounds good, but here is where the ZERO stars come in: during Covid each patient is given an ambassador who was to be the eyes and ears for the family. This person was supposed to be the point of contact and also call weekly with updates. We made an appointment to window visit with my dad through our ambassador (Amber F)... she was “busy” and did not show up or even have someone to help. Additionally, she never once called us. After complaining to the head of Universal, Amber had the audacity to lie and tell me she had spoken to my mother multiple times. I immediately got my mother on the line and she still tried to lie. Fast forward to discharge day...the weekend facility staff was “unaware” (ie not told) my father was being discharged at 11:00 am (after I even had to sign documents acknowledging I was picking him up). We had to wait a long time to have him brought to us and when they did he was in the same clothes he’d had on for days. He was dirty and smelled, his hair was matted and sticky. When we got him home and opened his suitcase half his clothes were missing. They had also thrown three dirty, wet shirts into his suitcase. I would not ever send my loved ones to Universal. Do yourself a favor and place your loved one elsewhere.
January 20, 2015
I visited this facility
We visited Universal Healthcare because of all the recommendations we got. The lady I talked to was awesome, fantastic, very personable, and knowledgeable. We walked in, and we only saw the entrance area and the sitting area.
February 01, 2014
I am a friend or relative of a resident
Mom was in Universal from the middle of October to the end of November so I would say that was six to eight weeks. She went into the locked ward first because she was coming out of the psych unit from the hospital and that was the only room they had and then when they had another room open, they moved her to the skilled nursing side so I'd seen both sides. Universal is a very big skilled nursing center. The whole facility is locked and then they have a locked down unit for more advanced dementia. For a large facility, I'd give them a 5. They were really, really good. Their staff was wonderful. She loved the food, she said it was really good. They have a pretty TV living room, they have a beautiful sun room. They have in-house physical therapy, occupational therapy, a hairdresser, two dining rooms, a couple of covered porches. They had a shower, they even had a whirlpool tub that she thought was just awesome. They had a beautician that came on a regular basis. They do crafts and little parties and they have people come in and sing and some religious groups come in. There were things that went on. Mother just didn't want to participate because it felt like a hospital to her and she just nested down in her bed. She went in there depressed and just wanted to die. I think sunlight coming through the windows and the food was so good, she started eating and she progressed. I was very happy with them.
Services and Amenities of Universal Health Care - Fletcher
- Medicare Provider Number: 345522
- Ownership Type: For Profit Corporation
- Date Certified: 10/01/2020
- Resident Capacity: 90
About Universal Health Care - Fletcher
Universal Health Care - Fletcher is a senior living provider in Fletcher, North Carolina that offers residents Nursing Homes.for more details on services and rates.Get Costs
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