Walpole HealthCare

Ellienor450

Staff is unprofessional rude And hard to work with. Especially on the 200 unit where most of the staff has been employed for a while The facility obviously has no training or obviously doesn’t speak to the staff on how to communicate effectively with families and outside contractors That come to the facility very unwelcoming and very unhappy with the service I was provided here

Son of a patient

Understaffed, Not clean, smelled of poop and pee. 2 people covering 30 people. No thanks. So glad my sister was able to take my mom home and care for her. Too bad, because the understaffed people there feel bad about coverage. Meal time was never consistent.

Provider Response

formerbowler

I never wanted to go to rehab. Being a younger guy I was concerned. It wasn't fair for my family to take care of me in the condition I was. I agreed to go to Harrington. My room was great w/ Satelite TV. They let me use a laptop the whole time I was there. The food was great & the chef visited me several times. Most of my therapy was outside under the patio. I was amazed at my progress & so was my family. My nurses motivated me, especially Brenda. I went home sooner than everyone thought. Thank you. PD

JMACA

I was very concerned with the conditions found when I visited a relative at this facility. I arrived at lunch time and observed the lack of quality of the food. If this was served in a correctional facility the inmates would be filing a claim for cruel and unusual punishment. My relative refused the food and no attempt was made to find her something edible. The family has been bringing in her food so she has some nutrition. I was there for several hours - by 2:00 in the afternoon she was still in the same position in bed, not dressed, no therapy had been provided - which surprised me as she was there for rehab.

Curley16

My mother-in-law refused to go to rehab until her doctor told her she had to. Expecting a marginal experience, we were amazed to find how much she enjoyed her stay at Harrington. The therapists were so creative in their exercises she didn't consider it work. The nurses were kind and considerate. She had several friends who visited her who couldn't believe how nice and clean and facility was. We are thrilled to have her home, but if she ever needs rehab again we would only consider Harrington.

Graichen

Not the worst I have seen. Night staff could have been far better. Lack of care for residents. Under staffed at the time. I don't think that the rules are the best for the residents as there is no snacks in the fridge at night for the ones that get up, they are put in bed to early and then told to rise far to early due to lack of morning staff to get them up. I know that the "Patient rights" are posted in the front as you walk in but most of the residents don't know what their rights are. And often when they say they don't want to get up are made to anyways. with the logic that the patient doesn't know what they want. So if they have rights why can't they can't they enforce the?

SusieMA

My mother was a resident at the Harrington House before I had her moved to another facility. They were great with everything when she first got there, but shortly after the charm wore off and the neglected to inform me of room changes, falls, and upcoming appointments.