Northern Metropolitan Residential Healthcare Facility

the staff is very professional the rooms are very clean they have every day new activities

Communication is terrible. I know not to trust them to A: Answer phone. B: Know what they are talking about. C:Hire reliable staff.D:Get back to me.

Northern Metropolitan has a four-star rating; maybe it does deserve a four-star rating because their rehab director worked at the best rehab for many years, and their staff is trained, including their personal care assistants, in PT procedures. Most of these facilities do rehab in isolation from families and the rest of the staff, but at Northern Metropolitan, it sounds like it is integrated into the entire place. They're told what the patient can do, so for every skill, they break it down. Like, my dad can unbutton his shirt or sweater; he can’t always button but he can unbutton, so everybody gets to know exactly what the patient can do and also areas in which the aide can help. It is a better way of training people. It is not yet 100% renovated, but they are in the process, and it has a friendly energy. It is kind of friendly with really good activity therapy and a lot of staff. I was so in awe of the number of staff they have; I should send my dad there. Everything is good, except the fact that they are still renovating.