The Overlook

Offers Assisted Living, Independent Living, Nursing Homes, and Continuing Care Communities

17 Reviews

88 Masonic Home Road

Charlton

01507

The Overlook

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4.5 17

Michelle 2023-01-13 The Overlook is a little bit of everything. They go from assisted right up to the end. My mother had a lot of friends that have gone there and I went there for a tour. The common spaces were very modern and up-to-date. There were lots of people being entertained. The apartments were very big and very roomy. I liked it there, but it's a giant place. The staff was very good and very accommodating. The facility was well-kept. I visited this facility

5 5 1

laurent 2018-03-20 I cannot say enough about how my mother was treated while in the dementia unit at Overlook. The staff was beyond exceptional. From the moment you walk into the doors you are greeted by a receptionist who will direct you to where you need to go. The entire staff is friendly and caring to the visitors but treats the patients as if they were their own relatives. This place does not have that horrible smell that you find in many other nursing homes, and is kept very clean. I loved the fact my mom had her own room. Highly recommended. I am a friend or relative of a current/past resident

5 5 1

laurent 2018-03-18 I need to update/delete my last review of this place. My mother was accepted into the Dementia unit since my last review, and God had answered my prayers! She couldn't of been in a better place when she past. I cant rave enough to everyone on how terrific this place treated not only my mother, but all the residents living in the dementia unit. Not once did I see any staff treat the patients like they were nothing but a paycheck. They constantly sat and talk to the patients as if they were their own parents. What a true blessing it was to have her placed there, even if it was a short time. AAAAAAAAAAAAA+++++++++ I am a friend or relative of a current/past resident

5 5 1

Nora784185 2016-10-10 The Overlook wasn’t that welcoming. There was nothing outstanding about it. The staff was not very personable. She seemed like she was in a rush even though we had an appointment. I was so unimpressed with it. I don’t recall any amenities. They just weren’t nice. The room they took me to smelled weird, but they had just cleaned it, so that’s probably why. The Overlook did not have a welcoming feel about it. They need more personable skills. I visited this facility

5 3 1

To growoldgracefully 2016-10-09 The Overlook Community has a wonderful facility. It was clean and the rooms were large enough for one. One draw back is there was no kitchenette in the room. The pool was a big hit with my 92 year old father. I visited this facility

5 5 1

Lori120046350 2016-02-09 Fieldstone at The Overlook is a brand new facility, and it was built specifically for its purpose; assisted-living, and memory care. It wasn’t retrofitted. The staff is very conscientious, and friendly. There is somebody there all the time with my mother; which is what you needed. There’s enough staff for the number of people they have. They only have between twelve, and fourteen people. The staff isn’t spread in. She has been there almost two months. She had a large room; I’d say it’s probably sixteen-by-sixteen feet. She is able to have a couple of chairs, a television stand, and she’s got a double bed. The dining setup is a large kitchen area with tables of four, and the food is good. They have regular beverage, and snack times. They have a person that plays the guitar, and sing that comes in once a week. They have an artist that comes in once a week, a massage therapist once a week, and does chair massage type thing. They played bingo, chair exercises, there’s always puzzles available, and coloring books. They have music practically every day. They listen to music of their era practically the entire day in the public area. They have a very nicely setup living room. I can’t say that I observed anything that they need to improve on. I have had a very good experience. I am a friend or relative of a resident

5 5 1

Mary91543050 2015-12-16 The Overlook wasn’t as new as the other facility I visited, but it did have the advantage of being able to go from assisted living to nursing care. It is all in one facility, so that’s good. The rooms were of a good size and could be set up however you wanted to set them up, which I thought was a good thing. They have patios, which was also good. The staff was very nice. They have lots of things that you can do, like visiting the library and playing games. I visited this facility

5 4 1

Ken 2017-08-21 The Overlook had pretty good amenities, but I didn’t like the way some of the apartments were set up. They were inside the building with no access to sunlight because there were no windows. If you own your own vehicle, you have to clean up your own vehicle because there is no outside maintenance and you have to pay extra to have it done. They also had a buy-in program, which was very expensive. I had the impression that they only care about the sale and not the person who will be living there. They had Bingo for their activities and they had a woodworking shop. To me, the place looked more like a nursing home. I visited this facility

5 3 1

Rene852501 2017-05-10 My parents moved into The Overlook; it's probably the best there is. The rooms are huge and cleaned at least two times a day. The dining room is restaurant-like, and they have everything from shows and people coming in to entertain. The care is excellent, and I couldn't find a better place. I am a friend or relative of a current/past resident

5 5 1

To growoldgracefully 2016-11-08 I liked the swimming pool and the gym at The Overlook, and they did some bus trips. The rooms were all private, they have a kitchen, and they have a doctor on site. The individual that we interviewed with was a lovely person; she was very nice, and very honest. I noticed that the kitchenette was missing in the room, they strongly encouraged the residents to get out of their room, and my father was not socially advanced. I think it was a good idea to have a facility where he could stay in his room if he chose. I visited this facility

5 5 1

Sub-Acute Unit 2023-03-27 In the last 2 months I had 2 separate stays at The Overlook's sub-acute / rehab unit for a total of 5 weeks. I want to reach out and thank the entire staff for exceptional & extraordinary care. It's not an exaggeration that every staff member from each department with whom I had contact was so pleasant and very helpful, and I wish there were a way to thank each one individually & by name. As a former RN it gave me such a secure feeling to be cared for by such skilled and attentive nursing unit staff members who went over and above for their patients' comfort, nursing care, and safety. PT and OT were outstanding. Bri (physical therapy) and Starr (occupational therapy) were the two staff members who worked with me most often during the 5 weeks, and were knowledgeable, patient & especially encouraging during my times of being hesitant or nervous while working through the steps to my physical recovery, providing me with the safest ways to progress and giving me the confidence I needed. Each room is a large private room and very comfortable. Ilsa came in once or twice / day for housekeeping and was always friendly and stopped to greet me. Again I wish I could thank everyone in every department with whom I'd come in contact because each one was so nice, supportive, and often sharing their sense of humor to brighten the day even more ~ I couldn't ask for more during a recovery. I can't neglect to mention the dietary department for the outstanding meals. Thank you to all. Other

5 5 1

BSull 2019-10-30 My mother needed more help than I could give her at home, so called Overlook as they are very close. 2 phone messages to Catherine over 3 days were not returned. Finally got Marie, who treated us like we were a bother and was less than friendly. We are private pay with plenty of assets so you think they would be interested. Is this how they treat patients, with avoidance and haughtiness? This left a very bad taste, so found a alternative facility that was warm and inviting and cancelled our appointment with Overlook, much to their relief, I am sure. Can't be bothering the admin staff, oh no I visited this facility

5 1 1

TZ 2016-02-22 The only facility of those that were presented to me by Caring.com that was appropriate for my needs was The Overlook Life Community in Charlton, MA. I’m very independent and do not need the intensive support that is offered by the other places recommended to me by Caring.com. I am looking for a care retirement community where I can live independently in an apartment and if ever needed then assisted living or skilled nursing would be available to me. Overlook is a wonderful place and I highly recommend it for consideration. The community is located a little further from my family than I would like. However, I am keeping it on my list because it is a very nice retirement community. I did go back for a second visit. The apartments are very nice, comfortable and updated - and it has a few separate cottages. The amenities, services and the food options are wonderful. Overlook has a full array of social activities, clubs, a crafting study (plus other facilities), an excellent fitness center with a trainer and a pool. I only wish it was a little closer to family. I am continuing to consider it as an option for my retirement. I visited this facility

5 5 1

Caring110065250 2015-07-14 The staff is extremely helpful at The Overlook. The rooms are all private rooms, which was a big bonus. The biggest thing -- although they are expensive -- is that they do take Medicaid after the money is gone, so that is nice. I would absolutely recommend this place to anybody. They have a dining room, and I have eaten there. It's like going to a restaurant. They have a waiter that takes your order, and they bring the food to you at the table. The menu is extensive. There must be 15 items on the menu everyday plus specials. It's like being in a resort. I am a friend or relative of a resident

5 5 1

Susan93937250 2014-09-16 The Overlook actually has the selection that I need, based on the fact that it's a multiple community of services within the facility. It is not just assisted living. If a person needed to have more assisted living as she declines with her dementia, which is really pretty much at the bottom almost, she can. She is self-sufficient as far as showering and personal care, but that’s not going to stay that way; it’s going to become maybe less and less. The reason why I chose this facility is that it involves various levels of care, and I think anybody who is shopping for something like that under those conditions, it’s absolutely necessary. If you’re assisted living, change, as far as the patient is concerned, you have to relocate that patient, and there’s a lot of stuff to get into another facility. The facility is beautiful, and I took a tour with the concierge, who is the individual who actually explains what’s available by level of care and how you can transition from one area to another. For the level you’re going into there’s a different price. There are bungalows and condos, and the place is really gigantic. I don’t know how they're gonna find people, as people with dementia walked out the door, but they have adequate staff I visited this facility

5 5 1

George87419850 2014-06-27 It was very nice and beautiful. I visited this facility

5 5 1

R Edwin 2012-08-15 This is a life care community, most of which was built 6 yrs ago. It sits on 450 acres of land. It has a 4ft heated pool along with a large physical fitness program. There are many things to occupy one. The apartments are various sies with full kitchens in the independent living units. There is a Bank and store on site, as well as a barber and beauty shop. I am/was a resident of this facility

5 5 1

88 Masonic Home Road, Charlton, MA 01507

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The Overlook (800) 385-2527

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Reviews of The Overlook

17 Reviews Write a review

Food

(2 Reviews)

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(4 Reviews)

Facility

(4 Reviews)

Activities

(2 Reviews)

Value

(3 Reviews)

Assisted Living Reviews for The Overlook

January 13, 2023

By Michelle

I visited this facility

The Overlook is a little bit of everything. They go from assisted right up to the end. My mother had a lot of friends that have gone there and I went there for a tour. The common spaces were very modern and up-to-date. There were lots of people being entertained. The apartments were very big and very roomy. I liked it there, but it's a giant place. The staff was very good and very accommodating. The facility was well-kept.

Provider Response

Michele, thank you for sharing your positive experience of visiting The Overlook. We are proud of our welcoming and well-kept community, as well as our extraordinary team who work hard taking care of every resident. We are thankful for all the people who call The Overlook their home, and we'd be thrilled to welcome your mother as well. We hope to see you again soon!

March 20, 2018

By laurent

I am a friend or relative of a current/past resident

I cannot say enough about how my mother was treated while in the dementia unit at Overlook. The staff was beyond exceptional. From the moment you walk into the doors you are greeted by a receptionist who will direct you to where you need to go. The entire staff is friendly and caring to the visitors but treats the patients as if they were their own relatives. This place does not have that horrible smell that you find in many other nursing homes, and is kept very clean. I loved the fact my mom had her own room. Highly recommended.

March 18, 2018

By laurent

I am a friend or relative of a current/past resident

I need to update/delete my last review of this place. My mother was accepted into the Dementia unit since my last review, and God had answered my prayers! She couldn't of been in a better place when she past. I cant rave enough to everyone on how terrific this place treated not only my mother, but all the residents living in the dementia unit. Not once did I see any staff treat the patients like they were nothing but a paycheck. They constantly sat and talk to the patients as if they were their own parents. What a true blessing it was to have her placed there, even if it was a short time. AAAAAAAAAAAAA+++++++++

October 10, 2016

By Nora784185

I visited this facility

The Overlook wasn’t that welcoming. There was nothing outstanding about it. The staff was not very personable. She seemed like she was in a rush even though we had an appointment. I was so unimpressed with it. I don’t recall any amenities. They just weren’t nice. The room they took me to smelled weird, but they had just cleaned it, so that’s probably why. The Overlook did not have a welcoming feel about it. They need more personable skills.

October 09, 2016

By To growoldgracefully

I visited this facility

The Overlook Community has a wonderful facility. It was clean and the rooms were large enough for one. One draw back is there was no kitchenette in the room. The pool was a big hit with my 92 year old father.

February 09, 2016

By Lori120046350

I am a friend or relative of a resident

Fieldstone at The Overlook is a brand new facility, and it was built specifically for its purpose; assisted-living, and memory care. It wasn’t retrofitted. The staff is very conscientious, and friendly. There is somebody there all the time with my mother; which is what you needed. There’s enough staff for the number of people they have. They only have between twelve, and fourteen people. The staff isn’t spread in. She has been there almost two months. She had a large room; I’d say it’s probably sixteen-by-sixteen feet. She is able to have a couple of chairs, a television stand, and she’s got a double bed. The dining setup is a large kitchen area with tables of four, and the food is good. They have regular beverage, and snack times. They have a person that plays the guitar, and sing that comes in once a week. They have an artist that comes in once a week, a massage therapist once a week, and does chair massage type thing. They played bingo, chair exercises, there’s always puzzles available, and coloring books. They have music practically every day. They listen to music of their era practically the entire day in the public area. They have a very nicely setup living room. I can’t say that I observed anything that they need to improve on. I have had a very good experience.

Provider Response

Lori, Thank you for the wonderful review of Fieldstone! We are honored to have the privilege of caring for your mom and I am happy that you have had such a good experience so far. It's a pleasure to have you both as part of our Fieldstone family!

December 16, 2015

By Mary91543050

I visited this facility

The Overlook wasn’t as new as the other facility I visited, but it did have the advantage of being able to go from assisted living to nursing care. It is all in one facility, so that’s good. The rooms were of a good size and could be set up however you wanted to set them up, which I thought was a good thing. They have patios, which was also good. The staff was very nice. They have lots of things that you can do, like visiting the library and playing games.

See all Assisted Living reviews (7)

Independent Living Reviews for The Overlook

August 21, 2017

By Ken

I visited this facility

The Overlook had pretty good amenities, but I didn’t like the way some of the apartments were set up. They were inside the building with no access to sunlight because there were no windows. If you own your own vehicle, you have to clean up your own vehicle because there is no outside maintenance and you have to pay extra to have it done. They also had a buy-in program, which was very expensive. I had the impression that they only care about the sale and not the person who will be living there. They had Bingo for their activities and they had a woodworking shop. To me, the place looked more like a nursing home.

May 10, 2017

By Rene852501

I am a friend or relative of a current/past resident

My parents moved into The Overlook; it's probably the best there is. The rooms are huge and cleaned at least two times a day. The dining room is restaurant-like, and they have everything from shows and people coming in to entertain. The care is excellent, and I couldn't find a better place.

November 08, 2016

By To growoldgracefully

I visited this facility

I liked the swimming pool and the gym at The Overlook, and they did some bus trips. The rooms were all private, they have a kitchen, and they have a doctor on site. The individual that we interviewed with was a lovely person; she was very nice, and very honest. I noticed that the kitchenette was missing in the room, they strongly encouraged the residents to get out of their room, and my father was not socially advanced. I think it was a good idea to have a facility where he could stay in his room if he chose.

Nursing Home Reviews for The Overlook

March 27, 2023

By Sub-Acute Unit

Other

In the last 2 months I had 2 separate stays at The Overlook's sub-acute / rehab unit for a total of 5 weeks. I want to reach out and thank the entire staff for exceptional & extraordinary care. It's not an exaggeration that every staff member from each department with whom I had contact was so pleasant and very helpful, and I wish there were a way to thank each one individually & by name. As a former RN it gave me such a secure feeling to be cared for by such skilled and attentive nursing unit staff members who went over and above for their patients' comfort, nursing care, and safety. PT and OT were outstanding. Bri (physical therapy) and Starr (occupational therapy) were the two staff members who worked with me most often during the 5 weeks, and were knowledgeable, patient & especially encouraging during my times of being hesitant or nervous while working through the steps to my physical recovery, providing me with the safest ways to progress and giving me the confidence I needed. Each room is a large private room and very comfortable. Ilsa came in once or twice / day for housekeeping and was always friendly and stopped to greet me. Again I wish I could thank everyone in every department with whom I'd come in contact because each one was so nice, supportive, and often sharing their sense of humor to brighten the day even more ~ I couldn't ask for more during a recovery. I can't neglect to mention the dietary department for the outstanding meals. Thank you to all.

Provider Response

Thank you so much for taking the time to leave such a kind and thorough review of your experience at The Overlook! We are thrilled your recovery was such a positive experience, and appreciate your recognition of our incredible team of associates. We strive to provide the highest level of care to anyone who needs our services, and thank you for choosing us for your rehabilitation.

Continuing Care Retirement Community Reviews for The Overlook

October 30, 2019

By BSull

I visited this facility

My mother needed more help than I could give her at home, so called Overlook as they are very close. 2 phone messages to Catherine over 3 days were not returned. Finally got Marie, who treated us like we were a bother and was less than friendly. We are private pay with plenty of assets so you think they would be interested. Is this how they treat patients, with avoidance and haughtiness? This left a very bad taste, so found a alternative facility that was warm and inviting and cancelled our appointment with Overlook, much to their relief, I am sure. Can't be bothering the admin staff, oh no

February 22, 2016

By TZ

I visited this facility

The only facility of those that were presented to me by Caring.com that was appropriate for my needs was The Overlook Life Community in Charlton, MA. I’m very independent and do not need the intensive support that is offered by the other places recommended to me by Caring.com. I am looking for a care retirement community where I can live independently in an apartment and if ever needed then assisted living or skilled nursing would be available to me. Overlook is a wonderful place and I highly recommend it for consideration. The community is located a little further from my family than I would like. However, I am keeping it on my list because it is a very nice retirement community. I did go back for a second visit. The apartments are very nice, comfortable and updated - and it has a few separate cottages. The amenities, services and the food options are wonderful. Overlook has a full array of social activities, clubs, a crafting study (plus other facilities), an excellent fitness center with a trainer and a pool. I only wish it was a little closer to family. I am continuing to consider it as an option for my retirement.

July 14, 2015

By Caring110065250

I am a friend or relative of a resident

The staff is extremely helpful at The Overlook. The rooms are all private rooms, which was a big bonus. The biggest thing -- although they are expensive -- is that they do take Medicaid after the money is gone, so that is nice. I would absolutely recommend this place to anybody. They have a dining room, and I have eaten there. It's like going to a restaurant. They have a waiter that takes your order, and they bring the food to you at the table. The menu is extensive. There must be 15 items on the menu everyday plus specials. It's like being in a resort.

September 16, 2014

By Susan93937250

I visited this facility

The Overlook actually has the selection that I need, based on the fact that it's a multiple community of services within the facility. It is not just assisted living. If a person needed to have more assisted living as she declines with her dementia, which is really pretty much at the bottom almost, she can. She is self-sufficient as far as showering and personal care, but that’s not going to stay that way; it’s going to become maybe less and less. The reason why I chose this facility is that it involves various levels of care, and I think anybody who is shopping for something like that under those conditions, it’s absolutely necessary. If you’re assisted living, change, as far as the patient is concerned, you have to relocate that patient, and there’s a lot of stuff to get into another facility. The facility is beautiful, and I took a tour with the concierge, who is the individual who actually explains what’s available by level of care and how you can transition from one area to another. For the level you’re going into there’s a different price. There are bungalows and condos, and the place is really gigantic. I don’t know how they're gonna find people, as people with dementia walked out the door, but they have adequate staff

June 27, 2014

By George87419850

I visited this facility

It was very nice and beautiful.

August 15, 2012

By R Edwin

I am/was a resident of this facility

This is a life care community, most of which was built 6 yrs ago. It sits on 450 acres of land. It has a 4ft heated pool along with a large physical fitness program. There are many things to occupy one. The apartments are various sies with full kitchens in the independent living units. There is a Bank and store on site, as well as a barber and beauty shop.

See all Continuing Care Retirement Community reviews (6)

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Costs for The Overlook in Charlton, Massachusetts

Cost of Assisted Living

Starting Price

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Cost of Independent Living

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Services and Amenities of The Overlook in Charlton, Massachusetts

Costs

Rent Plus Care Fees
Entry Fee
Assisted Living Starting At: $6000/month
Independent Living Starting At: $2140/month

Room and housing options

1-bedroom apartments
2-bedroom apartments
Companion Suites: We Do Not Offer Companion Suites
Studio Apartments
Detached Homes
Housing Extra: Cottages

Dining options

In Room Kitchens
Dining Room Shared Meals
Room Service For Meals
Dining Extra: Gluten Free, Sugar Free

Features

Resident Transportation
Garden And Patio
Resident Parking
Pool

Cleaning services

Laundry For Linens
Housekeeping
Laundry For Clothing

Health services

Skilled Nursing
Hospice Care
Medication Management
Physical Therapy
Nurse On Staff: Yes

Activities

Offsite Activities
Fitness Room

Guest services

Overnight Guests

Languages

English

General

Resident Capacity: 219
Staff Patient Ratio: 6 1
Respite Care
Minimum Age: 55
Pets: All Pets Allowed

Range of services

Physical Therapy
Occupational Therapy

Training Areas

Memory Care Training

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About The Overlook in Charlton, Massachusetts

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With so much to do and enjoy in all directions, it’s no surprise that The Overlook attracts people from all around. They come for the spectacular setting. They come for the spacious and elegant residences. They come to savor the dining options, the indoor heated pool, the Performing Arts Center and a full calendar of events. They come to experience the endless ways they can enjoy the next chapter in their stories.

The Overlook

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