The Waters of Dillsboro-ross Manor

Debbie141

They offer private rooms. If a patient is a smoker, they take them out to smoke. Most of the aides are nice, but they are terribly short staffed. The medical care is poor. Communication is poor. Case conferences are where they tell you what will change and it usually doesn't. I would not recommend this facility. My mother chose this place in order not to have to share a room. I respect her right to make this choice, as she still has her faculties, but I would move her if it were up to me.

Surleysue

The nurses did not have a great bedside manner, they seemed to more in a hurry to get the job done and did not put a lot of care into their work. The CNA's, however, were awesome. The ladies that I had contact with there treated my friend with compassion and care while still enabling him to keep his dignity and class. Seeing this really changed my opinion about assisted living facilities. The Waters of Dillsboro was clean and well-kept. They served nutritious meals and had staff that assisted some residents with eating. The staff showed patience and seemed to really care about the people they were helping. I did notice that the CNA's would occasionally do some things that only nurses are permitted to do. for instance, a CNA changed a bag collecting bowel movements before cleaning a resident up because the nurse was taking a very long time, and the resident was uncomfortable in the mess. The CNA even stated that she was not suppose to do that, but the lady started crying, so she did it anyway. I do not believe that she was being a bad assistant, but the nurse was not up to par.