The Paramount at Somers

alena427

Stay clear of this facility. My sister was there for 2 years and they made her life a living hell. Care is poor, so is food and treatment received was very minimal at best. Please do your loved one a favor and seek out another facility. I lived in Somers for many years and had no idea that this facility was so subpar. Look elsewhere. I wish someone had warned my family.

Provider Response

KC

My father was brought there a little before Thanksgiving, 2023. While in the Essex unit he was rarely checked on throughout the day. My mother and I had to continuously go there because it was clear they would not help him sit up to drink and eat his food. The one day I didn’t go during the day and did not show up till that night. He was in bed, pale lips, completely dry, could not move anything except his eyes, could not speak. He was rushed to emergency Northern Westchester. They said he was bone dry on the inside And had an And had an invasive infection. Which is not to be confused with him getting staff infection from Paramount as well. Not one person in that unit at Paramount made sure that he drank and kept hydrated. If I had not shown up, God knows what would’ve happened to my father ? Of course, he contracted Covid from Paramount so he could not go anywhere else but back to Paramount. Thankfully, he ended up in a different wing in Nottingham. The staff here were friendlier and more attentive. There were a few who actually cared, and I truly cherish them. One aid would just stand there and laugh and walk away. Not sure if he was being condescending or he did not understand anything we were saying. Often times my father would be left in bed all day and all night, because he refused to be taken out of bed OT and PT would play the blame game with aids about who was supposed to get him out of bed for services. I understand he has a right to refuse to get out of bed, but there wasn’t any even trying the moment he said no many aids would just say OK that’s it and walk away because they are understaffed. The administrators never call you back. They pretend they care but they don’t. The only time I got a callback from administrator was when I left a negative review and several emails and voicemails. On the day that my father was finally leaving this terrible place, and transferring to veterans, they left him in a wheelchair for hours, and no ambulance was there. Once again, had to call and figure out and was told well you could come pick him up. Imagine telling a family member the ambulance isn’t coming so you should pick him up and bring him there. After my mother and I called several times to many different numbers, and had to actually advocate and care for our father. An ambulance suddenly showed up. There are way too many residents not enough, nurses and aids, and administrators put on a great show but really, it’s just to hide what’s really going on Oh, and he no longer need it chopped food, and it was Repeatedly requested that he have regular food. Otherwise he wouldn’t eat the chopped food. Yet they continue to give him chicken salad, and tuna salad Luncheon dinner. And then they wonder why he didn’t want to eat. There was no problem with him swallowing because he could eat food in small bites. Was a combination of poor communication and just not caring.

Provider Response

KCC

My mom was a patient here recovering from a fall. The staff was amazing. They were attentive and compassionate. The physical therapy staff took my mom from not being able to walk to being able to resume an independent life. Each private room has a large window allowing for natural light and are nicely appointed. My mother also enjoyed the food. The campus is quiet and lovely.

Provider Response

mario rita

Paramount at Somers is wonderful. My Dad was in very bad shape when he got here. Down to under 80 lbs, and having many anxiety problems. They got him back on track. He is now 130 lbs and has most of his anxieties gone with the help of the psychiatrist. Got him on the right meds. Nurses are wonderful, but overworked. I would whole heartedly recommend this for senior care.

David

My mother stayed in The Paramount at Somers. It was good, but according to my mother they were understaffed. They need to get a bigger staff and also pay closer attention to all the patients there. Physical appearance was OK. It was kind of cold in a way because everything was barren inside. I went to visit her, we had to visit her through a window, and I couldn't see her. It was very cold and barren. Because they were understaffed, they were doing the best they could. I was satisfied with the care.

No Help Here

The rooms are sparsely furnished and for the first few days, medical litter was everywhere. After speaking with the Social Worker, the room was cleaned up. Most of my husband's clothes have disappeared into the abyss called LAUNDRY SERVICE, DESPITE THE LARGE SIGN PLACED BY A NURSE STATING THAT HIS LAUNDRY WOULD BE CARED FOR BY THE FAMILY. The nurses are competent, concerned. Aides are kind and caring. But it is obvious that the place is terribly short staffed. Dr. J Marshall, the facility MD neither returns calls nor has she ever visited my husband with the exception of day#1 when she briefly stuck her head in the door to tell us that SHE IS THE DOCTOR IN CHARGE. IF THERE ARE ANY AMENITIES, WE HAVE NOT FOUND THEM. Avoid this place like the plague. After my husband leaves, I will make a detailed report to Medicare and to The State of New York.