The Heartlands

Kathy

I toured The Heartland. It was too new, and it didn't seem homey. I couldn't see my mother going there. They pretty much have everything but the furniture in the apartments. They have all the utilities. They have a small garage if you have a car. It was clean and everything seemed fine, but it was like going into a new subdivision, and it just didn't feel comfortable. There was really no shrubbery or trees, nothing around there, it was very plain. The staff who gave the tour seemed OK, but I think she was filling it in for the lady I was supposed to be seeing. She was fine, but she couldn't answer all my questions.

Ken97

My sister-in-law moved to The Heartlands. What I like best is they really worked with me. I had them over from Ohio to Michigan, and they were really very helpful in helping me understand what needs to happen, and how it needs to go. They were very upfront and direct about what they needed and it was really good. Usually, they do an initial assessment in person, but because she was in assisted living in Ohio, they did a Zoom call with her. I was impressed by their customer service. Her apartment is fairly new. The whole place is only two years old. It's great. I would call it about a room and a half. They have all kinds of things that they work with, what they need, and what they can do. They have a cook on site and she's the head of the kitchen. My sister-in-law has been very impressed with the food. They try to get you moving as much as you can. They're trying to get her as capable as she can be without pushing her too hard, so that's been good, too. She could eat all the food some days. So it's good food inside. They have an activity director there that is really active.