Northern Metropolitan

RZonni

It really deserves a NEGATIVE RATING! This place was an absolute nightmare for my loved one, who suffered from dementia and deserved compassion, dignity, and competent care. Instead, what she received at Northern Metropolitan was neglect, filth, and a level of indifference that still makes me sick to think about. The facility was consistently dirty — foul odors, unclean floors, soiled linens, and residents left sitting in conditions no human being should endure. Basic hygiene was clearly not a priority. Staff seemed either overwhelmed, poorly trained, or completely disengaged. For a vulnerable dementia patient, routine and supervision are critical. Instead, there was chaos and carelessness. Communication with family was poor to nonexistent. Concerns were brushed off. Issues were minimized. Accountability was nowhere to be found. This was not just disappointing — it was traumatic. Watching someone you love deteriorate is painful enough. Watching it happen in a place that is supposed to provide professional care, while witnessing obvious neglect, is something I wouldn’t wish on anyone. I would strongly caution any family considering this facility. Do not be misled by their website! What happens behind closed doors tells a very different story. Our loved ones deserve safety, cleanliness, dignity, and compassion. We did not find any of that here.

nakitisha

the facility is clean, but the food and care was terrible. The aides are ruff and rude. complained to the manager several times, and nothing was done about the rude and ruff treatment I was receiving from the aides. Nothing was done. the only people nice at thus facility is the rec and therapy department. I needed to stay longer for more therapy, but went home early due to the terrible treatment there.

LK115

PLEASE don't send your loved ones here. Longterm care are is grossly understaffed, filthy dirty, poor overall care.....The intake "nurse" lied on the PRI paperwork just to get our mother in quickly - she should lose her license.

LisaDH

We are very pleased with the care that our loved one has been receiving at Northern Metropolitan. The therapists are conscientious professionals who strive to help each patient achieve his or her full potential and the administrative staff has been instrumental in keeping our family updated throughout our loved one's stay. We have also received guidance and support to ensure continued financial coverage for our loved one, which was very helpful, as having someone in a healthcare facility is an unfamiliar situation for us.

Chessed Fan

Shoutout to the great crew at the front desk!!!! I'm always greeted so nicely!!! The secretary at the desk are always so cheerful and welcoming!! Keep up your great work!! Can't wait to see you again on Friday nights!!

Tzirel

Great rehab! Rooms are freshly painted and renovated. Interactions with staff were very positive. My mom was there post ICU hospitalization and they got her up and walking within one week. Discharge was three weeks after admittance. Recreation comes around with activities and projects. Visits were allowed around the clock and my mom felt very well taken care of.