StoryPoint Union

Lisa

My parents stayed at StoryPoint Union. It's independent and enhanced living. Our overall experience was very poor. It's beautiful. It's like a crisp, red, shiny apple, but you get your parents in there and it's rotten to the core. When I interviewed this place, my mom had just had a stroke, and they assured me they could care for her, they could do whatever I needed done, and then I got her in here and it was just not true. They did their best, but they had no one in there qualified to really care for my mom. They misled me. They told me, "We're going to put her in the independent area and we could handle her as an enhanced member of our community, taking care of her for medication needs, blood pressure checks, and diabetes checks." Once I got her in there, they never had people trained. They never had enough staff. They were always doing their best, but their best was not even close to doing their best because they didn't have enough people to do it and/or they weren't trained to do it. Their problem is they don't have the right licensing to say they can care for an elderly person. They can't even put eyedrops in their eyes. I'm just very unhappy with them numerous times, especially holidays. No one would show up and take care of my parents. They just were on their own. They shut down pretty much any really good food options. They had food delivered to the doors that wasn't enough to feed two people. I'm very unhappy with it. The place is actually falling apart right at the moment. There's a lot of people moving out. There are different parts of the staffing. The director, I would give her a five. She's doing the best that she can, but the corporate people aren't supporting her needs. In the four months they had two different sous-chefs. They let one go and had another one come in, and it was really bad with the second one. The inconsistent care was the worst part of my experience with StoryPoint.

kamccluskey

Storypoint Union is like a second home to our family. The accomodations are beautiful, the cuisine first class and the entertainment fun for all chapters in life! But the very best part that we value is the people. The staff is so dedicated and professional yet personal at the same time. We get weekly updates from the Executive Director and can see photos on social media. Love, dignity and joy served daily! We are so grateful.

LoriLoschiavo

Once you enter the facility you immediately feel the warm welcome all around you. The decor changes with every season, there’s always some kind of activity going on for the residents, everyone is smiling, and it smells amazing. My mother said the food is very good and she appreciates the staff that take care of her and the facility so well. Would 10 out of 10 recommend! Apartments are very nice and spacious. The Bistro area with regular “Happy Hours” and entertainment is a big hit for everyone! Lots of opportunities for family to come and be involved in the activities too.

StephRied

My dad searched for the senior living facility on his own then invited me to validate his first choice. I agreed. First, StoryPoint is affordable, even on a fixed income. The apartments are just big enough, kitchen is nicely equipped and storage is good too. Love that there is an outdoor balcony which other places did not provide. Staff is very knowledgeable, kind and attentive. My dad loves the food and the details provided with dinner such as fresh linens and everything served in courses. Would recommend StoryPointe to anyone.

Scott816

Facility is clean and well kept. Rooms are very nice with plenty of closet space. Staff is excellent and always willing to help or answer any questions. Lots of activities to do. Food is excellent, dinner time could be a little later start time but not to bad of a start time.

Tim 2

The rooms are nice size and gives the resident an at home feeling. The staff is top notch. The love and concern for their residents is always first. Anytime I visit my dad I get greeted with a smile and get updates about any issues he might have or had. The activity’s offered at Storypoint are varied and well thought out. If for some reason a resident doesn’t like activities offered the staff makes a huge effort to find out what they would like to do. You can’t ask for more. Bottom line is Storypoint looks out for its residents, treats them like family and makes sure they are happy and have plenty of things to do. I’m very happy we chose Storypoint.!

ShannonAulick

StoryPoint is an amazing Independent and Assisted Living community. The staff is very attentive, responsive, and kind. They provide so many activities and programs to keep the residents engaged. The food is excellent. The staff give my parents personalized attention and assistance when needed. Leanna, the Executive Director, is on top of things and very helpful and involved. The facility is absolutely beautiful!

Sara Rauckhorst

My mom moved into Story Point at the end of May 2021. She's been there a little less than 2 months, and so far she loves it. Her apartment is beautiful, the food is great, and the location is good. The benefits of bi-weekly house cleaning and laundry services are excellent. The staff are all very friendly and helpful, and helped my mom, who is new the area, start to make some friends. She enjoys the activities, both those in the building, and the trips out around the area to sight-see. Michelle, the director truly cares about the residents, and was very helpful in getting my mom settled in. I would recommend Story Point to anyone looking to downsize into an independent living facility.

AdmiralDewey

Story Point living for seniors is one great story for us. We had lived in a new home for 20 years and loved our house and neighborhood. Though my wife and I are both in our eighties, we had no intention of selling our house and significantly downsizing. A friend who lived at the new Story Point in Union, KY, asked us to come and tour the facility. To say we were positively overwhelmed would be an understatement. We loved the staff we met because they seemed to really care. The cleanliness of the whole building was beyond expectation. The menus for dinner we were shown were fantastic. The fact that the chef had worked for several cruise lines made it even better. After our visit, we did a comparison between the yearly cost to live in our house and the cost to live at Story Point. In the long run, the costs were similar. The one difference was a significant decrease in responsibility to live at Story Point. In fact, since we moved into Story Point in November 2020, we have actually saved money because we no longer have all the little unexpected costs of owning a home. As residents in the new Union facility, we have found things to be pretty much as promised. There have been no disappointments in our new home. The staff is great and very caring starting with the front desk to the Executive Director to the head of Food Services. The food tends to be good on a daily basis with several options from which to choose. The cleaning of your apartment every two weeks is a bonus. Also, bed linens and towels are cleaned each week which is very helpful. Since November, I have been able to leave our apartment and work in my office a few miles away. We have been able to travel and to have visits from relatives. I love to exercise and there is good equipment in the building. I have able to complete two virtual half marathons in the area which has been rewarding. The community is very supportive of each other. As part of this, Dotty and I have started a thirty minute, nondenominational worship service on Saturday attended by 16 - 24 people weekly. The main purpose is to discuss issues that seniors are dealing with daily. We are also helping all who attend to work to make Story Point an even more caring community among the residents and to assist the staff in doing this. If you are thinking about a good place to live, come check out Story Point in Union/Kentucky. I believe you will love what you see.

MarysYoungest

StoryPoint is amazing in just about every way possible. When I first called to get a walk through with my Mom and Sister we had the most at home feeling and welcoming just walking in the doors. We couldn't have asked for a better place for our Mom to live. She is adapting to Senior Living very well, and to see her in pictures participating in the activities is awesome. The staff and food are AMAZING so glad the dinning room in open to family now.

Teri M.

The things necessary to know are what packages are available as far as housekeeping, laundry, meals and healthcare assistance and what is the cost of services. Find out all options prior to move in. My parents have. 2br and 2ba apartment which is very lovely. The kitchen folks go above and beyond in pleasing everyone’s taste. There are many activities the residents can participate in. Many residents have formed friendships that are precious.

Mike McH

The staff is extremely supportive and caring. The team at SP is extremely attentive to the residents and strives to keep the actively engaged with all events. The rooms and grounds are very well kept. Meal selection and dining facilities are first class.

kmgiles21

Story point has been great. The staff is always super friendly and my father loves it there!

BolingAn

From the moment my sisters and I walked in with my mom, we all knew this was the place! Mom is very independent and is 83, and was living alone. My sisters and I are with her a lot, but she was not staying active and doing activities like she used too. We (as siblings) felt it was time. We honestly had been searching for the perfect place for about 2 years. She was on a waiting list at another facility, but I wasn't feeling that this was the place. And StoryPoint opens up!!! Literally several miles from my other sister. So we all scheduled an appointment to just look and talk to them. Mom signed up that day! No joke!! It has taken her a few months to get really adjusted and comfortable, but she is really happy there and what's amazing is that ALL of the employees Literally knows everyone and goes out of there way to say hello and ask if she needs anything or to just chit chat with her!!! Who does that?? StoryPoint does and they 100% truly care about everyone who walks through those doors! This all being said, the look, atmosphere, activities, food, staff, cleanliness, brightness my list goes on and on. I can't say enough wonderful things about StoryPoint. They are now family!

JenCx

As a family member of a current resident, the one thing that has been the most comforting and priceless is the positive relationships I have formed with the staff. Everyone has been so helpful, encouraging, positive, approachable, and sincere. If you are considering Storypoint for yourself or a loved one, get to know the staff, all of them! They really do have the residents best interests at heart!

Barbara

Staff is always pleasant and helpful. Communications have been difficult at times, but they are constantly trying to improve. Some activities have been a challenge due to the virus. Hopefully situation will improve soon.

Bill BB

From the son of a resident, StoryPoint Union is the home my mother chose for this stage of her life. At 92 years young, she lost her husband earlier this year. Following that, this horrible Covid virus trapped her in the house that she had shared with him. Isolated and lonely, it’s certainly not the life one would hope for. StoryPoint Union had been under development for many months. In June of 2020 it opened to us. We all looked forward to it but didn’t realize how big the benefit of this facility and the wonderful people that support the residents there would be. It’s been a joy to see my mother find new friendships there as well as recount wonderful stories of the interactions she has with the staff. It really has been a wonderful new chapter for my mother and our family. A final point, we also appreciate the efforts the management and staff have taken to protect our relatives from the ravages of the Corona virus while still finding ways to keep her connected to our family. Good isolation and sanitizing protocols have been very effective and a comfort to all of us in the family. As everyone now knows, the elderly are most at risk from Covid-19 and it is nice to see this is a safe place for her to live in this new world. Thank you to everyone that has made this amazing facility possible.

Barb Mc

StoryPoint Union is a warm and welcoming retirement community and no one stays a stranger here for long. My parents definitely feel they made the right choice making their new home at StoryPoint Union .

Elip

The enhanced living area offers unlicensed care only and seems expensive. Staff is friendly and encourages the residents to get involved with the offered activities. I’m always greeted with a warm welcome when I sign in to pick up my mother for an appointment. Generously sized apartment

son of mary

The facilities are all clean and new and fresh. Each apartment is roomy, easily accessible, and designed for safety. All of the staff members make a special effort to make the residents feel welcome and at home. The meals are well rounded and delicious according to my Mom. Laundry room, refuse disposal area, and extra storage area are convenient. There is a library, computers available and cable tv in each apartment. Although a new facility and my Mom is just moving in, the activities director has already been in to meet and assure her she will be contacting her to get her involved in daily activity. We have already been impressed with the efforts to insure a safe environment, particularly during the COVID-19 epidemic. MY Mom is particularly excited to have a full size refrigerator and kitchen, since she still likes to cook some of her own meals. She loves that she is able to have her "fur ball" buddy Spot (her dog) with her. Pet friendly is so important in this age. Having transportation available is also such an added advantage. The location of the facility was also very important to us. It is 4 miles from our home and there is so much retail including groceries, banking and healthcare within amazingly close proximity.

D. K.

StoryPoint Union has been such a blessing to our family. Our parents feel right at home and are more active than they were before moving. Our mother has stated repeatedly that they should have made the decision to move sooner. We are so grateful for the kindness and support that we ourselves have received. We cannot put into words the peace of mind that comes with our parents living at StoryPoint.